Asteria Family Resort Side (Ex. Euphoria Palm Beach)

DO NOT BOOK WITH ONTHEBEACH EVER!! First time we ever booked with them and will never do so again. Here is the email I sent to them after my holiday at this hotel and they did nothing!!! Incredible and just goes to show how poor they are. I am writing to you to make an official complaint regarding our recent holiday that we arrived back from yesterday morning. This was our first experience of On the Beach as a tour operator as we are regular TUI customers but thought that we would try out the competition. Whilst we have no complaints about your service or that of the airline (although delayed by one and a half hours on return flight) we have encountered really poor service from the hotel. We selected the hotel based solely on what e read and saw on your website and we paid a premium for a weeks holiday in October both due to it being close to half term but also because the hotel was described and sold as such. This turned out to be false and we would definitely argue that the hotel was mis sold and poorly described but our biggest complaint was that it appeared to be on shut down for the end of the season. Given the staff have had a long season probably from early April I can sort of understand that by the end of October their enthusiasm may start to wane but this would only be acceptable if the price for the holiday reflected this situation and we knew what to expect. It didn’t and therefore we expected and paid for a full service holiday with everything operational and the full quota of choice and service. Some of the issues were as follows: 1. Exactly the same selection of items for breakfast and lunch every day and these were limited. 2. Only fruit juice available at breakfast was sour cherry and on 3 days no juice at all. 3. Toaster stopped working for last two days 4. No chocolate sauce or cheese toasties on final two days for breakfast 5. No specific kids food at evening meals so my son had chips and bread for 7 days straight! 6. Grilled Chicken and whole fish the main two choices for dinner all 7 nights. 7. No diet drinks available in restaurant bar area and on final night no fizzy drinks at all. 8. Outdoor cooking area used for breakfast and dinner throughout the season closed for last 3 days. 9. No jacket potatoes for lunch on last 2 days 10. Bar closed by beach snack area for last two days. 11. On our first night we arrived a bit later for dinner At around 8pm. All the food area lights were switched off at 9pm even though people were still in the restaurant area eating. No desserts left that evening either as obviously didn’t replenish them for later arrivals. 12. Had to use a plastic spoon on final morning as no metal ones available. 13. The hotel was overrun by cats, which I am allergic to, with them in all communal areas, in the restaurant, by the outdoor seating, near the room blocks, etc 14. Virtually no English speaking staff which was ridiculous as every time I raised a concern or needed assistance with something it was a wast

ABSOLUTELY DISGUSTING!!! DO NOT STAY HERE!! Even the rep - whom we only seen on the 5th day of our holiday told us he is sick of the hotel too, all he gets is complaints from the holidaymakers and nothing is improved, he told us he would NEVER eat at the buffet!! Before arriving at this hotel we had read the reviews about staff, food etc but we always like to give a place the benefit of the doubt. Within 5 minutes of reaching reception, we realised the reviews were correct!! No welcome drink - standard at 5* resorts, the lady behind the desk was very pleasant, took our passports and then returned 10 mins later to tell us her shift had finished and her colleague 'Ishmael' (not certain - but photo attached) would be with us soon. This was after midnight. We had a 2 year old and a 2 month old with us! Eventually, the man came and handed us two cards for our rooms and 2 cards for towels - there were 5 in our group. When we questioned this, he said he doesn't understand and come back tomorrow. The golf cart came to collect us, drove us to our rooms - obviously a family would be given 2 rooms together??????? No!! My daughter, her partner and their children were dropped in one place and I was taken almost a mile away, cases dropped at the bottom of a huge flight if stairs and told my room was "up there" Thank God for the lovely couple who happened to becoming back to their room and the man carried my cases up the stairs for me or I would still be there!!!!!!!!! On inspection of my room, I realised that the actual balcony doors were not attached to the frame, so even if the door was locked, the windows moved on either side so anyone could have come into my room. I rang reception, and 'Ishmael' asked me what he wanted me to do about it? As this was happening, my daughter and family had been given a room where a German family was already staying!!!!! We all went back to reception to complain and the man told us, " you can't move, we don't have room, you wait til tomorrow' we asked for the manager, he said No manager he sleeping - come to find out the manager was the man who took us in the cart and left me at the bottom of the stairs!! I could go on forever with this review, but I will now keep it brief: Buffet - disgraceful, dirty dishes, inedible food, cold food, cats running all.over the places, no queuing system, no waiter service - standard in 5*, dirty tables all over, nowhere to sit etc, etc Rooms are very in need of updating to a better standard, and health and safety desperately needs to be addressed with security. We had a 2 month and 2 year old with us - NO COTS PROVIDED?????? Had to call reception twice about the water being brown?? The management/reception is probably - no, definitely - the most unprofessional, rudest staff I have ever met in all the years I've travelled abroad!! My cleaner was lovely!! Kept my room clean and looked after me!! She needs to be promoted. The barstaff were lovely, very hard working! One bartender serving a

Firstly, I'd like to point out that we always travel end of season & this may well have a bearing on our experience. There were numerous small issues such as, many of the toilet blocks had at least 1 stall that was not functioning properly (a light out, missing seat, non functioning lock etc). The toaster didn't work properly. Each day something would run out for example various juice flavours or even one day chips. Contrary to some other travellers accounts, we found the food to be really good, it would be difficult to be unable to find at least something you find edible. The rooms were basic, but clean and surprisingly well stocked on arrival. We had a complimentary bottle of wine & fruit bowl plus numerous toiletries including toothbrushes & toothpaste, vanity kit, shoe shine sponge as well as the usual shower gel, lotion and shampoo etc. The reception staff did not seem particularly fluent in English but we got by, apart from when we tried to book the Chinese restaurant & ended up in the Turkish one. My sister was fuming On the whole, everyone was friendly, there were lots of different areas to relax in, plenty to do or just chill if preferred. I would certainly recommend going to the sunset bar to watch the sun go down. One last thing, if you like cats, this place is paradise. If not, you probably would prefer somewhere else.

What a dump was booked in for 2 weeks and could only handle 1 week. Rooms we had were disgusting ( See Photos ) they were clean but thats about it. Restaurant was worst than school dinners in the eighties,it was like feeding time at the zoo people pushing you out of the way to get to the terrible food. Same food for breakfast Lunch and Dinner. If you like salad, rice ,stuffed tomatoes ,stuffed aubergine,Chips then this place is for you. Staff very unfriendly and not helpful nothing to do outside of the hotel as all along is big all-inclusive hotels. If you like Beer and watered down cocktails go for it. When we checked out early they couldn't care less. If you are Russian then this hotel is for you as 99% of the guest are. Good Luck to anybody that stays here

Before we get to positives and negatives BEWARE that the staff come round and ask for you to write a review. This happened to us and when I showed them they said no and rewrote my review and put 5 * for everything so I have now removed that review. Okay so positives first.. - grounds are kept lovely -gym is pretty decent - rooms were kept nice and clean. - entertainment was okay and the entertainment staff were friendly And now the not so positives.. - food is not catered for English at all, we are not fussy but we really struggled to find anything we could eat and one night even got upset stomachs. - one dish was labelled as vegetarian but was meat. -our first day they signed someone else in to our room and luckily for us they didn’t steal anything and waited for us to come back to the room and got it sorted with us but could have ended a lot worse. Overall we still enjoyed our holiday however it’s definitely not a 5 * still a nice place to go just be mindful that food is not great.

We have had the most amazing time here! The facilities are honestly second to none, especially the mini club for the kiddies! All of the staff have been so friendly and welcoming, we are already planning on booking again for next year! Couldn’t have asked for a better holiday, if you’re questioning whether to come here, just do it - amazing value for money, amazing resort and amazing staff!