Absolutely appalling experience. I would strongly advise anyone, particularly visitors from the UK, to think twice before booking with Maple Homes at M Vertica.
From the moment we arrived, the communication was extremely poor. Information provided to us was inconsistent, and we were repeatedly told things that simply weren’t true. The check-in process was disorganised and unnecessarily difficult, setting the tone for what turned out to be a very disappointing stay.
The biggest issue was the complete lack of cleanliness. This was nowhere near the standard you would reasonably expect from accommodation being offered to paying guests. We encountered:
* Dirty towels
* A kitchen that had clearly not been properly cleaned
* Cockroaches
* A toilet with remnants left behind by the previous occupant
* A sink covered in marks and stains
* General dirt and grime throughout the property
It genuinely felt as though the apartment had not been properly cleaned or inspected between guests.
Then came the issue of the deposit. A deposit was taken from us, but when it came to returning it, Maple Homes appeared determined to find reasons to withhold it. One of the excuses involved some chocolate on a bedsheet. The approach felt petty, unreasonable and completely disproportionate, particularly given the state in which we had been given the apartment.
What makes this even more frustrating is the attitude and behaviour of Maple Homes throughout the process. Rather than acknowledging the very obvious shortcomings in cleanliness and service, the focus seemed to be on finding fault with the guest and avoiding responsibility.
Maple Homes should be embarrassed by the way they treat customers. The poor communication, misleading information, inadequate check-in, unacceptable cleanliness and handling of the deposit made this an extremely unpleasant experience.
I travelled from the UK and would not stay here again. Based on our experience, I would be very cautious about recommending this accommodation to UK or other English-speaking visitors. If you are looking for clean accommodation, professional communication and fair treatment as a guest, I would look elsewhere.
