Quality Inn ★★

"This was the worst hotel I ever stayed at in Waterloo. I checked in at midnight and couldn't get in directly; I had to call the front desk from outside to open the door. I had paid for the booking on Ctrip, and they wanted me to swipe my deposit—not via mobile app, but a physical card. I told them my card was in my bag, in the car, and my husband was parking, and asked them to give me the room key so I could swipe it myself later and avoid having to call them again. They wouldn't give it to me, saying I could just call them when I wanted to come in… Is there really such a lack of trust? The next morning at 9 am, while my family of three was still asleep, the staff frantically knocked on the door repeatedly, only asking if we wanted our room cleaned. I admit I forgot to put up the "Do Not Disturb" sign, but such rude knocking was truly speechless. When we woke up and went out, we told the front desk that our room needed cleaning, and they said that cleaning hours ended at 1 pm, and there was no cleaning available that day… It was truly unbelievable. That evening, we returned after 11 pm, and the main door was locked again. They said we could swipe our room card through a side door to get in, but the card wouldn't work for two nights in a row. The first night, the front desk came to open the door and said it might have been demagnetized because we had put it with our phones. The second night, they didn't say anything and just opened the door for us without even an apology… There was no bottled water in the room; if we wanted some, the front desk charged $1 per bottle, and the beverage machine was broken… I realized that when I booked, I only saw the Chinese name of the Kaiyi Hotel and overlooked the word "Inn"…"

Holiday Inn Express & Suites KITCHENER SOUTHEAST by IHG ★★★

"The hotel is being renovated and the room smells bad."

Home2 Suites by Hilton Kitchener ★★★

"Brand new hotel. Very comfortable beds. The staff were very friendly and helpful . Breakfast was exceptional for transitional hotel breakfast . Overall , I would come back to this specific hotel ."

DoubleTree by Hilton Kitchener ★★★★

"Good location, friendly staff, recommend for next time stay"

Courtyard Kitchener ★★★

"Very clean"

The Walper Hotel, Part of Jdv by Hyatt ★★★★

"The hotel is located in the city center, and parking is available in the adjacent parking lot; you cannot enter the hotel directly from the garage. Parking can be inconvenient in winter. The hotel is surrounded by a commercial street, making it very convenient for dining and shopping."

Crowne Plaza KITCHENER-WATERLOO by IHG ★★★★

"Parking was inconvenient as we stayed in one building but had to park in another. The heater in the room was broken, so they gave us a small space heater. The coffee machine was also broken; it wouldn't stop automatically, and coffee would just overflow into the empty water tank. The hotel is located downtown, right on the street, and there were people drag racing at night."

The Laundry Rooms Station Park Kitchener ★★

"The room is large and spacious, and very clean and tidy. The kitchen is fully equipped with all necessary appliances, and the washer-dryer combo is very convenient. It's perfect for long-term living. Thumbs up!"

Rockway Retreat - Spacious Home & Backyard Oasis ★★