When we arrived, you have to carry your own luggage. The staff is not really friendly, especially when i ask for the iron and the iron board is not enough, i have to iron the clothes on the bed. The room also not clean, the toilet door is dirty. We had our dinner at souq garden and ordered lamb shank, but the lamb shank is slimy. Luckily the staff there change the food with the new one, and my husband gave it to the security guard, hopefully it is nice to eat. We don't the food want but they insist to change.
But the hotel is nice decorated and smell. The breakfast also all good, but the chef put wrong label for the food, pineapple cake but they label with bread pudding and vanilla sauce. Overall is fine if you are not cerewet, but on my opinion me they have to improve so many aspects. Idk, thats why the hotel entitled 3 star.