The Seraya Hotel Reviews

Name: The Seraya Hotel
Address: Lot 36 & 38, Jalan Pantai, Kota Kinabalu, Sabah, 88000, Malaysia, Lot 36 & 38, Jalan Pantai, Overseas, Malaysia
Rating: 4.3

The Seraya Hotel

Lot 36 & 38, Jalan Pantai, Kota Kinabalu, Sabah, 88000, MalaysiaView Hotel Details

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Rooms and Guests

The Seraya Hotel Guest Reviews

4.3/5

Very Good

113 review

Verified reviews

Location4.5

Amenities4.1

Service4.3

Cleanliness4.1

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All reviews(113)

Positive reviews(107)

Reviews with photos/video(28)

Great location(39)

Great service(22)

Awesome stay(15)

Small room size(8)

Convenient for shopping(7)

Negative reviews(6)

SSLinethegreat

Superior Queen Room

Stayed in Oct 2024

Couples

9 review

3.5/5

Posted on Oct 23, 2024

Tiny Room , dust everywhere, bedsheets many dirt, woke up with sinus infections.

Guest User

Superior King Room

Stayed in Sep 2024

Business travellers

31 review

5.0/5

Outstanding

Posted on Oct 3, 2024

Nice location in city center and nearby restaurant. Room condition good and suit for business travelers. Will come back again

Guest User

Superior King Room

Stayed in Sep 2024

Couples

8 review

4.5/5

Great

Posted on Sep 10, 2024

Room is small and cozy. Bathroom is very small without separate shower cabin. When you take a shower the floor in the bathroom is completely wet. Shower pressure was good, water was hot. Hotel has an elevator. Location is close to shopping malls, Jesselton ferry terminal is 10 minutes away on foot.

Elberth Thien

Deluxe Queen Room

Stayed in Sep 2024

Couples

2 review

5.0/5

Outstanding

Posted on Sep 25, 2024

Staff was friendly helpful..good location..very recommended this place

xflee28

Deluxe King Room

Stayed in Jul 2024

Business travellers

9 review

5.0/5

Outstanding

Posted on Aug 13, 2024

Hotel location is good, near to Little Italy Restaurant with walking distance

Dave Chin LT

Superior Queen Room

Stayed in Jul 2024

Couples

1 review

4.7/5

Amazing

Posted on Jul 30, 2024

Location nearby gaya street. Room is small but tidy and clean.

Lai Jenniferlai

Superior Queen Room

Stayed in Nov 2024

Solo travellers

3 review

3.0/5

Posted on Nov 24, 2024

The hygiene of the toilet was worse, such as stain on toilet, stain/snot/dirt on toilet wall. The room was so small that i can barely open my suitcase. Please do not book this hotel if you would stay for more than 1 night. If you have higher budget, find a better and more comfortable hotel.

My Omar

Deluxe King Room

Stayed in May 2024

Business travellers

6 review

4.0/5

Very Good

Posted on May 7, 2024

Very convenient, only a few minutes walking distance away from suria shopping mall and about 15 minute to the todak food court. The hotel is in a great location, close to amenities and restaurant Room is clean. Didn't like open bathroom concept.

Response from Property: Thank you for sharing your experience and excellent rating with us. We are very happy to read that you have enjoyed your stay with us, thank you very much for giving us full rating. We are delighted to hear that you enjoy your time at The Seraya and look forward to your return. I will be sure to share your review here with the rest of the crew. Looking forward to hear from you soon. Kind Regards, The Seraya Team :)

Ecx

Deluxe Queen Room

Stayed in Jun 2024

Family

1 review

5.0/5

Outstanding

Posted on Jul 21, 2024

Is great experience with my baby staff is very friendly and nice

Response from Property: Thank you for sharing your experience and excellent rating with us. We were sorry for inconvenience moment during your stay. I will be sure to share your review here with the rest of the crew. Looking forward to hear from you soon. Kind Regards, The Seraya Team :)

CCY Travel

Superior Twin Room

Stayed in Oct 2024

Travel with friends

2 review

2.7/5

Posted on Oct 25, 2024

The service crew are friendly and welcoming. Unfortunately, the hotel roon cleanliness is awful, there are mold in the toilet, and floor with stain and i can tell is never been mopped for many weeks. And rusty exterior.

MichioMichie

Superior Queen Room

Stayed in Oct 2024

Solo travellers

11 review

4.2/5

Very Good

Posted on Oct 15, 2024

A bit small for queen room. no extra space to walk. Consider ok for a solo traveller, not for couple. Good service.

Anonymous User

Superior Queen Room

Stayed in Mar 2024

Business travellers

1 review

3.7/5

Posted on Mar 14, 2024

For makeup the room, since staff has been texted for any makeingup, BUT when entered the room, there is nothing had been done, this made me quite disappointed. For sound proof part, for those who are light sleep may not suitable. The location is quite nice, walking distance to nearest shopping mall and variety of restaurants nearby.

Response from Property: Thank you for your review, we greatly appreciate the time you have take to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel. Our mission is to provide excellent guest experiences, so we are sorry to have let you down.

Dani_19

Superior Queen Room

Stayed in Aug 2024

Couples

15 review

4.2/5

Very Good

Posted on Aug 11, 2024

We enjoyed our stay there. The room was alright. The hotel is in a convenient location, a short walk from many restaurants and cafes.

Albnh

Deluxe Queen Room

Stayed in Jan 2024

Couples

2 review

5.0/5

Outstanding

Posted on Jan 21, 2024

Lovely staff and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient.