Crystal Bay Yacht Club Beach Resort Reviews

Beautiful location with helpful and friendly staff

I wouldn’t go back , internet didn’t work for 2 days, fridge in the room beep so loud I had to switch it on at night. The ponds in the garden are dirty and the water is stuck

We were in this hotel in March 2025 and in 2012, since then the hotel has become dilapidated, although repairs have been made and even reconstruction (previously the bath and shower with toilet were in the open air, now classic rooms). For convenience, there is not enough closet (instead of a closet, a rod with hangers) there are no chairs or shelves to put things. We asked for additional chairs, we put children's things and ours on them. The bathroom is also ascetic, one hook and a shelf above the sink. Of the minuses, that's all, otherwise everything is fine - the sea, the beach, the pool and the restaurant at the hotel. The staff is friendly, moderately responsive. There is a bike rental, but a representative of the rental office arrives, no discounts on the deposit for hotel guests are provided (passport or money are required, only the deposit is kept at the reception). Within walking distance there are a couple of exchange offices, 7/11 and several cafes. A monitor lizard lives near the pool. Once a week on Fridays there is a fire show on the beach. WiFi works in the room, at the reception and in the restaurant.

The location of the houses is excellent: in a beautiful picturesque bay with fine white sand and clear water. There are sun loungers, a swimming pool, and beach towels are provided. The mattresses on the sunbeds need to be cleaned. It is very unpleasant to lie on them: everything is covered in dirty spots. Therefore, I lowered the score for cleanliness. The rooms are clean, only the windows are covered with film in the rooms, and this film is somehow dirty. In general, there is transparent glass only in the room at the entrance; in the bedrooms there are no windows: narrow and covered with film. The rooms are very simple and ascetic. The water in the shower was barely warm. Cleaned every day. Shop nearby. Cafe too. Lamai is a 30 minute walk. There is a sidewalk. We liked.

The place has become very popular again after corona, the crowds are back.

Great location and a beautiful bay, but huge security issues. I really don't like writing negative reviews, but I have to. The hotel is located in a beautiful bay. But in the first two hours of our stay, all the cash was stolen from the safe while we were swimming, and there was money for the entire vacation, about $ 1,500 in various currencies. A very strange situation, because the safe was locked with a code and the room was locked. Only cash was stolen. Cards and passports remained untouched. The hotel manager immediately called the police, who took our statements and took fingerprints from the safe. But the investigation did not bring any results. Upon closer examination, I noticed that there are almost no CCTV cameras on the hotel grounds, the hotel grounds themselves are not closed, many strangers pass through the hotel, there is a direct open passage from the public parking lot. Instead of normal door locks, ordinary door handles are installed, which are usually installed on interior doors. Also, the safes are already very outdated, for example, our friends' safe no longer opened with a code, but had to be closed with a key. That is, as far as I understand, it is not difficult for thieves to get into the room and open the safe. So I advise everyone not to use the safe to store valuables under any circumstances. And of course, after this incident, we could not feel safe and the vacation was ruined. From reviews and conversations with the police, I understood that this is not the first case in this hotel. Be careful and have a good vacation everyone.

The location was nice. The beach and restaurant were very well maintained. Unfortunately we had an outdated room. The equipment is a bit old and unfortunately it smelled a bit. However, the outdoor area was very nice and the staff was very friendly. To our surprise, we were welcomed on the day of arrival by a lady who spoke German very well.

Nice green hotel on the seashore👍

I think it is quite well located. It has a kind of private beach and that's very good, the downside is that it's kind of cloudy and there are several rocks on the ground. It has a great pool and various programmed activities such as DJs or fire shows. The room was also very nice, spacious and clean. I also found the staff very helpful and can arrange a transfer to the hotel for you.