Hotel Casabella Inn Kobe

There was a Japanese old man, about sixty years old, who was quite discriminatory. The smell of smoke in the non-smoking room was incredibly strong. I only booked it because there were no non-smoking rooms available. Generally, even smoking rooms shouldn't smell so bad that you feel dizzy within ten minutes of entering. I couldn't stand it, so I asked the hotel staff to either change my room or do something about it. The female staff member was quite accommodating and offered to purify the air for an hour, but I couldn't be in the room during that time. I agreed, went upstairs to get my bag, and when I came back down, another Japanese old man, also around sixty, wearing a mask and glasses, who was on duty that day, very impatiently told me to leave within an hour. I was very annoyed. He then said that even with air purification, it might not help much. I asked if, in that case, they could just refund me for the next day. He said I'd have to pay the full amount for cancellation. He asked why I booked a smoking room if I don't smoke, and why I didn't book another hotel since they didn't have non-smoking rooms. He even asked if Chinese hotels wouldn't charge a cancellation fee in such a situation. I found his attitude extremely rude because I was trying to discuss things calmly, while he was consistently aggressive and even brought China into the conversation. Later, the female staff member saw us arguing and asked me if I wanted to switch rooms if a non-smoking room became available tomorrow. I said, of course (meaning, if I didn't get angry, they wouldn't switch me?). Then the old man said, "Since that's the case, please leave in an hour" (in very impolite Japanese). I asked if he was really talking to me like that. Only then did he change his tone. I have never encountered such poor service at a Japanese hotel. Everyone, please don't give your money to this kind of trash, even if it means paying a bit more elsewhere.