A disappointing experience from start to finish, with management that can only be described as abysmal, and that's being generous. It started with an interminable check-in, with wait times that are simply unacceptable for a hotel of this caliber. The common areas are in an embarrassing state: the lobby is dirty, with sofas and carpets left uncared for, and none of the staff bothers to say anything to guests who prop their feet up as if they were at home. But the real disaster is the elevators: out of 4, only 2 were working, a constant breakdown that the staff seemed to completely ignore. We waited for tens of minutes, with no information or even an apology from the staff about the inconvenience. This problem severely impacted our ability to reach our room, organize external activities (even booking a taxi became a gamble), and access the rooftop pool, which is advertised as the hotel's main highlight but is managed scandalously: the elevator landing opens directly onto the terrace door, turning access into a constant bottleneck in an already overcrowded space with no control over the number of people allowed in. And as if that weren't enough, the carpet at that spot was soaking wet and foul-smelling, an obvious problem that had probably been ignored for who knows how long. The check-out was the perfect finale, mirroring the chaos of check-in, with the "room inspection, or forfeit the deposit requested at check-in," and a 10-15 minute wait, demonstrating that guest flow is simply not managed here. This hotel sells itself on paper as a high-profile establishment, but with its dirtiness, nonexistent maintenance, and staff who are absent during critical moments, it is frankly to be avoided.
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