Guest User
May 24, 2024
We were informed we could checkin at 2pm, at 3.10pm our room was still not ready. Manager didn’t show us to the room but staff member, it was only after the delayed checkin did the manager make the effort. We were shown to our room but little information provided about lights, mini bar etc…from the manager which was disappointing. Asked for room to be serviced after day one at 10am and came back at 1pm and was still being cleaned. Why ask for a time to service the room, if it’s not going to be serviced at that time…confused if it took 3 hours to clean. Hot tub was great but on a night the chimney/vent would make a right noise which was not pleasant for guest enjoying the view and trying to relax in the tub. Overall, again disappointing hot tub experience but the view was great, as long as you can put up with the noise. Breakfast service was fabulous and good food from the young girl and gentleman in the morning, overall attention to detail at checkin and delayed checkin was not five stars. When paying over £200 per night, better standard of checkin and overall service could be much better. We would have eaten here but due to the poor arrival we decided to eat at other restaurants instead. I wouldn’t stay here again, just not up to a 5 star standard, which I expect when traveling around Europe. If you inform guest they can checkin at 2pm ensure they can, also give guest the full room information ie..how did the lights work, is the mini bar included in the room cost etc.. Overall great but not fabulous!