Santa Grand Classic Kuala Lumpur, Chinatown

Service Quality: Staff are frequently praised for being polite, helpful, and professional. Despite a few negative reviews, many guests find the service satisfactory and appreciate the friendly atmosphere created by the staff.(based on 55 reviews)

Good location near to pasar seni station . Hotel condition was good, had basic amenities like towel , shampoo and toothbrush. Bed not the cleanest out there but still acceptable for a short stay and this price . Would come again if visiting KL

Our arrival at the hotel was delayed due to navigational challenges. The hotel's distinctive red and white brick facade was immediately noticeable. Upon check-in, we were assigned a room on the first level, and we were surprised to find the door already ajar. Unable to change of room due to the hotel were fully house, We proceeded inside, unsure whether it is the standard of the hotel's cleaning procedures. The room itself was comfortably, however, we experienced difficulty adjusting the air conditioning, as a colder temperature on a hot day would be preferable. Furthermore, the placement of the available hanging space for clothing during bathing, directly above the towel bowl (as depicted in the provided image), was less than ideal. The two "X" markings which looks like hangers above the rack appeared inaccessible, possibly a design element. We observed the presence of individuals experiencing homelessness near one section of the hotel. Despite the presence of a security guard, we opted to avoid entering the hotel from that direction, choosing instead to approach directly from the market upon our return. The hotel is conveniently located near numerous dining establishments and convenience stores. The hotel provides only two complimentary bottles of mineral water per day. Overall, our stay were ok.