Eaton Residences By Sutera at KLCC

1. Inefficient lift traffic management – Despite having multiple lifts available, the waiting time was consistently long, especially during peak hours. 2. Unpleasant odour in the master bedroom bathroom – The toilet in the master bedroom had a noticeable unpleasant smell throughout our stay. 3. Air-conditioning remote control not functioning – The air-conditioning remote in the living hall was not working, making it difficult to adjust the temperature. As a result, the area became uncomfortably cold. 4. Towels require replacement – Some of the towels provided appeared worn out, with visible stains that could not be removed. It may be time to replace them to maintain the overall quality and guest experience. 5. No water dispenser provided – A water dispenser is considered a basic amenity for a house or apartment stay. Its absence was inconvenient, especially for guests requiring easy access to drinking water. 6. Basic amenities its good especially the induction cooker, oven, fridge and microwave. Its helps for big family (7 of us) 7. Swimming pool was great at night no doubt many people around. 8. Overall we are happy cos its a nice staycation/vacation home for city centre. Thank you.

The room were very nice as expected and the toilet also good. We stayed 5 nights. Lobby has a coffee machine.

The place is okay. We love to stay there. The down part is the lobby receptionist for the residence. The guy is very rude. Beware that you are not suppose to sit at the lobby near the lift when u see the chairs there. They were chase you out. 😂 The chair / sofa is for show only, no one are allowed to sit there.

Strategis, bersih, nyaman, akses mudah. Thanks for great experience!

I had a wonderful stay at Eaton Residences in Kuala Lumpur. The view is absolutely stunning — you can clearly see the Petronas Twin Towers, and the night view is especially beautiful. The swimming pool is also a great highlight, perfect for relaxing while enjoying the city skyline. The room is spacious, very clean, and well-organized, making it a really comfortable place to stay. I also loved that there is a kitchen included, so you can easily cook your own meals, which is very convenient. The location is excellent and very central, making it easy to get around and visit popular attractions. Overall, I truly enjoyed my stay here and would highly recommend it to anyone visiting KL. Definitely worth staying!

I had a very disappointing experience during my stay. I was traveling with my pregnant wife and had specifically requested a higher floor in advance. Upon arrival, we were informed that we had been assigned a room on the 31st floor. We collected the keys from the mailbox and went all the way up with our luggage. However, just as we were about to enter the room, the management suddenly changed the room access and asked us to return the keys and collect new ones for a room on the 13th floor. This was extremely inconvenient and stressful, especially considering my wife’s condition and the fact that we had just completed a long 5-hour journey. I called and requested them not to make this change, explaining our situation and that it was also our anniversary trip. Unfortunately, they completely ignored our request and showed no empathy or professionalism. What made it worse is that the room we were initially given was reassigned to another couple who arrived later, which felt unfair and poorly managed. There was no proper explanation provided. Additionally, there was no room cleaning service during our 3 night stay, which is unacceptable considering the price paid. Overall, the experience did not justify the cost at all, you are essentially paying a premium just for the view. Very disappointing service and lack of basic hospitality.

This is a fantastic hotel. Our rooms were very comfortable. The hotel is convenient and near ti train station. I only wish we could have stayed longer than just one night. Clean and comfy hotel, We had a wonderful stay in Eaton Residence. Very clean and lots of space. Very kind staff and great value for money.

the accomodation was great! it was in a great location near the petronas tower. we even can see it in one of our room.. their convenience store doesn’t have a lot of stock to buy some food and the big convenience store is a 15mins walk. but all in all it was great