Arte By Thomas Chan

I had a truly awful stay. I woke up in the morning and went to the bathroom to take a shower, only to find the drain overflowing with… well, feces all over the floor 💩. I was utterly shocked. I immediately called the front desk for cleaning 🧹. This forced me to rush down to the 66th-floor restroom at the front desk without even showering. I explained the situation to the front desk. Cleaning would take time, and I was in a hurry to leave for a meeting. I asked, 'Since check-out is at 12 PM, could I perhaps come back and shower before checking out?' The response was no, check-out was strictly at 12:30 PM. I then asked, 'Could you perhaps give me another room just to take a shower?' I was told the hotel was fully booked. I didn't have time to argue, so I just left in a hurry. My meeting didn't even finish at noon, and I had to rush back early to shower 🛁. When I checked online, I saw rooms were still available, which really angered me. At 12:30 PM, I went down to check out and asked the front desk, 'Your platform still shows availability; it's not full.' She replied that those were larger rooms. I said, 'I'm not staying overnight, I just need a shower. Is your clogged drain my problem?' The woman who spoke Chinese finally started to apologize. I really didn't want to make a fuss, but it felt like they just kept telling me what they couldn't do, without offering any solutions. This photo was taken when I went back to shower 🛁 and found the water still wasn't draining easily.

The room was clean and tidy, the service was very attentive and thoughtful, and the breakfast was delicious!