Guest User
August 28, 2024
The hotel "The Castle" in Albania was by far the worst accommodation experience I've ever had. First, there was no running water for several days, neither for showering nor washing hands. This is unacceptable and a complete no-go, especially in the hot temperatures. A breakfast buffet, as advertised in the booking, simply didn't exist. The icing on the cake, however, was the behavior of the hotel owners. When we returned to the hotel late one day, we were yelled at, asking why we were so late. But that wasn't enough: The hotel owner even threatened to lock the hotel doors so we wouldn't be able to get back in. She was also so aggressive that she almost physically attacked me. Only her son was able to restrain her. Such behavior is unimaginable! When we asked for a discount upon checkout due to the many inconveniences, we were yelled at again. The owner was so aggressive that it was almost frightening. I've never experienced anything like this in a hotel before! Despite all this terrible experience, we were shown no consideration whatsoever. Neither was the price reduced nor did we receive a proper apology. Our request for an extra blanket and chairs for the balcony was simply ignored; they never arrived. I strongly advise against booking this hotel. It was an absolute disaster, and I will never set foot in "The Castle" again. The waiters there were very friendly and helpful.
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