Daniel Russell
August 7, 2023
The view from the hotel is ruined by the building site next door but it is reasonably priced for the area. Service was one of the poorest I’ve had in Malaysia apart from Gulam (Matt) who was a massive help for us to get to places we wanted to see. The staff at the upstairs pool didn’t want to be there and weren’t interested in serving, a smile is free and short snappy sentences don’t help in this industry- maybe some retraining is needed if this place wants to compete with the nearby luxury hotels. The express laundry service was difficult to arrange and I felt like I was putting a burden on them even though that’s their job.
The breakfast was okay without being outstanding - again, the people making the breakfast looked like they were there because they needed to be.
Without Gulam (Matt), this review would look a lot worse. This guy should be in charge of customer service lessons for this hotel.
The room was clean and big but the view started straight into a brick wall of a loading bay.
There aren’t maybe pictures as there wasn’t much worthy of taking one.