MacDonald Hotel & Cabins

Booked this place as a treat for my penultimate night on the WHW and it was definitely a mistake. Probably one of the worst stays I have ever had, room was small and had multiple issues from grime on the shower screen, stains on the curtains and bedding. I found a used tissue in the drawer next to the bed, along with an old phone charger, so clearly had not been properly cleaned. The room key did not work properly in the door so took about 10mins trying each time to get in (although it would have been better to just stay outside) Staff (which seemed to be pretty much one person) was fine, although limited. Highlight was the Bar area was nice with a great view and breakfast (I had porridge) was fine. The price was £100+ which was defintley too much.

Arrived and we were told our reservation had been cancelled. Staff attempted to contact manager to no avail. Luckily ended up in a cabin, but had to be moved 3 times to get one where basic things worked. No hot showers, no soap or hand driers in the bathrooms, food took an hour to arrive after ordering.

Clean and comfortable room and breakfast was very good. The hotel is in a lovely location. The views over the Loch from the terrace are beautiful. Otherwise though it's tired and in need of some tlc. We had dinner in the Bothy Bar but left as soon as we could because they put the TV onto watch the football which we had no interest in and certainly didn't want to listen to it while having our meal. We only saw 2 members of staff working while we were there - they seemed to be doing everything and did their best.

Staff were absolutely shocking on arrival no staff then once found someone pardip he was less than interested in anything I asked 4 attempts to get a drink seems he’s to good for the place air of arrogance the rest very chaotic from management to the ones out front no wonder the reviews are bad no one is interested

I really enjoyed my stay here, some of the reviews are moaning about the stairway but it’s a relatively old building I’m not sure what they could do to improve it. I stayed in a room not a cabin so I can’t comment on them. Room was clean tidy the bed was very comfortable. Breakfast was ok the sausage could have done with being browned off a bit more but that’s just my personal choice. Overall I would definitely stay here again

Must say we were somewhat disappointed with our stay at the MacDonald. When we first arrived we we couldn't find a main entrance. We finally went into the restaurant. We were finally able to get the attention of a waitress. She didn't seem to know much about the hotel side of things. She had us wait while she went to find some information for us. After about 10 minutes she came back with some keys. We had booked two rooms. She told us where to find our rooms. The hotel seemed old and run down. The rooms were okay. We dropped off our luggage and went down to the restaurant to eat. They seemed short staffed. It took a long time to get served. Our waitress was the same girl that had helped us before. There was only one other staff person in the restaurant and he spent most of the time working the bar. I only noticed one person in the kitchen. After a long wait the bartender brought us our food. The food was good. We returned to our room and discovered there was no hot water. We called the front desk and the same waitress answered. She said she would get back to us. A short time later she came to our door and said they couldn't get anyone out until tomorrow. She offered us another room. We checked it out but decided to stay where we were. Later that night the hot water started functioning. The next day we couldn't find anyone to check us out. I do want to say that the waitress and the other two people I saw were working their tails off. They were really trying to keep the place running. It appears the problems with the place may stem from lack of support from the ownership.