Guest User
February 26, 2024
Maybe 1 star on a generous day, during my stay it was a -5. If you are looking for a luxury stay… this is not it, rooms are dirty/old (see my pics), furniture outdated, cocktails watered down, and you will not get room you booked online, we were given a substandard room yet not told they messed up the room we booked was 3 months in advance then lied that and taken to a crap room they hoped we wouldn’t notice the difference, zero accountability, predatory practices as we were stuck with whatever they gave us on Full Moon Party weekend. I was offered a cheap massage for my inconvenience of not receiving the room I spent hours researching yet get a room by the road on the back, barely ocean view, tons of road traffic and noise, dirty villa pool, room falling apart, not even the shower door would close! This place is an embarrassment and Occidental should pull their sponsorship cuz products were watered down just as their drinks. This place is a joke. Please save yourselves and avoid it! This is NOT a luxurious stay, you will get better service at the hostels down the street.