The rooms were generally clean, but some rooms had a strong, pungent smell of urine when I first checked in. I'm not sure if it was from the cleaning staff or something else.
Most importantly, travelers from mainland China don't use apps like WhatsApp, and these apps aren't compatible in China. The business should have several commonly used apps available in China to address customer needs promptly.
I stayed for about 5 or 6 days. I contacted the hotel's customer service through the platform, but no one replied. Only the automated system responded to my order. Email replies were faster, but still inconvenient.
The power strips in the hotel rooms are quite far apart. Ideally, each room should have a good quality power strip.
Also, this isn't a hotel, it's an apartment. The landlord rents the rooms to guests, so the front desk doesn't handle any issues. The front desk only checks bookings and passport information during check-in and issues room keys. All room-related questions need to be directed to the landlord. Therefore, they should definitely have a customer service app that's usable by Chinese people.
Original TextTranslation provided by Google
