Four Seasons Hotel Kuala Lumpur

Facilities: A classic, well-established hotel with complete infrastructure. Hygiene: The room had a slight musty smell. Environment: Breakfast, pool, and public areas were all great. Service: The front desk staff were very professional and excellent. Initially, I kept entering the wrong PIN several times when trying to pay the deposit by card, but the staff remained kind and patient. Later, I paid with Malaysian cash. The next day, I asked the same staff member if I could re-charge the deposit to my card and get the cash back for convenience during our trip. The staff member immediately said "no problem" and processed it efficiently. This kind of thoughtful and professional service made us feel truly impressed.

Four Seasons Kuala Lumpur really brings a resort-like vibe to a city hotel. It's located right in the heart of KLCC, yet it's surprisingly quiet and comfortable. The service is attentive without being overbearing, and the room quality is excellent. It's definitely a city resort hotel that makes you want to just stay in and savor the experience.

Absolutely terrible. For a hotel of this supposed standard, they can't even tell the front from the back of a duvet, and inside it was all yellow and smelled awful. It's definitely not worth the price. Even 200-300 RMB hotels in China are better than this. It's so bad, and the hotel did absolutely nothing about it. Truly disgusting.

Room 1317. Just checked in and saw stains and hair on the bed. I was too tired after a long flight and an hour-long ride from the airport to the hotel, so I couldn't be bothered to complain (especially since the front desk attitude was quite unhelpful. When I checked in, I specifically asked for Chinese service, and the girl with glasses who spoke Chinese just symbolically led me to the front desk and had an English-speaking staff member assist me instead). The room's cleanliness, facilities, and breakfast all fell short of Four Seasons standards and expectations. The bathroom also had a foul smell. The only upside is its convenient location to KLCC, which is right downstairs, and it's just a 5-minute walk to the Petronas Towers. Other than that, there's nothing remarkable. The room booked through Trip.com also had a poor view. Upon checkout, I was overcharged for breakfast and taxes.

My friend recommended this place, and I'd definitely choose it again next time. Facilities: The pool is huge and the facilities are excellent. Cleanliness: The room was spotless. Ambiance: The hotel environment is lovely. Service: The staff were very attentive and thoughtful.

It's quite close to the Twin Towers, and the amenities here are really comprehensive and quite good. The breakfast is excellent with a wide variety of choices; I tried the special Laksa, and all the pastries were delicious.

The environment was great and added a lot to the comfort of our trip. The breakfast was also very rich and varied.

The hotel was great, and the breakfast was decent too. Especially, the room was spacious and bright, making for a very comfortable stay.