Kobe Sannomiya Tokyu Rei Hotel

Kobe Sannomiya Tokyu Rei Hotel Reviews

Kobe Sannomiya Tokyu Rei Hotel

6 Chome-1-5 Kumoidori, Chuo Ward, Kobe City, Hyogo Prefecture, 651-0096, JapanView hotel details
Kobe Sannomiya Tokyu Rei Hotel
Kobe Sannomiya Tokyu Rei HotelKobe Sannomiya Tokyu Rei HotelKobe Sannomiya Tokyu Rei Hotel
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Guest Reviews of Kobe Sannomiya Tokyu Rei Hotel

8.6/10
Very good
266 review
Verified reviews
Location8.6
Amenities8.4
Service8.7
Cleanliness8.7
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All reviews(266)
Positive reviews(258)
Reviews with photos/video(49)
Easy to get around(42)
Convenient for shopping(30)
Delicious breakfast(17)
Friendly front desk staff(11)
Nice toiletries(8)
Poor air conditioning(8)
Close to airport(7)
Luggage delivery service(5)
Negative reviews(8)
maggie51880
Standard Single Room - Non-Smoking
Stayed in Oct 2025
Solo traveller
9 review
8.0/10
Very good
Posted on Jan 7, 2026
Although the hotel is a bit old, its proximity to Sannomiya Station is a huge plus. It's incredibly convenient for shopping and exploring nearby attractions, and the Kansai Airport bus stop is also quite close to the hotel!
Original textTranslated by Google
Response from Property: 非常感謝您選擇入住神户三宮東急REI酒店,並抽出寶貴時間分享您的入住感受。正如您所提到的,酒店雖然並非全新,但地理位置優越,距離三宮站、購物區及周邊觀光景點都非常方便,同時前往關西機場也十分順暢。能夠為您的出行和旅程帶來便利,我們深感欣慰。今後我們也將持續努力,在保持便利性的同時,不斷提升設施與服務品質,期待在不久的將來再次歡迎您的光臨。
Aranyakahmirotic
Standard Single Room - Non-Smoking
Stayed in Dec 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Jan 7, 2026
The room was very quiet, ensuring a good night's sleep. Check-in and check-out were semi-self-service with staff assistance, making them very quick. We could also store our luggage for free. The lobby offered complimentary toiletries and tea bags, with DHC skincare products and six different types of tea bags. This is the most comprehensive selection I've seen among similar hotels.
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Response from Property: 非常感謝您選擇入住神户三宮東急REI酒店,並抽出寶貴時間與我們分享如此詳細的入住體驗。得知您對客房的安靜環境感到滿意,並能一夜好眠,我們感到非常高興。我們也很欣慰自助式的入住及退房流程在工作人員的協助下能讓您感受到便捷與安心。同時,感謝您對行李寄存服務以及大堂免費洗漱用品、DHC護膚品和多種茶包的認可。我們始終希望通過這些細節,為每一位客人帶來更加舒適、貼心的住宿體驗。期待在不久的將來再次迎接您的光臨,祝您一切順心,旅途愉快。
abysshhh
Standard Twin Room - Non-Smoking
Stayed in Oct 2025
Couple
28 review
8.7/10
Very good
Posted on Jan 7, 2026
Check-in and check-out were super convenient, and the transportation was great too. The only downside is that the lobby always smelled so deliciously of grilled meat – well, it is Kobe after all!
Original textTranslated by Google
Response from Property: 非常感謝您選擇入住神户三宮東急REI酒店,並抽出寶貴時間與我們分享您的入住體驗。得知您對入住、退房流程以及交通便利性表示滿意,我們感到十分欣慰。能夠為您的旅程提供順暢與安心的住宿環境,是我們的榮幸。關於您提到的大堂內烤肉氣味較為明顯的問題,我們已認真關注並充分理解您的感受。今後將進一步加強通風及氣味管理,努力為所有客人營造更加舒適、宜人的公共空間。誠摯期待未來再次歡迎您的光臨,祝您生活愉快、旅途順利!
Guest User
Standard Twin Room - Non-Smoking
Stayed in Sep 2025
Travelling with friends
9 review
7.0/10
Posted on Oct 16, 2025
During our stay, the construction work is going on around the hotel, so the location is not that convenient. We have to walk longer distance.
Response from Property: Thank you very much for your valuable feedback.We sincerely apologize for any inconvenience caused by the construction work around the hotel during your stay. This made access difficult and increased the walking distance, and we appreciate your understanding and cooperation.Your valuable feedback is extremely valuable to our hotel, and we will continue to strive every day to provide you with an even more comfortable stay.We hope that you will visit us again in the future when the situation improves.
Hwa San
Standard Twin Room - Non-Smoking
Stayed in Aug 2025
Travelling with friends
19 review
9.5/10
Amazing
Posted on Sep 18, 2025
Good location near all station, but due to the construction works now slightly inconveniences.
Response from Property: Thank you very much for choosing to stay at Kobe Sannomiya Tokyu REI Hotel.We also sincerely appreciate you taking the time out of your busy schedule to complete our survey.We are delighted to hear your positive feedback regarding our location. Our hotel is conveniently situated just a 2-minute walk from the JR Sannomiya Station East Exit and is also within close proximity to both Hankyu and Hanshin Sannomiya Stations. Many of our guests have found this to be an ideal base for both business and sightseeing.However, we would like to sincerely apologize for any inconvenience caused by the ongoing long-term redevelopment project in front of Sannomiya Station. Due to this construction, the surroundings in front of the hotel may not be at their best, and guests may experience detours when accessing the hotel from the station.Despite these temporary circumstances, we remain committed to making the most of our prime location in the heart of Kobe. We will continue striving to enhance our services, ensuring our guests enjoy easy access to shopping districts and popular tourist destinations.We truly look forward to welcoming you back on your next visit.
Guest User
Standard Single Room - Smoking
Stayed in Nov 2025
Business traveller
7 review
7.5/10
Posted on Dec 31, 2025
Starting to get a bit dated but very convenient location
Response from Property: Thank you very much for choosing Kobe Sannomiya Tokyu REI Hotel and for taking the time to share your feedback with us. While we understand your comment regarding the facilities beginning to feel a bit dated, we are pleased to know that you found our location to be very convenient. Your honest feedback is truly appreciated and will be carefully shared with our team as we continue to look for ways to improve the overall guest experience. We hope to have the opportunity to welcome you back again and provide you with an even more comfortable stay next time.
Rurubudongmingxinjianxing
Standard Twin Room - Smoking
Stayed in Apr 2025
Family
75 review
6.0/10
Posted on Jun 8, 2025
So so hotel. Good location other is so so. Probably will not be again. Very good location.
Response from Property: Thank you for choosing to stay at Kobe Sannomiya Tokyu REI Hotel. We also deeply appreciate you taking the time to provide us with your valuable feedback.We are truly sorry that your recent stay with us was not satisfactory. We sincerely apologize for any inconvenience or disappointment you experienced.Please be assured that we take your comments very seriously. Our entire staff is committed to working diligently to improve our services and ensure all our guests have a satisfying experience. We hope to have the pleasure of welcoming you back to Kobe Sannomiya Tokyu REI Hotel in the future.
NC8891
Standard Triple Room - Non-Smoking
Stayed in Nov 2024
Family
26 review
9.0/10
Great
Posted on Jan 3, 2025
Great location, a short walk to central Kobe. Front desk service is great. Parking is only free for cars with low height. Can be slightly noisy since it's next to the railway, but a non-issue in general.
Response from Property: We appreciate you choosing Kobe Sannomiya Tokyu REI Hotel for your stay. Your kind words about our location and staff service are greatly appreciated. We look forward to welcoming you back in the future.
Guest User
Standard Single Room - Smoking
Stayed in Nov 2025
Business traveller
1 review
10/10
Outstanding
Posted on Dec 23, 2025
break fast was so good!!
Response from Property: Thank you very much for staying at Kobe Sannomiya Tokyu REI Hotel and for sharing your wonderful feedback.We’re absolutely delighted to hear that you enjoyed our breakfast so much! Your kind words truly mean a lot to our team and encourage us to keep improving our service.We hope to have the pleasure of welcoming you back again in the near future.Warm regards,
Guan Soon Teoh
Standard Twin Room - Non-Smoking
Stayed in Aug 2024
Business traveller
52 review
8.5/10
Very good
Posted on Dec 11, 2024
Perfect as an economical business hotel. Meets ots purpose. No complain.
Response from Property: Thank you very much for staying at the Kobe Sannomiya Tokyu REI Hotel.We sincerely appreciate you taking the time to complete our guest survey.Your valuable feedback will be used to improve our services.Based on your comments, we will strive to provide an even more comfortable stay and maintain our high level of customer service.We look forward to welcoming you back to the Kobe Sannomiya Tokyu REI Hotel in the future.
Guest User
Standard Twin Room - Smoking
Stayed in Apr 2025
Family
5 review
10/10
Outstanding
Posted on May 22, 2025
Really lovely and great staff.
Response from Property: Thank you for choosing Kobe Sannomiya Tokyu REI Hotel among the many hotels available. We also sincerely appreciate you taking the time to complete our guest satisfaction survey.We are truly honored to hear that you were satisfied with all aspects of your stay. Our entire staff works diligently every day to ensure our guests have a satisfying experience, and your feedback is a great encouragement to us.We will continue to strive for even greater service improvements to ensure your future stays are just as enjoyable.We value the connection we have with each guest and look forward to welcoming you back with our warm hospitality. We eagerly await your next visit.
uncle John 1974
Standard Double Room - Non-Smoking
Stayed in Nov 2023
Travelling with friends
110 review
10/10
Outstanding
Posted on Dec 8, 2023
Honestly front desk lady who checked us in was not welcoming, rather rude. Misunderstanding happened shortly due to carpark issues. She came to rectify the issue and I apologise and thank her. Overall. Good service
Lucky101
Standard Single Room - Smoking
Stayed in Apr 2024
Business traveller
2 review
9.5/10
Amazing
Posted on May 24, 2024
I recently stayed at the Kobe Sannomiya Tokyu Rei Hotel during my visit to the Kobe Exhibition, and I must say it was an excellent choice. The location is ideal, just a 15-minute subway ride to the exhibition center, with a direct line making the journey straightforward and hassle-free. The hotel's proximity to the subway is a major plus, offering seamless travel around the city. Notably, there's only one line change required to get to Osaka, making it convenient for day trips or additional business meetings. Surrounding the hotel, you'll find a plethora of restaurants catering to all tastes, ensuring you won't go hungry. Additionally, there's a massage center nearby, perfect for relaxing after a long day of activities. For those traveling by night buses, the station is conveniently close, making late-night travel plans easy to manage. While the hotel amenities were generally good, I did miss the availability of free coffee, which would have been a nice touch. However, this was a minor issue in an otherwise excellent stay. Overall, I highly recommend the Kobe Sannomiya Tokyu Rei Hotel for its prime location, convenience, and the abundance of nearby facilities. It’s an ideal choice for anyone visiting Kobe, whether for business or leisure.
Anonymous User
Superior Plus Twin Room - Non-Smoking
Stayed in Feb 2024
Travelling with friends
13 review
5.5/10
Posted on Mar 21, 2024
The glass is dirty, there was trash on the floor in my room when I checked in. the room is too small to open my luggage
Guest User
Standard Double Room - Non-Smoking
Stayed in Jan 2024
Family
6 review
8.5/10
Very good
Posted on Apr 8, 2024
It’s convenient with all the transportation stations nearby, just a bit walking distance to shopping malls. For family trips with children and elderly, it is good enough with its location.