The Samilton

It's difficult for me to give a fair assessment of the hotel. On the one hand, the staff tried to maintain a professional standard of guest service and were polite. On the other hand, the condition of the hotel and the room where I checked in on my fourth attempt was extremely unsatisfactory. The sofa upholstery was covered in numerous cigarette ash burns, as were the desk and coffee table. The sanitary condition of the room and bathroom was unsatisfactory. The shower head was a third covered in rust, and while showering and washing my hands in the sink, the water would suddenly stop flowing, which was disappointing. I stayed for two nights from January 2-4, 2026. On Friday night and Saturday night, I could hear loud conversations and drunken brawls in neighboring rooms every night due to the lack of soundproofing in the walls. The hotel and room interiors, including the elevator, look very tired and require urgent repairs. The only thing I liked were the two elderly hotel staff: one polite *** at reception and the other, a doorman. He's rude to talk to, but inside, he seems decent and conscientious about his job. I tried to eat at the hotel restaurant a couple of times, but decided against it because of the rude staff. Despite the surprisingly difficult daily life of Indians, I really love India. Sorry for the honest review.

Very friendly staff and good location. Although 3 stars is a bit high. It is rather 2,5 stars. Breakfast was a good start of the day, continental and Indian. Room was small and old, ac noisy. But who cares; you don’t go to Kolkata to stay in your room. On the roof was a terrace where you can eat and drink. All in all great stay. Will definitely come back next time

Comfortable stay with excellent service, experienced and courteous staff, and good food.

Everything from the welcoming staff to the clean, comfortable atmosphere made for a great stay. Will happily return again. Farheen

Awesome stay with shamil ton! …. Fooding was also great …. Special care and hospitality by Farheen and Rupa!.

Very good service & staff behaviour is good in the reception Ms farheen behaviour was very good I will surely recommend my friends.

I had a very disappointing experience at The Samilton Hotel, Kolkata, regarding billing transparency. Despite repeated requests, I was not provided with a proper invoice for the services availed. The hotel charges GST and collects payment using temporary slips but does not issue an authorized GST invoice. This is highly concerning and reflects a serious lack of transparency in their billing practices. Not providing proper GST invoices after collecting tax from customers raises questions about compliance with tax regulations. As a customer, this is unacceptable, especially when valid documentation is required. I strongly urge the management to address this issue immediately and ensure that proper GST invoices are issued to all guests. I hope the hotel takes this feedback seriously and improves its processes.

Stayed 9 nights there in February 2026. The 3* hotel is good value for money and provided very comfortable beds in large rooms with fans and air conditioning. The bathrooms are typically Indian but fully functional. The breakfast provided in Pepper Chino restaurant is superb, with a wide range of options including tea/coffee/juice, fruit, toast, Indian dishes and omelettes, and the Cloud Tavern on the top floor is an ideal place to have an evening meal and a beer or wine. In addition, we found the staff are all extremely helpful. The acid test is would I stay there again? Absolutely I would, without any hesitation!

room and bathroom were clean and nice, but room had smoking smell although i asked for nonsmoking room but thy have all room smoking