Quality Inn ★★

"This was the worst hotel I ever stayed at in Waterloo. I checked in at midnight and couldn't get in directly; I had to call the front desk from outside to open the door. I had paid for the booking on Ctrip, and they wanted me to swipe my deposit—not via mobile app, but a physical card. I told them my card was in my bag, in the car, and my husband was parking, and asked them to give me the room key so I could swipe it myself later and avoid having to call them again. They wouldn't give it to me, saying I could just call them when I wanted to come in… Is there really such a lack of trust? The next morning at 9 am, while my family of three was still asleep, the staff frantically knocked on the door repeatedly, only asking if we wanted our room cleaned. I admit I forgot to put up the "Do Not Disturb" sign, but such rude knocking was truly speechless. When we woke up and went out, we told the front desk that our room needed cleaning, and they said that cleaning hours ended at 1 pm, and there was no cleaning available that day… It was truly unbelievable. That evening, we returned after 11 pm, and the main door was locked again. They said we could swipe our room card through a side door to get in, but the card wouldn't work for two nights in a row. The first night, the front desk came to open the door and said it might have been demagnetized because we had put it with our phones. The second night, they didn't say anything and just opened the door for us without even an apology… There was no bottled water in the room; if we wanted some, the front desk charged $1 per bottle, and the beverage machine was broken… I realized that when I booked, I only saw the Chinese name of the Kaiyi Hotel and overlooked the word "Inn"…"

The Walper Hotel, Part of Jdv by Hyatt ★★★★

"Never got my deposit back after more than a month. Contacted the hotel via their website but they are unable to solve it."

Crowne Plaza KITCHENER-WATERLOO by IHG ★★★★

"The hotel environment is very good, in the city center"

Home2 Suites by Hilton Kitchener ★★★

"This hotel offers incredible value for money, and parking is even free! In North America, I'm used to paying at least ten dollars a night for parking, so free parking and free breakfast here is fantastic! The room is spacious and clean, and even has a dishwasher and some tableware! It was very clean last night, and I had a great night's rest! I'll definitely stay here again next time I'm in Waterloo!"

Perfect for large groups, lots of parking, 5BRs, Game Room, Fast Wifi ★★★

DoubleTree by Hilton Kitchener ★★★★

"The rooms were clean, the environment was elegant and pleasant, there were ample parking spaces, and the staff were polite and attentive, greeting guests warmly upon arrival and departure, making guests feel right at home."

Holiday Inn Express & Suites KITCHENER SOUTHEAST by IHG ★★★

"The hotel room is clean and spacious, the location is good, it is convenient to eat around, check-in and check-out are very convenient, but we caught up with the renovation, it was a bit messy, there were few facilities, only a gym, and the breakfast was very simple and tasted average"

Courtyard Kitchener ★★★

"Very clean"

The Laundry Rooms Station Park Kitchener ★★

"The room is clean, well-structured, and faces southeast, so it is bright and sunny as soon as the sun comes out. You can cook and there is a washing machine and dryer, so life is very convenient."