It's a long story, but it's worth reading. We booked a room well in advance. As our flight would arrive in the morning, around 9 am, I made an inquiry about the possibility of “early ckeckin”. The answer was a dry denial, simply saying it wasn't possible. I found the answer a little strange, as I had asked the same question to a hotel of the same level in Kathmandu (where we started our trip), and the answer, although possibly negative, mentioned that it would depend on whether there was a free room on the intended day. But so far everything is perfect, these are the rules and when we book we already know the times. We arrived in Yogyakarta after 16 hours of flights/stopovers, coming from Nepal. Tired, sweaty, dying for a shower. Between customs procedures, distance from the airport, traffic, we ended up arriving at the hotel at 12:30 pm. Detail: 2 days before I simulated a reservation and there were rooms available. Then the horror show began. The hotel looks like an adapted house. It is even, externally, very beautiful. There is no concierge, and the entrance is LOCKED! Luckily our taxi driver started calling, in the back, until a guy appeared. We identified ourselves, handed over our passports and he disappeared into the house, with our luggage, locking the front door again. We stayed there, on the balcony, alone. Infernal heat. Tiredness. Urgent desire to use a bathroom. I knocked on the door insistently until the boy returned. I asked if I could use a bathroom, even if it was in the room that was theoretically being prepared for us. He didn't know how to answer, he seemed to go ask someone, went back inside and locked the door. I became desperate. I started walking down the street looking for a bar where I could get a drink of water and use a bathroom. Anything. We were left there on the balcony, without an invitation to wait in a small room at the entrance, without even being offered a glass of water. When the guy came back and said it was not possible to allow us to use a bathroom, my blood stopped. This whole saga lasted ONE HOUR. I entered the hotel, asked for my bags, my passports. I went online and booked the first hotel that appeared. I called a taxi, and just at that moment a woman (she looked like the manager) appeared saying that the room was almost ready. When he saw me leaving, he didn't even have the decency to apologize. I have NEVER, in my entire life, been treated with such disrespect. And I was coming from a trek in Nepal, staying in accommodation with no bathroom or shower, in the mountains. It's not a question of luxury, comfort. It's a matter of empathy and respect. I can't review the rooms as I haven't seen them. But I can give you my advice: avoid this hotel. Nobody deserves to be treated like this.
Original TextTranslation provided by Google
