Hotel Villa Fontaine Kobe Sannomiya

Hotel Villa Fontaine Kobe Sannomiya Reviews

Hotel Villa Fontaine Kobe Sannomiya

4 Chome-1-4 Asahidori, Chuo Ward, Kobe City, Hyogo Prefecture, 651-0095, JapanView Hotel Details
Hotel Villa Fontaine Kobe Sannomiya
Hotel Villa Fontaine Kobe SannomiyaHotel Villa Fontaine Kobe SannomiyaHotel Villa Fontaine Kobe Sannomiya
Check available rooms for your travel dates
We Price Match
1 night

Hotel Villa Fontaine Kobe Sannomiya Guest Reviews

4.5/5
Great
169 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All reviews(169)
Positive reviews(162)
Reviews with photos/video(39)
Clean and tidy(41)
Friendly owner(37)
Near shopping area(24)
Easy to get around(19)
Convenient for shopping(17)
Great value for money(16)
Many dining options(12)
Large rooms(9)
Negative reviews(7)
Guest User
Run Of House
Stayed in 2024年4月
Solo travellers
33 review
5.0/5
Outstanding
Posted on 2024年4月3日
The reception is at level 5 of the building. Location is really near the JR Sannomiya station and there’s a supermarket in adjacent building. They provide Kose face products and other amenities at the counter during check in, different types of teabags and drip coffee at the restaurant opposite reception (and even a wine dispenser machine). There’s a fun chess set outdoors beside the restaurant. The room is basic but big with a sofa inside, desk is a little small. Was initially disappointed with their check in time at 5pm but they allowed me to check in at 4ish and even brought my luggage to my room! Great service!
6/10
Response from Property: Thank you very much for staying at Villa Fontaine Kobe Sannomiya. We would also like to thank you for taking the time to share your impressions of your stay with us. We are very honored to hear that we were able to help you have a better trip to Kobe. As you mentioned, our hotel offers a wide variety of teas. During happy hour, we also offer free wine and champagne. Did you enjoy your stay? If you visit Kobe again, please be sure to use our hotel. We look forward to seeing you again. Manager, Villa Fontaine Kobe Sannomiya
Dong Ting
Standard Double Room
Stayed in 2024年7月
Family
9 review
5.0/5
Outstanding
Posted on 2024年7月23日
Very convenient location to public transit terminals and stores/restaurants. Very clean with all necessities provided. Plus, free drink time each day to relax and enjoy your peaceful time after a day’s busy schedule. We used this hotel as a base for visit to Kobe, Himeji and Awaji Island
Response from Property: Thank you very much for using Villa Fontaine Kobe Sannomiya. We would like to thank you for choosing our hotel from among the many hotels available. We are honored that you complimented the location of our hotel. Our hotel is located about a 5-minute walk from Sannomiya Station, making it convenient for sightseeing. There are still many areas where we can't reach our goal, but we will do our best, so we appreciate your continued support. Thank you for taking the time out of your busy schedule to rate and post. Hotel Villa Fontaine Kobe Sannomiya manager
Guest User
Superior Twin Room
Stayed in 2024年6月
Family
8 review
4.5/5
Great
Posted on 2024年9月25日
it was about a 10-minute walk from the train station but it was alright given the price. one downside would be that the entrance was a little hard to spot. didn’t expect there would be free flow happy hour so it was definitely worth it
Response from Property: Thank you for staying at Villa Fontaine Kobe Sannomiya. We apologize for any inconvenience caused regarding the hotel entrance. Our building is a commercial complex (combined stores), so there are multiple entrances on the premises. The hotel entrance is only on the west side of the building on the first floor. Our hotel offers a three-hour Happy Hour every day from 5pm onwards. We are pleased to hear that you enjoyed the wines and soft drinks we offer. We look forward to welcoming you again. Thank you very much for your stay. Villa Fontaine Kobe Sannomiya Manager
Guest User
Standard Double Room
Stayed in 2024年5月
Couples
2 review
5.0/5
Outstanding
Posted on 2024年5月14日
room is big and service is good, near to train stations and not far from shopping streets too
Response from Property: Thank you very much for staying at Villa Fontaine Kobe Sannomiya. We would also like to thank you for taking the time out of your busy schedule to share your feedback about your stay. Thank you for your compliments regarding our staff and breakfast. All the staff are very happy. If you ever come to Kobe again, please use our hotel. Hotel Villa Fontaine Kobe Sannomiya Manager。
Anonymous User
Renewal Standard Twin Room - Non-Smoking
Stayed in 2024年4月
Family
3 review
4.7/5
Amazing
Posted on 2024年4月16日
Good services & reasonable price,excellent location,offers free coffee & tea bags
Response from Property: Thank you very much for staying at Villa Fontaine Kobe Sannomiya. We would also like to thank you for taking the time out of your busy schedule to share your feedback about your stay. We are very happy to hear that you enjoyed your stay at our hotel. All of our staff are looking forward to your next visit. VillaFontaineKobeSannomiya Mita
Kwok Hung
Run Of House
Stayed in 2024年1月
Couples
1 review
4.0/5
Very Good
Posted on 2024年1月15日
The decoration of room is aged and the lighting is dim. But, nice customer service and convenient location of the hotel.
Response from Property: Thank you very much for staying at Villa Fontaine Kobe Sannomiya. We would also like to thank you for taking the time out of your busy schedule to share your feedback about your stay. We hope you were able to relax and enjoy your stay. We sincerely apologize for any inconvenience caused regarding the decoration and lighting. We will share this within the company and consider it as an issue for future consideration. All of our staff are looking forward to using your service again. Villa Fontaine Kobe Sannomiya manager
Guest User
Superior Twin Room
Stayed in 2023年12月
Travel with friends
3 review
4.5/5
Great
Posted on 2023年12月27日
Location is good and easy to find place to eat ! Room is clean and big enough , very comfortable!
Response from Property: Thank you very much for staying at Villa Fontaine Kobe Sannomiya. We would also like to thank you for taking time out of your busy schedule to write a review of our hotel. We are very happy to hear that you were satisfied with your stay. We will continue to make every effort to provide a pleasant stay for our guests. We look forward to welcoming you back to our hotel. Villa Fontaine Kobe Sannomiya Manager
Allan Callo
Standard Double Room
Stayed in 2023年7月
Family
5 review
5.0/5
Outstanding
Posted on 2023年9月15日
Very convenient and close to the station
Response from Property: Thank you for staying at Villa Fontaine Kobe Sannomiya and for taking the time to review us. Our hotel is close to JR Sannomiya Station and Kobe Sannomiya Station on the Hankyu and Hanshin lines, making it convenient for both sightseeing and business. We hope you will have another opportunity to stay at Villa Fontaine Kobe Sannomiya. We look forward to seeing you again. Manager Villa Fontaine Kobe Sannomiya
Guest User
Run Of House
Stayed in 2023年9月
Couples
5 review
5.0/5
Outstanding
Posted on 2023年9月24日
Nice Hotel with unique Style. Everything was very clean, which we quite like.
Response from Property: Thank you very much for staying at Villa Fontaine Kobe Sannomiya. We also appreciate your review. We will continue to strive to be a hotel that satisfies our guests. We look forward to seeing you again. Manager Villa Fontaine Kobe Sannomiya
Mathieu
Economy Semi Double
Stayed in 2023年7月
Business travellers
4 review
3.5/5
Posted on 2023年9月4日
Good location and one of my favorite place stay for business.
Response from Property: Thank you very much for staying at VillaFontaine Kobe Sannomiya.We are very pleased to hear your compliments about the location of our hotel. We hope you will have the opportunity to stay with us again.We look forward to welcoming you again.VillaFontaine Kobe SannomiyaManager
a
Run Of House
Stayed in 2023年3月
Travel with friends
49 review
5.0/5
Outstanding
Posted on 2023年3月16日
Veeeerrrrrrrryyyyyyy gooooooooddddddddddddddddd!!!!
Response from Property: Thank you very much for staying at Villa Fontaine Kobe Sannomiya. We would like to thank you again for taking the time to write your comments on our hotel. Thank you very much for your kind attention. We would also like to thank you again for giving us a perfect score in all categories. We will continue to strive to improve our hospitality and service to ensure everyone's satisfaction. We hope that you will consider staying at Villa Fontaine Kobe Sannomiya the next time you are in Kobe. All of us at Villa Fontaine Kobe Sannomiya look forward to welcoming you again. Villa Fontaine Kobe Sannomiya Manager
Ng beauty
Renewal Standard Twin Room - Non-Smoking
Stayed in 2024年10月
Travel with friends
4 review
4.2/5
Very Good
Posted on 2024年10月8日
The overall facilities are very good. There is a Happy Hour where you can drink white wine, red wine & sparkling white wine and have good snacks. But the only thing I didn't feel good about was the room. There were too many coos taking up a lot of space and it was not very hygienic. The room is so small that it is difficult to find a place to place it.
Original TextTranslated by Google
Guest User
Superior Queen Room
Stayed in 2024年10月
Family
7 review
2.0/5
Posted on 2024年10月8日
The hotel service is average. The hotel I booked clearly stated that I should check out at 11 o'clock, but I was told that I should check out at 9 o'clock. The hygiene is worrying. I can smell the oil smell of the bedding when I lie on the pillow. I am seriously discouraged. Don't go there. The size of the rest of the room is also seriously inconsistent with what I booked. Ctrip has helped me solve the relevant problems. Thank you Ctrip for actively solving them this time. But everyone should really avoid this hotel.
Original TextTranslated by Google
Guest User
Comfort Double
Stayed in 2024年9月
Family
2 review
4.6/5
Great
Posted on 2024年10月3日
The front door is not big, the entrance elevator, the lobby is on the 5th floor, and the restaurant is also on the 5th floor. The accommodation floor is on the upper floor, and there is a shopping mall below. But it is not the same door as the shopping mall. The transportation is convenient, and it is enough for three people to stay. It is not cramped. After all, Japan is small. Check-in and check-out are all self-service machines, which is more convenient. Because you can only check in at 3 pm, it is also convenient to store your luggage in the morning. It is close to Ikuta Shrine, Sannomiya is also very prosperous, and there are many places to eat around. If you are staying with a family of three, it is still recommended.
Original TextTranslated by Google
Guest User
Queen Room
Stayed in 2024年9月
Couples
48 review
4.0/5
Very Good
Posted on 2024年9月30日
Overall, the price is a bit high. The bed is the biggest one in a Japanese hotel. Check-out is at 11am, which is not very flexible. It was very embarrassing to go to Kansai Airport in heavy rain.
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share your feedback with us. We appreciate your honest comments and are glad to hear that you found our beds to be the largest you have experienced in Japan. We apologize for any inconvenience caused by our check-out time policy. We understand how important flexibility and convenience are for our guests, and we will certainly take your feedback into consideration as we strive to improve our services. Regarding the pricing, we continuously review our rates to ensure they reflect the quality and value of our offerings. Your feedback is invaluable in helping us achieve this balance. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards, Manager Villa Fontaine Kobe Sannomiya