Mercure Hotels in Koh Samui

I read many reviews about this resort and studied the Mantra Samui website, but never learned until after I booked (4 nights stay) my room that they had cancelled , during Covid, the regular shuttle that took guests down the hill to Fisherman Villa. I learned this because I called the hotel before my trip to ask some questions and also ask how to reserve a place on their shuttle. The resort does have one auto/driver that will drive you down to the bottom of the hill if it is there, and if it is not picking up someone at the airport. The shuttle delivers you directly to the bottom of the hill, is pretty much is just a local road. Then you can wave down a taxi and negotiate the price. Some fun! The Mantra Sumai should update their website to say the regular shuttle has been cancelled, and replaced by their maybe available one car. Continuing my story... We booked a massage at another hotel that is about 20 minutes away, and gave ourselves one hour to get there. So the night before we reserved to get the ride down to the bottom of the hill for the next day afternoon. When we went to reception, we were informed there was an accident, which was a flat tire, and the tire 'might' be fixed in half an hour and then another 20 minutes to get back to the Mantra. They apparently felt no responsibility to contact us. Just wait for the guests to show up and then tell them. They felt no responsibility to call the driver for any update. They then offered to call a taxi, but that would take about 20 minutes to arrive. Also when you call a taxi there is no opportunity for negotiation. My hour was dwindling. Well 20 is better than maybe 30 + 20 minutes. So they called the taxi. Luckily the Mantra driver showed up after 15 minutes, and the taxi was cancelled. My conclusion, after all the interfaces with reception, is they have a poor sense of responsibility and lacking the ability for logical thinking to provide a good guest experience. There are other examples beyond the above. Our suite room was in good condition, and everything functioning. Well, except the phone did not work, but I did not need that. The suite has a king size bed and a separate built in bed in the back of the living room. OK, so 4 people can stay. But the flaw in the suites is there is only a 2 person love seat to sit on. There is no chair, and no desk. It is no fun to use your laptop when the coffee table level is below your knees. A simple 4 leg table for a desk, and a simple chair would be nice, and not cost very much. They do have an on-site co-work room somewhere, but I did not use it. I think it is an extra cost and I did not have that much work to do anyway. The highlight of the Mantra Samui was the included breakfast. There are many cooked to order choices plus a buffet of juices, fruits, cereals, yogurt, pastries, and several breads you can toast yourself. We tried every item on the breakfast menu and all were nicely done and tasty. Very good coffee and tea made to order i

Away from the hustle of central Chaweng, so is a good spot to be based for quiet times and used as a base to explore the island. Beachfront pool villas are nice, large and great views of the ocean. Private pool is a bonus and well worth the upgrade. Hotel was busy when I stayed and everyone seemed to be happy and enjoying themselves. The pool isn’t the largest but plentiful for the amount of rooms. Don’t forget, there are the villas with private pools, so a fair number of guests will be in their own area. Access to the beach is not directly in front of the hotel, but that’s a good thing otherwise I would be hearing everyone in front of my villa each day. Access is the side of the resort just past the restaurant. Along this stretch of beach has a few other hotel bars and restaurants to eat and drink in and if you head to the furtherest headland point, and head inland, you will come across a handful of bars and restaurants. As many people have said, the hotel is next to a road - but like most hotels in Samui, it’s just the design of the island. You can avoid the main road for your walk to the local area by going along the stretch of beach. And when you are on the island, why wouldn’t you want to walk along the beach?! So don’t listen to those comments about nothing nearby. If you want the hustle of the nightlife, Chaweng central is 15 minutes away. Get on the shuttle or order a taxi for 300thb. It’s a 4 star hotel, trying to get back to some kind of normal after covid and over time, I am sure the owners will reinvest their money to make improvements where some other guests have commented about in other posts but I do think it is dependent on the room type you book and/or are assigned as most of them are fine. Give it a go, it is worth it. I’ve been to many hotels over the years - more than the average Joe - and it’s only recently where I’ve checked in and out of two hotels on the same day in all these years.

Perfect for young crowd. Lot of activities and parties during the day and night. Pool is beautiful and prices are reasonable. Staff is very helpful and always making sure that you’re all set. However I didn’t know that this is a party hotel so this isn’t really for me but I’m sure if you’re looking to have fun all day long, this is for you.

This hotel was absolutely fantastic!! The service and staff were super friendly. We were served at all times of the day and even at one point one of us lost our passport on the day of our departure and in the last hour the hotel staff personally came to the airport to drop off our passport before our flight. Talk about amazing service. Thoroughly impressed!

We stayed here for 6 nights. in January 2023. Staff were friendly, respectful, accommodating & wanted to make our stay wonderful. Special thanks to a lady who ensured our room was really special and cleaned. The room was great and the bed was comfortable. Breakfast was awesome and an old man was there, paying attention to all the guests. The hotel in ideally located right on a road opposite of Chaweng Noi beach that is very quiet and amazing place to suntan and relax. A seven eleven is near by the Hotel just 10 min walk. it is 100 Baht to take into the town center by tuk tuk. We rent a motorbike from the hotel which was brand new and we did not need to pay for a taxi anymore. The hotel restaurant offers a variety of foods & overlooks a nice pool with lovely setting. I would definitely come back here & would recommend it without hesitation. Thank you Chaweng Noi Pool Villa for an amazing holiday.

Choosing the room with a private swimming pool was the best choice. The private pool was surprisingly large and the room was incredibly nice. The beach directly attached to the hotel is rocky and not somewhere you would like to swim, but the nicer beaches can be walked to.

The large hotel has modern and very clean rooms and a very good room service. The TV in my room did not work. The swimming pool is very nice but unfortunately there is no gym available. You can rent a motorbike there for 300 baht per day (quite expensive) but unfortunately the staff there is not easy to reach when you wanna return the bike. You can park the bike at the nearby Central shopping mall which is quite complicated because the parking space is very narrow. All in all I would recommend the hotel!

Recently stayed at this hotel for 1 week, arrived from the Airport with no luggage as Bangkok airways lost it, checked in to the hotel and was met by a lovely member of staff who was waiting for me, she offered me a welcome drink on arrival which was very much appreciated after a long flight. After check in, was shown to my room which was a pool side deluxe room with Double bed and En-suite. Room was very clean, spacious and came with Fresh towels, Toiletries, a Mini fridge stocked with beers, satellite T.V, Aircon and some free drinks/snacks. My stay came with free breakfast every morning, which was very handy and the selection was always really nice. Lots of fresh fruit, cereals, pastries, eggs cooked to the way you wanted along with a choice of tea/coffee and fresh juices. Staff are soo friendly and welcoming, they clean your room everyday and provide fresh sheets and towels as well as toiletries. The Hotel is quite modern and staff had decorated the reception for Chinese New Year with lanterns and fairy lights. The position of the hotel is good, about 10 min drive in a taxi to Fisherman's village, which is full of bars/restaurants and shops. The hotel is also right on the beach, so you have the option to swim in the sea or the pool and look out onto the amazing views. I loved my stay at this hotel and would highly recommend! (Only negative thing I can think of is that the Pool Bar was never open, so it would be good to see this open in the future).

We stayed for 4 nights in a beach front pool villa. Celes resort has two parts to it, an old and a new part. They both have their own driveway entrance. We stayed in the new part and it was blissful. It has a spacious airy feel, with high rooflines, peaceful well maintained gardens. Speakers in the gardens playing faint beach style music has you walk the main pathways. The hotel pool in the new part overlooks bophut beach and also has a bar and lots of deck chairs and umbrellas around the pool. The breakfast has an excellent selection. The best I experienced this holiday. The old and new Celes share the same breakfast area. You can sit at the beach, or inside. Lots of staff available if you need any assistance. Our villa was superb. The king size bed was way bigger than a king size. The biggest bed I have ever experienced in a hotel. The room is very spacious, with a large day bed at the from window which overlooks the villa pool and bophut beach. The bathroom is large, with a bath in front on a full length window which overlooks the beach. You can draw the blinds if you wish for full privacy. The villa also has a number of items in the mini bar, including beer, that are free of charge and replaced each day by housekeeping. The villa pool is massive and perfect temp, there are sections in shade if you want that, or full sun. A very large couch/daybed with lots of cushions and a counter levered roof for some shade. Two seperate deck chairs and an umbrella over it. There are stairs and a lockable gate so that you can access the beach directly from your villa. The beach in front of the villa is lovely, so peaceful and glassy in the mornings. We had one day of rain and wind, but apart from that it was magnificent. You can walk about 10 mins along the beach to fishermans village where lots of top quality restaurants, cafes, shopping, massages can be found. The hotel also has a free shuttle twice a day that can take you to fishermans village or Chaweng if you wish. We dined in the hotel restaurant for lunch one day and the food was excellent. We hired a scooter and parked it at the resort with no issues. I highly recommend this resort, if you’re looking for some peace and quiet, then this place is for you