Hotel Venice Reviews

The room wasn't cleaned! There were still clothes from previous guests in the wardrobe, and under the bed was full of rubbish and water bottles – absolutely terrible! The air conditioning couldn't be adjusted, and the room was tiny. Definitely not coming back.

The facilities are really dilapidated, which is truly disheartening. I'm not intentionally giving a low rating, but many massage chairs are broken, and numerous features are completely out of order and unusable 🥲. I'll try to switch to a different room tomorrow.

My five-day stay here was alright; I had enough time and opportunities to experience the hotel's daily routine and services. Overall, it was pretty average. There's a Tropical Bak Kut Teh restaurant on the ground floor.

There are no questions for the staff. People are kind and open. The room is very humid The noise insulation is very weak, you will hear what is happening in the neighboring rooms There is no Internet in the room TV and air conditioner control panels don’t work The bed linen is very dirty and stained In the corners of the web Very late check-in

I used to stay at this hotel a few times for my travelling in KL. This is due to it's cheaper price compared to the other budget hotels. Once you enter the room, sometimes you will found the cockroaches in the room so you can guess how the cleanliness are. This is recommended for a short stay only like for one or 2 days is fine but if you are someone who cannot tolerate with the cockroaches in the room, you better go and book another hotel because it is cheap for a reason. 😏 You will found the stains on the bedsheets and on the wall as well. 😌 As i used to stay here a few times, i thought they will improve about their rooms' cleanliness but it seems not much changes.

Check time was 2 pm so we was waiting from 12 as we have luggage and 2:30 they was saying still the room is cleaning we waited over then check in time, they doesn’t care about it that they are not maintaining time, they are not co operative and the hotel room doesn’t have proper amenities, overall very bad experience

The staff was very polite but most of them didn't pay good attention to the guests request. I've been here for 3 days but they didn't charge my room service.

Unhygienic and foul-smelling bed sheets, towels. It's a very old building. There was constant itching from here. That's why I was scared to come to the hotel room. Advance payment was taken. That's why I couldn't cancel. The money burned with my travels. 😭

the only good things about this place are the location and price. The humidity is so high and it has plenty of mold in the whole hotel. The service was kinda rude/dull to us sometimes when we asked things but nothing personal or worrying.

Pros: Strategic location. Hotel lobby had a bak kut teh restaurant. Nearby lots of eateries. Cons: In terms of taking deposit, the hotel segment should ensure more payment method other than only cash. The room massage chair is an extra point but when you discover it is faulty, moods down.

Tower was smelly bed are not clean. Toilet no Soup to shower Hangle are spoil.

Not Recommended: Bad Service, Poor Room, Rude Staff I had a very bad and upsetting experience at Hotel Venice. I came from China after a long journey, very tired and hungry, and I booked this hotel because it was shown as a 3-star hotel. But honestly, after staying here, I feel this hotel does not even deserve 1 star. First, the reception staff behavior was extremely rude and unprofessional. When I arrived, one thin receptionist at the front desk first told me to close/fix the entrance glass door, even though I was a guest. I did not open or damage the glass door, so I do not understand why a guest should be told to do that. Then I politely asked him how he was and asked if he was Arabic/Maghrebi because he looked like someone from an Arabic background, and I said I can speak Arabic well. Instead of replying normally, he reacted with attitude and said, “Why did you ask me a personal question without taking my permission?” He said it with big angry eyes, like I did something wrong. I was shocked. I have never seen this kind of arrogant behavior from hotel reception staff. I was very hungry, but also extremely sleepy after traveling. I had my bags with me, so I did not want to go far outside. I ordered food online and wanted to eat there, but they did not allow me. Then I wanted to sit outside on the stairs and eat, but again they did not allow me. There is also a Chinese restaurant in the same building with some tables outside, and I tried to sit there and eat, but they still did not allow me. Because of this, I was sitting there until around 2 AM. They had no sympathy, no hospitality, and no basic care for a tired guest who just arrived from an international trip. Another serious issue was the deposit and receipt. They took my passport and asked for 200 local currency. I had USD, so I gave them 100 dollars and asked for a proper receipt. But they gave me a receipt showing only 100 local money. I told the receptionist, brother, please mention USD/dollar clearly on the receipt. He refused again and again. After I kept requesting, he became irritated and spoke very rudely. Finally, he wrote “dollar” by hand on the paper, but only after showing a very disrespectful attitude. This is not professional at all. If a hotel takes money from a guest, the receipt must be clear and correct. There was no smile, no welcome, no friendly behavior, nothing. The receptionist was using his mobile phone most of the time instead of properly caring for guests. The whole attitude felt careless and disrespectful. Then I went to the room and became even more disappointed. There were no slippers, no tea, no coffee, nothing. There was a kettle, but what is the point of a kettle without tea or coffee? Only water was available, and even that I had to ask from reception. The bed was also very uncomfortable. The mattress size did not match the bed properly, and my feet were going outside the bed. For a so-called 3-star hotel, this is unacceptable. I really do not understand how this hotel is listed as a 3-star hotel. The service is poor, the room facilities are poor, and the reception behavior is terrible. I felt very disrespected as a guest. After a long journey, I expected minimum hospitality, but I received rude behavior, no care, and a very bad experience. I am extremely disappointed and angry about this stay. I do not recommend this hotel to anyone who expects basic respect, comfort, proper service, and professional hotel behavior. This was one of the worst hotel experiences I have ever had.

Cheap but the room was too small and is quick dirty at toilet

For those who are looking for a cheap hotel in the middle of KL, here is the place.. but, don't expect much.. you will get what you paid okay.. upon check in, they will request a deposit of RM100 and they will return it to you upon your check out. The fund will be return to you after they do the checking of your room. The cleanliness is not really good as you expect. There are old stain on the floor and i can say it is not really clean. This hotel is ok for short stay like for 1 or 2 days. If you are planning for long stays then you need to look for a better hotel. They also provide iron but you have to go to level 8 to iron your clothes. With the old facilities and their style, i think the charges is fair enough.