We had previously booked this hotel for a 2020 visit before Covid ruined those plans, so we were looking forward to our eagerly awaited holiday in Thailand. We had decided to travel during the Songkran (Thai new year) festivities, which were unbelievable. So much fun! Our 13 year old daughter (can I say daughter nowadays!!!) had the best time of her life shooting water everywhere. The Thai people, always smiling, are simply amazing. Now, ok, this is a hotel review. We had booked a pool access room by the fantasy pool (the one with the slides). Simply, unless you like people clambering over YOUR small terrace, taking photos while stood on YOUR terrace, jumping in the pool from YOUR terrace, trying to get to their room next door across YOUR terrace, don’t waste your money. It was disgusting, utterly intrusive and bloody ignorant. There are no barriers (and there should be) between the rooms/terraces to prevent this. A joke! We had two sun loungers on the terrace (which people climbed over too) but they were in the shade all the time. Rooms 127 to 131 get no sun at this time of year, so again if you’re a sun worshipper don’t waste your money. The wifi is abysmal. It says somewhere in the room, don’t wait to get home to complain about something, ask the staff! We complained about the wifi almost every day until we gave up. They advertise (incorrectly) that there’s wifi available in all areas. A total lie! The only place you were guaranteed wifi was in the reception area. Or the Green Pepper restaurant across the road!!! I had to pay for 5G everyday to do some work for my business back home!!! And then I get charged for having my room an extra hour on checkout! So much for customer service. A recent reviewer said the breakfast was amazing. No, adequate is the word you’re looking for. It didn’t matter what time you visited, it was packed out, nowhere to sit, no cutlery, no plates, no cups, no food. Everyday we had to ask staff for this, that and the other to be replenished. There was just not enough staff. Apart from 5 behind reception!! On a plus, the room itself was fairly nice with a comfy bed. It could do with more drawer space and more hangers in the wardrobe. Oh and the plug didn’t work in the bathroom sink. On a plus plus, the bar staff at the fantasy pool bar were awesome. A special massive thank you to Soe who was brilliant. One final note, please Ananta Burin Manager/owner, please don’t reply to this review patronising me. This review is a true and honest review. There needs to be changes at this hotel before we ever return. Sorry Soe.
Excellent
132 Reviews