W Kuala Lumpur

我在攜程點評了近兩百家酒店，極少給出差評。 此次給差評的原因衹有一個：酒店明明犯了錯，卻始終拒絕承認，還不斷狡辯。 酒店因為私人活動提前終止了泳池使用，但 從未提前通知住客。酒店卻堅稱已經發了電子郵件，房間裏也放置了紙質通知。但我既沒有收到任何相關郵件，房間內也完全沒有看到所謂的文件。 我選擇這家酒店，就是衝著泳池和雙子塔景觀而來。結果當天17點到泳池，卻被現場告知因私人活動關閉，住客無法進入——沒有提前告知，沒有任何解釋。向酒店反饋後，衹得到一句敷衍的“抱歉”，既無補償，也無誠意溝通。 更糟糕的是，酒店在後續溝通中一直用“請知悉我們今天有私人活動，請善意理解”這樣的語氣，看似禮貌，實際完全推卸責任。不是犯錯本身，而是撒謊和不承認錯誤，讓人無法接受。 所謂的“雙子塔景房”也名不副實。躺在床上根本看不到雙子塔，衹能趴在窗台角落裡勉強看到一小部分。 硬件同樣令人失望：裝修陳舊，花灑附件鬆動易脱落，浴缸放水系統故障，每次使用後都要麻煩酒店人員來排水。以這個價格來説，根本不匹配。 如果你看重泳池、服務或雙子塔景觀，我不建議選擇這家酒店。 我向來極少給酒店差評，但這次是因為：酒店犯錯可以理解，但撒謊、狡辯和拒絕承擔責任不能接受。 I’ve reviewed nearly two hundred hotels on Ctrip, and I rarely give negative reviews. The only reason for this one is simple: the hotel clearly made a mistake, yet refused to admit it and kept making excuses. The hotel ended pool access early due to a private event, but never informed guests in advance. They insisted that an email had been sent and that a paper notice was placed in the room. I received no such email, and there was absolutely no notice in my room. I chose this hotel specifically for the pool and the view of the Twin Towers. But when I went to the pool at 5 p.m. on the day of arrival, I was told on the spot that it was closed for a private event and guests could not enter—no prior notice, no explanation. When I raised the issue with the hotel, all I got was a perfunctory “sorry,” with no compensation and no sincere attempt to address the situation. What made it worse was the hotel’s tone in subsequent communication: “Please be informed that we have a private event today. Kindly understand.” It sounded polite, but it was essentially shifting the blame. The problem wasn’t the mistake itself—it was the denial, the excuses, and the dishonesty. The so-called “Twin Towers view room” was also misleading. You definitely cannot see the towers from the bed; you have to lean against the window to catch a small corner of the view. The hardware was equally disappointing: dated decor, shower fittings that kept falling off, and a bathtub that wouldn’t drain properly—I had to call staff every time to release the water. For the price charged, this is unacceptable. If you care about the pool, the service, or the Twin Towers view, I would not recommend this hotel. I almost never give hotels negative reviews, but this time I had to—because mistakes are understandable, yet lying, denying responsibility, and making excuses are not.