Hyatt Place Krakow Reviews

Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay. We are glad you found the hotel itself beautiful.We sincerely apologize that the family room felt too small for your family of four, and we regret any inconvenience caused by our location and the distance to public transport links and nearby restaurants. We understand that this made your stay less convenient than expected.We appreciate your comments as they help us to improve our guest experience. We hope to have the opportunity to welcome you back in the future under better circumstances.Kind regards,Alina Syniavina Guest Experience Specialist

Response from Property: Dear GuestThank you for your positive review. It was a pleasure for us to welcome you to our hotel and we hope to see you soon again.kind regardsAnna MidaGeneral Manager

Response from Property: Dear SirThank you for your review.It was a pleasure for us to welcome you to our hotel and we hope to see you soon again.kind regardsAnna MidaGeneral Manager

Response from Property: Dear GuestThank you for sharing your kind words about your recent stay with us. We’re delighted to hear that you enjoyed our convenient location near the park, easy access to public transport, and the nearby amenities. It’s wonderful to know that you appreciated the room’s interior design and cleanliness of the bathroom — our team works hard to ensure every detail meets our guests’ expectations.We truly hope to welcome you back soon for another comfortable and enjoyable stay.kind regardsAnna MidaGeneral Manager

Response from Property: Dear Mr. Lew,Thank you for your valuable feedback regarding your recent stay.We appreciate you highlighting the convenient walking distance to the Old Town and providing information about our parking fees. Your comments help future guests plan their visit.We hope to have the opportunity to welcome you back to the hotel soon.Best regards,Alina SyniavinaGuest Experience Specialist

Response from Property: Dear Guest,Thank you for sharing your detailed feedback about your stay at our hotel during the Christmas and New Year holidays.We appreciate that you highlighted the excellent quality of your stay during the quieter periods, while also highlighting the differences that occurred during the peak holiday season. We are sorry that you experienced issues with room cleanliness, supply replenishment, and overall service during this time. Such situations should not occur, and any feedback regarding the quality of cleaning and service consistency is greatly appreciated.We also note the communication issues regarding water bottles and the repeated malfunctions in the bathroom lighting. These details impact the comfort of your stay, and we understand the importance of ensuring a consistent standard regardless of the season.Thank you again for your honest suggestions and for sharing your experiences. Your feedback allows us to continually improve our services, even during the most challenging times of the year.kind regardsAnna MidaGeneral Manager

Response from Property: Dear Guest,Thank you for sharing your feedback. We're pleased that you found our hotel to be an attractive value for money.We also appreciate your comments regarding the location and ease of access to the city center. Your feedback helps us better tailor our offerings to meet our guests' expectations.kind regardsAnna MidaGeneral Manager

Response from Property: Dear GuestThank you so much for your wonderful comment!We couldn’t agree more—Krakow truly is a unique city, full of charm, rich history, and vibrant culture. We're delighted that you appreciated its blend of modernity and tradition, along with the beautiful scenery and delicious food.We hope your stay here was memorable, and we’d love to welcome you back anytime!kind regardsAnna MidaGeneral Manager

Response from Property: Dear GuestThank you for your positive review.We are happy to read that hotel met your exceptations.Thank you for choosing our hotel and we are waiting here for you during your next trip to Krakow.Kind regardsAnna MidaGeneral Manager

Response from Property: Dear Guest,Thank you very much for sharing your feedback and for recommending our hotel. We are delighted to know that you enjoyed our spacious rooms, clean facilities, and welcoming lobby.We appreciate your comments regarding the parking fees and location. While the hotel is situated slightly outside the city center to offer a quieter and more relaxing atmosphere, we understand that parking costs can be inconvenient, and we will continue to review this aspect to enhance our guests’ overall experience.We truly hope to welcome you back on your next visit.Warm regards, Mirela Reservation Agent

Response from Property: Dear GuestThank you so much for your kind words and for choosing us as your go-to hotel in Krakow! We are thrilled to hear that you enjoy our central location, comfortable rooms, and top-notch service. It's always a pleasure to welcome families, couples, and business travelers alike. Your recommendation means the world to us, and we look forward to welcoming you back on your next visit!kind regardsAnna MidaGeneral Manager

Response from Property: Dear Guest,Thank you very much for your kind words! We are delighted to hear that you enjoyed your stay and found our hotel to be a perfect base for experiencing the rich culture of Krakow.It was a pleasure having you with us, and we hope to welcome you back again soon!Best regards,Alina SyniavinaGuest Experience Specialist

Response from Property: Dear GuestThank you for taking the time to share your experience with us. We’re glad to hear that you were satisfied with the service during your stay.However, we sincerely apologize for the noise from the heater that affected your sleep. We understand how important a quiet and comfortable environment is for our guests, and we will look into this issue immediately to ensure it doesn’t happen again.We hope to have the opportunity to welcome you back and provide you with a more restful experience next time.with regardsAnna MidaGeneral Manager

Response from Property: Dear GuestThank you for your positive review. We are happy to read that hotel met your exceptations and we hope to see you soon again.kind regardsAnna MidaGeneral Manager