Anantara Koh Yao Yai Resort & Villas

The environment is pretty good, suitable for staying in the hotel all the time, there is nothing to do around.

This hotel's location, ambiance, and amenities are exceptional. However, perhaps targeting Chinese people, the service was indifferent. The Chinese female receptionist in the lobby was expressionless and condescending. The assigned housekeeper was snarky and slow to respond to WeChat requests, offering irrelevant sales pitches. Perhaps it was because I didn't take the 3,000 baht per person dinner and massage he recommended? The pasta I ordered in my room was a small plate of white noodles devoid of seasoning or flavor. It felt deliberate and outrageous! During check-out, the Chinese receptionist called to say the bellboy would collect my luggage at 1:00 PM, and the housekeeper would come to pick me up at 1:30 PM. My luggage was collected on time, but I waited in my room until 1:45 PM, and the housekeeper still hadn't arrived. They didn't respond to my WeChat inquiries, saying, "If you're not available, just let me know," or I could walk to the lobby myself. So, I called customer service, and they finally picked me up on a buggy. When I arrived at the lobby, I saw the housekeeper smiling and helping the Europeans and Americans carry their luggage. The hotel's actions give the distinct impression of targeting Chinese people! I booked a beach villa for four nights, and the guests next door changed three times. For nearly NT$5,000 per night, I received unequal service. I imagine other guests who booked this room type only stayed for one or two nights to experience it. I've stayed at many Anantara hotels in various locations, and the service here was completely unsatisfactory, even infuriating! (Picture 4 shows the pasta they delivered.)

The suite voucher I bought on June 18th cost more than 3,000 yuan for three nights, including two breakfasts, including round-trip adult tickets from Phuket to Koh Chang, only adults are included, and children have to pay 200🐷 separately. There is a car to pick up at Koh Chang Pier. There are rich breakfast varieties, many kidsclub activities, and a buffalo is raised for children to feed and wash. There are not many people, it is very quiet and suitable for lying on the beach to relax. The guests are mainly Europeans and Americans. The service is very good, and there will be service staff to ask if there are any needs in the morning and evening. The ghost crabs on the beach are protected animals and are not allowed to be caught.

The resort has a beautiful environment and a good ecology. All the staff are very considerate and patient in answering questions and solving problems. The food in several restaurants in the resort is also delicious. The sea view changes at different times of the day, and there are many cute ghost crabs on the beach. During our stay, we booked a long-tail boat trip from the hotel. The captain and the guide were very good. The island we were taken to was very quiet and the scenery was extremely beautiful.