Arima Hot Spring Ryokan Kotori

Arima Hot Spring Ryokan Kotori Reviews

Arima Hot Spring Ryokan Kotori

353-1 Arimacho, Kita Ward, Kobe City, Hyogo Prefecture, 651-1401, JapanView hotel details
Arima Hot Spring Ryokan Kotori
Arima Hot Spring Ryokan KotoriArima Hot Spring Ryokan KotoriArima Hot Spring Ryokan Kotori
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Guest Reviews of Arima Hot Spring Ryokan Kotori

8.7/10
Very good
35 review
Verified reviews
Location8.7
Amenities8.4
Service8.8
Cleanliness9.0
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All reviews(35)
Positive reviews(13)
Reviews with photos/video(9)
Relaxing hot springs(8)
Clean and tidy(5)
Awesome stay(5)
Offers pick-up/drop-offs(4)
Negative reviews(3)
Guest User
Twin Room With Shared Bathroom
Stayed in Oct 2025
Family
25 review
9.5/10
Amazing
Posted on Dec 1, 2025
Environment: Arima Onsen has a nice environment. Since it's primarily a carbonated spring, there's no rotten egg smell like sulfur. The town is easy to explore and well-developed commercially. Cleanliness: Although we booked a traditional Japanese onsen ryokan (traditional Japanese inn), we requested a twin room. The room was quite large, very clean and tidy, and we didn't have to worry about not being able to unpack our luggage or having limited space to walk around. Service: The service was truly exceptional. They provided shuttle service throughout our stay and even delivered our luggage. When we needed to take the cable car to the top of Rokko Mountain, they also provided transportation. They were very helpful in answering our questions about attractions. Facilities: Kotori is a very small onsen ryokan with only 8 rooms. So, although the rooms aren't small overall, there's no bathroom or toilet in the rooms. We knew beforehand that there wouldn't be a toilet in the rooms, but after checking in, we definitely felt the inconvenience. Breakfast was eaten in the ryokan lounge, and dinner was at a sister ryokan, a 3-minute walk away, where the facilities were much more luxurious.
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Leonart
Stayed in Apr 2025
Couple
7 review
10/10
Outstanding
Posted on May 7, 2025
Second time staying here. Although the location is far, there is a special car to pick you up after arriving in Arima area. The price is reasonable. One night and two meals are provided. The portions are sufficient and very delicious. The place is clean and quiet. It is a good choice.
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JayJoForever
Japanese-Style Room 8 Tatami (with Open-Air Bath)
Stayed in Jan 2025
Couple
5 review
8.0/10
Very good
Posted on Feb 16, 2025
Stayed in a private bath room, but the room was very small, the bath was like a bathtub, and it looked different from what I thought when I booked the room. I thought it had hot spring bath, but it turned out to be a public bath. The food was delicious, and the environment was quiet, but it was not possible to check in ten minutes earlier. It was inconvenient to have to go to a second place for dinner.
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Guest User
Japanese-Style Room 8 Tatami (with Open-Air Bath)
Stayed in Nov 2024
Family
10 review
7.5/10
Posted on Dec 18, 2024
The hotel room has a built-in hot spring, which is well equipped and convenient. To use the large hot springs and baths, you have to walk a few minutes to the sister store, which is a bit inconvenient and cold. The food is good, although there is not much beef, but everything else is good. Better than cost-effectiveness
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Guest User
Japanese-Style Room 8 Tatami (with Open-Air Bath)
Stayed in Mar 2025
Family
3 review
3.0/10
Posted on Apr 21, 2025
Extremely disappointed with the service quality and attitude of Xiaoduli Hotel. The room rate is at least 50,000 yen per night, but there is not even the most basic private bathroom and toilet. Is the housing price reasonable? Do you feel guilty about it? The platform did not clearly state such situations when booking, which clearly shows its intention to mislead consumers. In addition, I had already paid in full on the platform, but was asked to pay again after arriving. It would be a huge inconvenience to empty the 200,000 yen in my wallet all at once. The platform also does not clearly state the information, and the information is extremely asymmetric. What is the purpose of collecting a 100% deposit? When I raised the issue, the staff were indifferent and unhelpful. He said there are public bathrooms available for reservation, but my mother is already 60 years old and still has to go down the stairs to take a shower and then go up the stairs back to the room. Do the staff consider me in her shoes? The staff shirked their responsibilities and had no sincerity in addressing our requests and complaints. What’s more, how can the staff be a receptionist if they can’t even understand simple English? The overall experience was totally inconsistent with the hotel's charges, which seriously affected my trip to Arima Onsen. I will not stay here again, nor recommend anyone to choose this accommodation. I am extremely angry about the hotel hiding some of their information from Trip.com. Please be careful!
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miumiu2007
Modern Japanese-Style Room 8 Tatami (Without Bathroom)
Stayed in Jul 2024
Family
2 review
2.5/10
Posted on Aug 16, 2024
There is only one bamboo curtain for the curtain, which will wake you up in the morning! Not recommended for light sleepers! -Only the room has air conditioning, the rest of the place is extremely hot and has no air circulation! -The pillows are very hard, which is uncomfortable to say. -There is no toilet in the room! -The sheets were wet with 10ml of water, and I was fined 5,500 yen! -The clerk's English is very poor, but the driver is very good! -To soak in the hot springs, you have to go to the nearby store! -The hot spring bleach water smells very strong! -There is an additional tax for bathing in hot springs! -There are four small pieces of dinner meat, and the rest are not delicious! Not worth it! ! !
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Anonymous User
Double Room with Shared Bathroom
Stayed in Jan 2024
Family
19 review
9.5/10
Amazing
Posted on Mar 4, 2024
Arima Onsen is very quiet like this family-style hotel. There are private hot springs across the street and public breakfast and dinner, which are very rich! The choice this time was really correct. The whole family had a great time.
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6/7
Anonymous User
Stayed in Dec 2023
Family
2 review
10/10
Outstanding
Posted on Jan 22, 2024
Not a bad experience. The hotel provides free round-trip transfer service, but you can only contact the hotel from 1430 on the day of arrival. Dinner is kaiseki cuisine, mainly fish dishes, and you need to walk to the sister hotel nearby (1-2 minutes away) to enjoy it. Breakfast is a set meal and you need to stay in the hotel to eat. The open-air hot spring included in the room is very good and the hygiene level is satisfactory. Other details (including seasonal menus) can be viewed in advance on the hotel's official website.
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Zhengchunkai
Stayed in Mar 2023
Family
7 review
9.0/10
Great
Posted on Apr 6, 2023
I booked a room with private soup (the rooms with private soup are very small), and the sanitation score is 4 because Japan is relatively strict, and the disinfectant at the door is a bit dirty. There is no elevator, so it is not very friendly to those who live on the second floor. The hotel is small and refined. Dinner is eaten at the sister hotel [御兴荘花结び], which is a one-minute walk away. Breakfast is on the first floor of the store. Arima Onsen is divided into gold soup (sulphur) and silver soup (carbonic acid), Kotori Arima is silver soup, and Miyuki Sohanagiび is gold soup, you can choose according to your own needs.
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Guest User
Stayed in Mar 2023
Family
7 review
10/10
Outstanding
Posted on Apr 10, 2023
Very good Japanese-style hot spring hotel, one stay and two meals, so worth it!
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LTTY
Stayed in Jan 2023
Couple
3 review
10/10
Outstanding
Posted on Feb 17, 2023
A very delicate hotel, not many people, the environment is clean, quiet and comfortable, with a special flavor, The private bath is very positive. The food is delicious, and it's not too far to go to the sister restaurant.
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Guest User
Double Room with Shared Bathroom
Stayed in Apr 2023
Family
12 review
10/10
Outstanding
Posted on May 9, 2023
One word "positive". This Xiaoduli is the other garden of another hot spring hotel above. There are kaiseki dishes and fire dinner. In the evening, you have to go up for a minute to eat, so you must go to the 7/F public bathing hot spring to soak first, and then go to eat. You can book a family room (two of them) for 45 minutes per room per day. Before arriving, you can call to book a car to pick you up at the station, and the hotel will email you in advance. The two meals included are very rich, with delicious ingredients, including beef and fish. There is a self-service water bar in the middle lobby, with hot and cold green tea, coffee, etc. There is no toilet in the room, you have to use the public toilet, but it is very clean. It takes about 10 minutes to walk down to the hot spring street, where you can spend half a day.
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Shanghailaileyijing20duonianmanxiguandasuanzhunbeizhongguolvyou
Stayed in Apr 2023
Travelling with friends
28 review
9.0/10
Great
Posted on May 15, 2023
Good value for money but voice communication problems
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Anonymous User
Stayed in Dec 2022
Travelling with friends
10 review
6.0/10
Posted on Feb 24, 2023
I think one experience is enough. .
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Guest User
Stayed in Sep 2024
Other
8.0/10
Very good
Posted on Oct 14, 2024
A very different experience. In this hotel, we got to experience a more authentic Japanese accommodation and stay. With meals included, we had the whole package. They worked together with their sister hotel just up the hill to provide the elements of your stay. This whole place is not overly suitable for the mobility impaired. The town itself is on a hill, and the hotels have various levels and steps. There may be a lift to access higher floors, but there are other smaller steps around and at reception. Annoyingly, I didn’t take really any photos of the room… just the food! You can see my priorities 😊 The Room We hadn’t realised that our room didn’t come with a private bathroom. The advertisement did say, I just didn’t see it. Tant pis. The room was large, with a table and chairs towards the door and a double bed. There was a wash basin with fancy lotions and potions around the side for us to use. Japanese-style Kimono loungewear was provided along with traditional shoes. We wore these around the hotel and to go to the sister hotel, for dinner and the Onsen. The Food Breakfast was in our hotel, whilst dinner was in the sister hotel. We booked dinner in for 18:00, as per our itinerary and it took a lot longer than we anticipated. There were several courses, and we didn’t know what we were doing. Unfortunately, the staff didn’t have too much English, and they didn’t really understand that we didn’t understand what to do. Dinner We were brought in the first instance a platter of all sorts, and meat in a wee pan over a candle stove. The “Encounter Plate” included grilled octopus with asparagus, some kinds of chips as thin as crisps, a seafood soup (which was amazing), among others. Japanese Black Beef was served DIY in a grill pan along with bean sprouts and this was very nice, especially in the soy sauce. We managed just fine and followed the charades by the kind server to turn off the candle underneath. Next, was the seafood course. They brought out long vegetables with garnishes and raw seafood inside. The whole thing was laid on a bed of crushed ice. So cool… literally! Not my partner’s favourite, despite loving sushi. Slight confusion ensued because the whole dish was seemingly edible, including the vegetable it was served in. Although when I started to gnaw into said vegetable, a server hurried over to take it from me saying ‘No’… Oh well! A seasonal dish of deep-fried young sweetfish followed, paired with Maruju Toganoo stew sauce. Not really much too them, but nice nonetheless. It’s not over: then we had the noodles. An empty metal pan was brought and we were meant to cook everything ourselves. Understanding the timings and instructions wasn’t easy, and in the end the pan started to burn as we had taken all the food out but no one had told us how to turn it off or when. Thankfully, a girl ran over once she realised and turned it off. The last two elements were red miso soup, which I don’t recall enjoying too much, and then a brown suga