Guest User
May 27, 2025
My experience at Santhiya Koh Yao Yai was absolutely wonderful and exceeded all expectations.
1. Tranquil Location & Stunning Views:
The resort is incredibly peaceful, with a breathtaking location surrounded by nature. The scenery is simply amazing — a perfect escape from the noise and crowds.
2. Beautiful & Quiet Rooms:
The room was calm, beautifully designed, and offered stunning views. The private pool made the experience even more enjoyable.
3. Outstanding Staff:
Most of the staff were exceptionally friendly, kind, and went above and beyond to make our stay comfortable. Their warmth really made a difference.
4. Minor Issue with Restaurant Credit:
There was only one issue during my stay — a misunderstanding with a restaurant staff member regarding the use of the resort credit. Unfortunately, the management handled it poorly by calling in the waiter to prove I was wrong. This approach was unprofessional and left a negative impression, which contrasted with the otherwise excellent service.
5. Amazing Restaurant Experience:
The food at the resort was outstanding — delicious, healthy, and with plenty of variety to suit every taste.
6. Fast & Efficient Transportation Within the Resort:
The internal transportation service was impressively responsive. On one occasion, I called for a buggy and they arrived even before I hung up the phone!
7. Highly Recommended:
I strongly recommend this resort to anyone seeking luxury, relaxation, and a unique experience surrounded by nature.
Final Note:
I would only advise the management to train the front desk staff to handle situations more gracefully. One negative moment should not overshadow the hard work and excellence of the rest of the team.