Woodlawn Villas Resort Reviews

We always stay here. The only pleasant surprise this time was the good hot water pressure in the shower.

Disappointing Experience – Poor Service, Hygiene Issues, and Lack of Accountability We booked two rooms for our group of four via Trip.com more than 48 hours in advance, based on the hotel’s advertised availability. However, upon check-in, the receptionist (sunny) abruptly informed us we had to move rooms during our stay because the hotel was “busy.” and because we booked last minute less than 48 hours (which was untrue and not a valid reason to force room change). We simply did not want to be moved mid-stay and also was not informed prior. When we expressed this, the staff dismissed us rudely, stating we could “take our money and leave.” Their excuse about a “last-minute” booking was factually inaccurate and irrelevant given our confirmed reservation. The forced room change disrupted our plans, with staff knocking early morning to rush us out. The “upgrade” room they offered was actually a downgrade; smaller bedroom, stuffy, and with an unpleasant smell. Additionally, the hot water supply was inconsistent throughout our stay, and the kettle provided had visible stains of presumably mould buildup underneath, which raised serious hygiene concerns. That same night after room move, we found a cockroach on our bed. Next morning, the owner, michelle expressed shock and insisted this "hasn't happened before” which contradicts the staff's reaction when they arrived at night to clean the room, they appeared unbothered and simply said it must have come from the bathroom drain as if this were a common occurrence. Despite reporting the issue promptly, it took an unreasonably long time for staff to respond, and they refused to offer a room change, claiming no rooms were available. They only changed the sheets and mopped the floor, which falls far short of acceptable standards for hygiene and customer care. We did not ask for anything more than a clean room and a sincere apology. Unfortunately, what we received instead was defensiveness, denial, and blame, with the owner accusing me personally of having “an agenda from day one.” which was frankly inappropriate to say the least. The morning after the cockroach incident, the hotel sent a massage voucher as compensation for one of our rooms. We politely declined because we had other plans and because I was snorkeling (while others in our group went diving). It is concerning that a hotel offering scuba diving services seemed unaware of universal standard safety advice against massages within 24 hours of diving. Instead of addressing our concerns professionally, the owner reacted pettily. After accusing me of having “an agenda" for not taking voucher. It was quite clear that it was to keep us quiet from sharing our experience. she threatened to call Trip.com before we posted any review. This unprofessional and defensive behavior confirms the hotel’s lack of accountability. We are sharing our experience not out of spite, but to honestly inform future guests. If you value respectful service, hygiene, and transparent communication, I strongly would recommend looking elsewhere. This hotel’s handling of our stay was far below the warm and welcoming Thai hospitality we expect as a local Thai residents let alone for any foreign nationals visiting Koh Tao for holiday.

Writing My stay at Woodlawn Villas in Koh Tao was overall a good experience. I had booked three rooms through Trip.com, but unfortunately one of the rooms was cancelled by Trip.com, which was a bit disappointing at first. However, Trip.com handled the situation professionally and offered an attractive solution that included a refund for the cancelled room, which I appreciated. Out of the remaining two rooms, we stayed in one villa and one double room. The rooms were comfortable and the property itself has a nice, peaceful atmosphere, which makes it a pleasant place to stay while visiting Koh Tao. However, we experienced a few small issues on the first morning in the villa. There was no hot water in the shower, which was inconvenient. Also, the toaster in the villa was not in perfect working condition. These were minor problems but worth mentioning. Overall, the stay was good and enjoyable despite the small issues. With a few improvements in maintenance, the experience could be even better.

Good location, very friendly service, and good laundry service. The accomodation offers pick up and return services to the center. Only down-side was that the shower occasionally did not have warm water.

Super nice team, friendly super quiet I sleep good night in the middle of the green everywhere. The tea it’s very helpful

Very nice hotel! A little bit too expensive! Service and room service was ok! In general it was a good stay! We appreciate it!

Lovely reception staff.

Very good hotel, clean and cozy.

Good hotel for the price. Large rooms, kind stuff. Only downside is its location - uphill, not paved road. Tough without  scooter

A very pleasant experience at this hotel. You see the staff cleaning the grounds and the rooms and it reminds you of some staff movies like The Remains of the Day.

The room was clean and confortable And its located in a quiet spot No to far from the pier

Gooddd

Big room 🤗

The road to the hotel is a bit bumpy as it's unpaved. We found the location relatively good, as everything is within easy reach by scooter. What bothered us personally was that the key card also cuts off the power to the air conditioning and refrigerator when leaving the room. This meant that when we returned, it was extremely hot and took a while to cool down again. There was a thunderstorm one night, during which the power went out occasionally, but it was always brief and therefore not too dramatic. Otherwise, everything else was fine.