Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman South

Good places easygoing to every way, nice hotel and big room with solo traveling. The room so bigger then was what i thinking, staff really good and help me nice staff name is manager Nasrin and staff name Roshan from Nepal..

Friendly staff and the room was nice, clean and spacious enough. The view is also quite nice. Had no issues and the room itself is comfortable.

Before we booked this place, we were wondering why it is so cheap - this should have been our hint NOT to book here. You really get what you pay for (or less?). First, the area around the hotel is not nice, there are many beggars and people acting strange on the street, as a woman I felt uncomfortable by day and straight up unsafe by night. Do NOT recommend for female solo travellers. And then, the hotel facilities and the room itself - the room was not clean (see pictures), and it had a very musty smell. The corridors outside the rooms are freezing cold, and the elevators are the slowest in the world, forcing you to wait for minutes shivering in your clothes adapted to the 30°C weather outside. It seems the hotel is severely understaffed, and every (arguably minor) request we had seemed too much for them. For example, when we had ordered takeout to our room that unfortunately didn't come with cutlery, we called the front desk to ask if they could provide us with some forks. (It also took about two minutes of the phone ringing before they picked up). They said sure thing - the cutlery never arrived at our room. Thankfully most of our food was finger food so we were able to make do. Example two, we had a room with two beds. One bed was set up with two different pillows, one filled with foam and very fat, the other filled with feathers and flatter. The other bed only had two of the fat foam-pillows, which were extremely uncomfortable to sleep on during the night (as they were way too high). We asked (this time in person) at the front desk if we could have one more of the flat pillows. The man working there had obviously no idea what we were talking about, but promised to forward the request. As we returned later that day, we found a third of the fat foam-pillows on the bed, and I ended up using one of the sofa pillows for sleeping to save my lower back from terrible pain. Example three, when we tried to use the coin laundry provided by the hotel, the washing machines cost 8 ringgit and the dryer 10, which needs to be provided in the form of 50 cent coins. There is a little money changing machine in the room, but it only accepts 1 ringgit and 5 ringgit bills, no larger bills than that (?!). Of course we didn't have the necessary amount of coins or small bills, so we went on the journey through the freezing hallways and the worlds slowest elevator to ask at the front desk if they could change our large bills into smaller ones. Again, the man looked at us as if he had never gotten such a ridiculous request before, but started rummaging through the drawers behind the desk. He was about to change our bills using his own private money, when he thankfully found a stack of 10 ringgit bills somewhere and was able to help us out in the end. And lastly, many things in our hotel room were extremely old and run down, if not falling apart. The kettle was broken, the hand towel holder was broken and kept falling off the wall, there was dust everywhere.... All in all, we did not get the impression that the Hilton Garden Inn vaues its customers, or the kind of experience they have staying in the hotel.