Red Roof Inn Knoxville Central - Papermill Road

Although the room was renovated, there was still drywall, dust along the baseboards and especially in every corner. I don’t know why they couldn’t have put a tall rack by the sink for a hand towel to dry your hands while they were doing the renovation. They make no effort to clean up the floors and people have to walk through a construction area at times to get to the elevator. The pillows were really horrible, the sheet on my bed was stained so I’m glad I brought sheets with me. There was a very particular odor that I can’t quite articulate, but it was not a pleasant odor. The gentleman that was at the desk to check us and told us we were getting an Marriott room at a red roof price. I laughed inside when I heard that because I know they would never have an I laughed inside when I heard that because I know they would never have a room that would be remotely even like the Marriott rooms. Overall, they have a lot of work to do to get me to come back there.

We were in one of the newly renovated rooms and it was very nice . The night staff who checked us in was super friendly.

The staff here was beyond friendly made it feel a little like visiting family. Recently renovated so it’s modern and incredibly comfortable.

I didn't come across all the bad reviews when I booked a room at this place. Nate Bargatze was performing a show at the Thompson Boling Arena - Food City Center and I traveled down to the area to see him. I booked 2 nights at this hotel so that I can check out a couple of museums 40 minutes away. To make up for all the bad reviews this place has had, I share my experience that hopefully makes up for those bad reviews. They are under renovations. They are doing a lot of work to make the place better considering this must be an old building. I spoke with one of the workers about it & he told me that it's not so much changing owners, but they are changing franchise. They will become a Marriot around end of summer or beginning of Fall. The room me and my friend stayed at looked presentably clean and comfortable. We didn't see any bed bugs or cockroaches during our stay, everything looked up to date and redone. We had a pleasant experience during our stay there even though we weren't expecting a whole lot, but I am happy we didn't receive a bad experience during our stay. I believe they are trying to make this place a lot better and whether you choose to give them a chance, it's up to you.

Apparently the entire place was under construction with hammering and drilling in the room above my room at 7-8am. Called to make complaint to lobby, no phone in the room. Staff was not helpful with the construction issue, said there was nothing they could do. Wouldn’t allow me to do a late checkout. Constant knocking on my hotel door between 9-11am to see if I was checked out yet. Checkout is at 11, in my opinion they should have left me alone after the first knock at 9am until checkout time frame at 11am but no… 3 different people total came knocking at my door between 9-11am plus the construction noise that started between 7am-8am. Bed was so uncomfortable and hard. Terrible place to try and get proper rest.

Staff were friendly. But room was not clean. Sheets were not clean. Ask for another room, and it was not that clean either. Property was not in great condition. Did seem like the safest place either.

The website indicated this facility served breakfast - it did not. The facility was pictured as bright and attractive. It was dingy, terribly run down and dirty. There were some attempts at refurbishment, but the pace must be glacial as a newer appearing shower already had a large crack in one wall. The bright spot was that the staff I encountered were pleasant and helpful. The air conditioner/heater performed well. I cannot recommend this location.

The only problem I had was if I didn't put the bolt on the door wouldn't stay shut or locked when in the room and I had to pull it closed when leaving problem to make sure it shut..They also said free breakfast on the page I booked from but they just had coffee. Also it was a little confusing that another hotele is almsot connected to the property. I always felt like I was entering the wrong hotel.

The rooms were okay as far as clean. Not bad, for the price. The staff was friendly, parking was great, was good air conditioning in the rooms. I would stay again, for the price.