AMI Suites @ Arte Mont Kiara Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to provide such detailed feedback. We are glad to hear that you found the décor and cleanliness of your room, along with the fully equipped kitchen and washer/dryer, to your satisfaction.We also appreciate your observations about the elevator wait times, the pool, and the gym. We're aware that the wait times can sometimes be a bit longer during peak hours, and we are actively working on improvements to address this. Your comments about the air conditioning unit, noise levels, and breakfast selection are also valuable, and we apologize for any inconvenience these may have caused during your stay. We will take these into consideration as we make adjustments to better meet our guests’ expectations.We truly regret that the issues you encountered led to your decision to move to another hotel, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,William, Rooms Division Manager

Response from Property: Dear Lopez,Thank you for your kind review! We're so happy to hear you enjoyed your stay with friends and family. It’s great to know that you liked our facilities, especially the variety of pools. We hope to welcome you back soon for another wonderful experience!Kind Regards,William, Rooms Division Manager

Response from Property: Dear kittingkitty,Thank you for sharing your kind review! We're thrilled to hear that you enjoyed your stay at the top of AMI Suites and had the chance to experience the festive atmosphere with the fireworks. We appreciate your well wishes for our hotel’s success. We're sorry to hear you didn’t have the opportunity to enjoy all the facilities during your stay – we hope you can make the most of them on your next visit when you’re feeling more refreshed! We look forward to welcoming you again soon.Kind Regards,William, Rooms Division Manager

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that you found the view and entertainment to be so enjoyable. We’re sorry to hear that you regretted moving to another hotel, and we’d be more than happy to welcome you back for your next stay. We truly appreciate your recommendation and look forward to hosting you again soon!Kind Regards,William, Rooms Division Manager

Response from Property: Dear Mr. Ashraf,Thank you so much for your kind words! We're thrilled to hear you had a wonderful experience with us, and we're grateful for your appreciation of our staff. We can’t wait to welcome you back on your next visit!Kind Regards,William, Rooms Division Manager

Response from Property: Dear Sze Jie,Thank you for taking the time to share your feedback. We're glad to hear that your stay was overall pleasant. We also appreciate you pointing out the lift waiting time during peak hours. We understand how this can be an inconvenience, and we're looking into ways to improve the efficiency of our lift service to ensure a smoother experience for our guests. We hope to welcome you back soon and provide an even better stay.Kind Regards,William, Rooms Division Manager

Response from Property: Dear Ms. Fong,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our convenient location, friendly staff, and the amenities we offer. It's great to know that the in-room facilities, like the washing machine, kettle, microwave, fridge, and iron, contributed to your comfort and convenience. We truly appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Kind Regards,William, Rooms Division Manager

Response from Property: Dear Ms. Nurul,Thank you for sharing your feedback with us. We sincerely apologize if you felt that our associate did not meet your expectations. We aim to provide a welcoming and professional experience for all our guests, and we are sorry if we fell short of that during your stay. Please rest assured, we will address this matter with our team to ensure we improve our service moving forward. We truly appreciate your feedback and hope to have the opportunity to welcome you back in the future.Kind Regards,William, Rooms Division Manager

Response from Property: Dear Valued Guest,Thank you so much for your kind words! 🥰 We're thrilled to hear that you had a comfortable and enjoyable stay with us. It means a lot to know that you appreciated the cleanliness and the overall experience. We hope to welcome you back for another wonderful visit soon! Safe travels! 🌟Kind Regards,William, Rooms Division Manager

Response from Property: Dear Ms. Ice,Thank you for your kind review! We're so glad to hear that you enjoyed exploring the facilities at our hotel, and that your room was to your satisfaction. It's great that the free parking and ample parking space were convenient for you, along with our ideal location.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay!Best regards,William, Rooms Division Manager

Response from Property: Dear down to earth,Thank you for your fantastic review! We’re thrilled to hear that our location was perfect for your conference at MITEC, and that you enjoyed the convenience of being so close to the venue. We’re also glad you appreciated the well-appointed room, the stunning views of KL, and the amenities we offer. We hope you’ll have the chance to enjoy the Mosiac Pool, Sky Pool, and Sky Gym during your next stay! It’s great to know the Bila Bila Mart came in handy as well. We look forward to welcoming you back soon!Kind Regards,William, Rooms Division Manager

Response from Property: Dear Ms. Amanda,Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay. Cleanliness is a top priority for us, and we're truly sorry that your room did not meet our usual standards. We will immediately address the issues you raised with our housekeeping team to ensure a thorough inspection and cleaning of the rooms, including the carpet, sofa, and bedding.We are also concerned about the discomfort you mentioned and will look into the matter of potential bed bugs to make sure the issue is thoroughly investigated and resolved.Regarding the amenities delivery and check-out process, we apologize for the delays and the oversight with the deposit. We will review our procedures with the team to ensure a quicker and more attentive service in the future.Your feedback is invaluable, and we will use it to improve our services and prevent such issues from recurring. We hope you’ll give us another chance to provide you with a much better experience on your next visit.Kind Regards,William, Rooms Division Manager