The Lalit Great Eastern Kolkata Reviews

Decent hotel…not too much but not less

They charged extra 1100 rupees plus counter people are rude and not helpful. Their main purpose is get get more money

This lovely hotel has fabulous staff who attend to the minutest details. The rooms are spacious, and the Legacy rooms are beautiful and give you an ultra-luxury feel. The food is fantastic, with an excellent choice of Bengali cuisine besides Indian and Continental options. Good pool and lovely central location

Everything was perfect; except the dinner buffet. We will come to that later.  I quote four memorable experiences.   1. The reception staff was well-trained and professional and any problems such as a billing confusion was resolved effortlessly, and more, the manager suggested me to relax in my room while they sort out the issue; no need to stand at the reception. What a nice gesture!   2. There was some drainage issue in one of the rooms (I had booked several rooms). A call to zero resolved the issue within 10 minutes. The service was ultra-fast for a hotel of this size.   3. They have shown a bold move by placing specially challenged (speech and hearing) individuals at public facing roles such as the butler, the restaurant waiter, etc. They are all well-trained and were able to communicate with my parents, my kid, and us effortlessly. Of course, none of us are trained in sign-language but somehow they managed it extremely well; hence this was a unique and amazing experience. 4. While we were checking in, there was some confusion with some of our guests who hadn't arrived yet. So, we decided to drop the bags and come back later for checkin. When the manager noticed that my elderly parents were in the car outside, they sent a couple of bottles of water to the car. Costs nothing but left a lasting impression!  The dinner buffet was fine in general but the management could work on the menu and taste better, given the spotless nature of all of their other amenities and services. The breakfast buffet, however, had amazing taste. Moreover, in any other city, I would not have this complain but in Kolkata, the locals are typically foodies and the cheapest to the most expensive places in the city cannot compromise on taste. I would like to give the hotel a benefit of the doubt- I stayed during a (better: the) major North Indian festival. That might explain the main cooks on leave and backup options turned on, who tried their best but did not quite get it right.

Everything was great all staff was very helpful Room was very clean Vibes is so good spending there was good memories even 2 nights for short trip

Good hotel in Kolkata City center! Nearby the New Market Kolkata, love their breakfast!

Very comfortable hotel with great service and a huge breakfast buffet

Good experience, perfevt noght spot

Overall a positive stay except a few things to improve such as leaking shower

Good location with excellent breakfast

The hotel is need of a major renovation. The bedding was quite run down.

Very happy with this hotel, thanks!

At first we were given a room where there was a large puddle of water on the side of the bed. Then we were given a different room type after that. The air conditioning did not function well and the rooms themselves were rather dated and not well appointed. Would not say that it is worthwhile to stay in higher category rooms in this hotel.

Great stay Better comfort