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The Platinum Suites Kuala Lumpur by Luma
3.1/56 Reviews

The Platinum Suites Kuala Lumpur by Luma

KLCC Kuala Lumpur|0.01km from Platinum Suites Management office
Very conveniently located by walking distances (5 minutes walk) to 2 mass transit rail stations, Dang Wangi LRT and Bukit Nanas monorail stations. It is also 8-01 minute walk to local F&B places at Chow Kit and Jalan P. Ramlee, popular restaurants such Hard Rock Cafe Kuala Lumpur and Restoran Nasi Kandar Pelita for all your breakfast, lunch, dinner and supper needs. It is also nearby to other popular hotels and therefore you are always able to find a buffet meal if desired. I stayed in a deluxe suite apartment equipped with WIFI. It is well furnished as well as spacious for 2-3 persons. It has a kitchenette, a study room, a walk in wardrobe, a shower/restroom, a living and a master bedroom. Its kitchenette are well-equipped with all the kitchen and dining wares for 2 person. It is also equipped with a Borsch 330L two-door refrigerator, a Borsch microwave oven, 2 electric stoves and a kitchen sink. Beside that would be an Electrolux washing/drying machine with washing washing detergent readily available. There is a small dining table, well supplied with 2 complimentary bottles of water, replenished when you asked to make up room which can be slow and would only be done up to 6pm. The living room has a 3-person sofa seat and large TV which is in front of your master bedroom; the master bedroom doesn’t have a door but a sliding divider between the bedroom and the living room. As such your living room TV is also your bedroom TV. The walk in wardrobe has a ironing board and a electric iron, hangers and a small hanging rack. The big shower/restroom is well supplied with toothbrushes, toothpastes, toilet paper, and shower towels. It has water heater for warm showers and hand washing basin. The pity is that there is no bathtub (I had booked the deluxe suite through *********** thinking it has a bathtub looking at the review and photo; not sure if it wasn’t listed properly or it was the *********** UX/UI problem, but I only realised it didn’t had a bathtub after I paid to check.) The infinity pool at the level 51 has breathe taking views during day and night and would open only at 8am. The sky bar at level 51 is equally happening at night, and therefore good for gathering with a view. The check-in/check-out reception service do not have a proper reception counter; it is located at various points by the low parapet wall around a lobby waiting seating area while the staff are not in uniform. Not exactly welcoming, rather confusing and makes one wonder if their booking with the service apartment was authentic.
Platinum Service Suites KLCC
4/57 Reviews

Platinum Service Suites KLCC

KLCC Kuala Lumpur|0.02km from Platinum Suites Management office
Terrible stay, dissappointed services and not well maintained facilities! Staff being unreasonable. Scam us and lied to us regards to our room. 1. Call the host (Israfil) that we have reached, he said he will come down, waited for 20mins and still not here. Only to called him again and he said he's at the lobby. And he has been standing all the while with no initiative to call us and talking to his friend. Went there and asked if he is the host. Yes, indeed he is. 2. Reached outside our hotel room and saw a hanging key and quietly went inside to our great surprise there were 3 housekeepers seating and chit-chatting at the sofa. They looked super shocked and asked again if this is my room. Get up and they turned on the aircon, with the sofa cover not covered properly and in a mess , floor carpet with crumbs?. And they looked ard maybe a last check? Terribleeeeee!!! 3. We booked for 2 three bedroom suites. Checked in and my cousin received a room with a glass door with no privacy. She is pregnant and staying with her parents and one of our other relative. She called in to have a room change. Was informed they have only 3 three bedroom suites and 1 room left which is my cousin. And mine was an upgraded 4 bedroom suite which Israfil didn't informed me it was? Googled and there's no 4 bedroom suites. Checked out, infront of my cousin asked him again if mine is an upgraded one, he said NO! Mine is 3 bedroom suite same as hers which is no. Mine has no glass door. We felt cheated. They twisted their words. 3. The whole apartment is a disaster! Laundry room toilet, the water spray is leaking. Room 1 has no lock! The room can't be closed properly with an open gap at the top corner. Beds and pillows looks stained and dirty! Master bedroom bathroom has no lock!! Maybe the lock is for show?? The bathtub is dirty have to keep washing it off for many times. Shower gel is empty. Total rundown! 4. Service is super slow!!! Asked for the spare key from checked in and was delayed till we went out and came back yet have to wait from 10pm to almost 12am after so many spam whatsapp to only received the key from a 'black face' staff (not the skin clr obviously, no racist game of course) 5. Forgotten about the rules that we cant place the rubbish outside the hotel room and forgotten to called the staff to pick up and throw, so no warning letter given for a first timer?. Straight 200rm penalty. Offered to pay but host can't issue an invoice due to holidays?. Maybe he meant weekends. After some arguments , debate here and there, finally he can issue a manual invoice. The whole experience with the services, staff and apartment makes the holidays bad!. Will never return here and no one should too. Hope the above management can have a proper background check of this company and why are they still operating. Not sure how are there so many bad reviews but there are still 5 stars reviews abovehead. Too many! Terrible stay, dissappointed services and not well maintai

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Top rated hotels in Kuala Lumpur

Searching for hotels near Platinum Suites Management office? Compare room rates and reviews to find your ideal stay.
Platinum Suites at twin tower KLCC PAVILION By KIMIRO
4.4/5324 Reviews
KLCC
First time being there but have no time to swimming pool. Everything still ok just don’t know where to check in during arrival cause there are 2 blocks there. First hotel assistant told me to call the number coz is not under hotel management. But the number unable to reach make me feel worry 😂 However at the end the second assistant told me to go another block for check in. Everything so far so good ☺️
Platinum Service Suites KLCC
4/57 Reviews
KLCC
Terrible stay, dissappointed services and not well maintained facilities! Staff being unreasonable. Scam us and lied to us regards to our room. 1. Call the host (Israfil) that we have reached, he said he will come down, waited for 20mins and still not here. Only to called him again and he said he's at the lobby. And he has been standing all the while with no initiative to call us and talking to his friend. Went there and asked if he is the host. Yes, indeed he is. 2. Reached outside our hotel room and saw a hanging key and quietly went inside to our great surprise there were 3 housekeepers seating and chit-chatting at the sofa. They looked super shocked and asked again if this is my room. Get up and they turned on the aircon, with the sofa cover not covered properly and in a mess , floor carpet with crumbs?. And they looked ard maybe a last check? Terribleeeeee!!! 3. We booked for 2 three bedroom suites. Checked in and my cousin received a room with a glass door with no privacy. She is pregnant and staying with her parents and one of our other relative. She called in to have a room change. Was informed they have only 3 three bedroom suites and 1 room left which is my cousin. And mine was an upgraded 4 bedroom suite which Israfil didn't informed me it was? Googled and there's no 4 bedroom suites. Checked out, infront of my cousin asked him again if mine is an upgraded one, he said NO! Mine is 3 bedroom suite same as hers which is no. Mine has no glass door. We felt cheated. They twisted their words. 3. The whole apartment is a disaster! Laundry room toilet, the water spray is leaking. Room 1 has no lock! The room can't be closed properly with an open gap at the top corner. Beds and pillows looks stained and dirty! Master bedroom bathroom has no lock!! Maybe the lock is for show?? The bathtub is dirty have to keep washing it off for many times. Shower gel is empty. Total rundown! 4. Service is super slow!!! Asked for the spare key from checked in and was delayed till we went out and came back yet have to wait from 10pm to almost 12am after so many spam whatsapp to only received the key from a 'black face' staff (not the skin clr obviously, no racist game of course) 5. Forgotten about the rules that we cant place the rubbish outside the hotel room and forgotten to called the staff to pick up and throw, so no warning letter given for a first timer?. Straight 200rm penalty. Offered to pay but host can't issue an invoice due to holidays?. Maybe he meant weekends. After some arguments , debate here and there, finally he can issue a manual invoice. The whole experience with the services, staff and apartment makes the holidays bad!. Will never return here and no one should too. Hope the above management can have a proper background check of this company and why are they still operating. Not sure how are there so many bad reviews but there are still 5 stars reviews abovehead. Too many! Terrible stay, dissappointed services and not well maintai
The Platinum Suites 2 KL by Whitfield
4.2/5121 Reviews
KLCC
Overall good experience staying here for 1 night. Just still shocked for the deposit fee which is Rm500 for 1 room. We booked for 3 rooms so ya u know it. Furthermore the depo fee is more expensive than the suite price. What can i say just make sure don’t lose the access card (Rm300 penalty for 1 card) 😅
Platinum Suites Tower 2 KLCC
4.4/54 Reviews
KLCC
It’s the second time I’ve stayed here. The most important thing is that it’s near the Petronas Twin Towers. There are food and shopping districts nearby, and there’s an infinity pool on the 51st floor. It’s basically the first choice for check-in☝️ 🤣🤣
Platinum Service Suites Kuala Lumpur KLCC
3.7/512 Reviews
KLCC
no parking provided even we are guest. parking cost not reasonable for 1 night stay. valet parking is more cheaper than go park at basement. Vinyl at the room floor already broken. got an old alcholic tin on room balcony also cigarrates .stoves in kitchen not clean well. so oily . as we stay during fasting month, we're prefer to cook but unfortunately no rice cooker provided.
Yemala Suites at Platinum KLCC
4.1/53 Reviews
KLCC
Super Pool with a super view, something far away from everything. Check in is complicated.

Frequently Asked Questions

Kuala Lumpur Travel Guide

New and popular hotels in Kuala Lumpur recommended by Trip.com. Looking for hotels in Kuala Lumpur? Trip.com is a great place to start. You can stay 3-5 days at hotels in Kuala Lumpur without running out of things to do. While traveling to Malaysia, Kuala Lumpur is one of the most popular destinations.

Every day, travelers worldwide arrive at Kuala Lumpur International Airport to start their vacations and business trips in Kuala Lumpur. If you don't want to take a flight, coming to Kuala Lumpur by train is a good choice as well.

Trip.com offers discounts of up to 20% on 1380 boutique hotels in Kuala Lumpur. Kuala Lumpur has many well-known chain hotels which are suitable for both business trips and vacations. Novotel is the most popular brand among tourists. In Kuala Lumpur, there are hotels under the Novotel brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Novotel. A popular hotel in Kuala Lumpur, Holiday Inn Express Kuala Lumpur City Centre is also one of the highest rated. If you're still unsure, Trip.com recommends V E Hotel & Residence Kuala Lumpur.

There are quite a few famous attractions in downtown Kuala Lumpur, such as Lake Gardens, Kl Bird Park, Natlonal Mosque. You can choose attractions in Kuala Lumpur that are perfect for a weekend getaway, such as Taman Wetland, Subang Jaya, Sunway Lagoon. The most popular attractions for tourists in Kuala Lumpur are Petronas Twin Towers, Petaling Street, Jalan Alor. Upon departure, you can head to popular commercial areas like Mid Valley Megamall, Pavillion Kuala Lumpur, Sunway Pyramid to buy souvenirs or travel accessories.

Average Temperature

• January to March: 30.26°C during the day, 25.31°C at night

• April to June: 30.51°C during the day, 25.99°C at night

• July to September: 30.05°C during the day, 25.46°C at night

• October to December: 29.58°C during the day, 25.26°C at night

Average seasonal Rainfall

• Spring: 191.93 cm

• Summer: 196.3 cm

• Autumn: 158.57 cm

• Winter: 262.2 cm

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