ibis Styles Kuala Lumpur Bukit Bintang

It was a generally clean hotel! However, there was a slight odor around the water facilities. But overall, the staff were friendly and it was a lovely hotel!

The location is superb, right on Alor Street. The price was a bit high for a Saturday night, but it was worth it for the convenience of sightseeing. I'd love to stay here again.

Clean hotel, friendly service, strategic location, and easy to find food.

Very disappointed with my stay. The staff lacked smiles and warmth, which created a bad first impression. Furthermore, accessing the hotel in the evenings was difficult due to the night market set up right outside. Taxis often couldn't drop you off directly at the entrance, which was very inconvenient, especially with luggage.

The room was quite comfortable and a good size. Downstairs is Jalan Alor, so it's super convenient for food, with all sorts of snacks and fruits available.

The hotel's location is excellent, very close to Bukit Bintang station and right in the middle of Jalan Alor, which is a really lively street. The staff are friendly, and the room was clean and tidy. However, it can get a bit noisy at night because of how bustling the street below is; it usually doesn't quiet down until after 1 AM. They don't provide bottled water, but there's a water dispenser. I also had to ask the front desk for a hairdryer, and I'm not sure if that's the case for all rooms. Overall, it's a very good place, and I slept comfortably.

On the first day of my stay, the foreign girl at the front desk, who was wearing a headscarf, had a great attitude. The Black doorman was also very friendly, always smiling. Both were excellent. However, on the second day, there was a Chinese-speaking person, presumably a Chinese individual, whose attitude was absolutely terrible. Although they kept saying 'sorry' and such, even though there were rooms available and my reservation was confirmed, they insisted I check out and then check back in, making me wait in the lobby for two hours for no reason. Meanwhile, they were fawning over the European and American foreigners. I noticed they were particularly impatient when Chinese guests were checking in and even asked me to show an email, even though on the previous day, only my passport and reservation number were needed. Their processing speed was incredibly slow. I've seen multiple reviews mention this person's attitude, so why does the hotel still employ such a staff member? The hotel's location is actually quite good, and the rooms are spacious. My stay was otherwise decent.