Hotel Grand Continental Kuching Reviews
Hotel Grand Continental Kuching
Lot 322, Section46, Hotel Grand Continential, Jalan Ban Hock, Kuching, Sarawak, 93100, MalaysiaView hotel details
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Guest Reviews of Hotel Grand Continental Kuching
8.2/10
Very good
150 review
Verified reviewsLocation8.7
Amenities7.9
Service8.4
Cleanliness8.0
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All reviews(150)
Positive reviews(141)
Reviews with photos/video(52)
Awesome rooms(29)
Great location(25)
Large rooms(9)
Convenient location(8)
Loved the view(6)
Convenient parking(6)
Poor air conditioning(5)
Nice bathtub(3)
Negative reviews(9)
NHM Mz I Ud
Deluxe Triple Room
Stayed in Jan 2026
Family
3 review
Posted on Feb 5, 2026
It is an Old hotel, but if you don't mind staying. Quite far from the waterfront Kuching... the hotel food is nice. If you come early and want to put all your things, yes you might consider this hotel for staying. Staff is very good, fast action( I req an iron, and immediately they sent it).
Response from Property: Dear Guest, thank you for sharing such lovely feedback. Thank you so much for the rating score, we really appreciate it. We are delighted to hear that the services provide by the team meet your expectation. It is also great to know you like the food. We truly appreciate your kind words and hope to welcome you back again soon!
Guest User
Deluxe Double Room
Stayed in Dec 2025
Family
33 review
Posted on Feb 12, 2026
The hotel was okay. However, if a guest leaves something behind, the hotel should contact them after check-out so they are aware of their forgotten item.
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Response from Property: Dear Guest, thank you for taking the time to share your feedback. As for your comment on the item left by the guest upon check-out, we do have the "Lost & Found" section where handle by the housekeeping department and all the items will be kept for 6 months for guest to claim back. We hope you will consider giving us another opportunity to welcome you back in the future and provide you with a more enjoyable stay.
Anonymous User
Deluxe Double Room
Stayed in Nov 2025
Couple
3 review
Very good
Posted on Dec 22, 2025
Breakfast okay, sangat mengenyangkan saya dan husband. The view and location bilik seperti yg diminta. The service from the staff also cepat and friendly. I loved it here. Recommended.
Response from Property: Dear Guest, thank you for sharing your positive review, and thank you so much for the rating, we really appreciate it, and we are delighted to know that you found your room comfortable and to your liking. Our goal is to provide a relaxing environment for our guests, and we achieved this for you. Thank you for highlighting our breakfast and thank you for acknowledging the exceptional service provided by our staff. Your kind words will be shared with the team as a testament to their hard work. We look forward for you next stay with us.
Anonymous User
Deluxe Family Room
Stayed in Oct 2025
Family
1 review
Posted on Nov 26, 2025
For my experience, this hotel provide only 2 towels eventhough i book for 3 person, and clogged toilet bowl, and staff services for me is poor..i order food and already gives tip to the rider to send direct infront my room..but hotel staff not allowed them. Then after i collect my self the package, nobody staff assist me. So rude and arrogant! For me thats my bad experience.
Response from Property: Dear Guest, thank you for dropping us feedback. Thank you for letting us know about the towel. We appreciate your feedback, and we will sure address this issue to our management and avoid this thing repeated. We sincerely apologies for stopping the rider to send the food to your room as we adhere with the rules and regulation set by the management that no outsider is allowed to be on guest corridor due to safety reason. We appreciate you bringing this to our attention so we can make the necessary improvement. Looking forward for your next stay with us.
Aidah6
Deluxe Triple Room
Stayed in Oct 2025
Family
12 review
Great
Posted on Nov 25, 2025
Great location,helpful and friendly staff. Big room but have problem with hot and cold water tap, not function properly.
Response from Property: Dear Ms Aidah, thank you so much for leaving us a review. We really appreciate it. Thank you for highlighting our location which is also convenience for your stay and also our staff and services. We are also looking into the issue that has been highlight for the hot water we are taking steps to address this issue to improve the experience for our future guests. Thank you for choosing us and we look forward to welcoming you back in future Ms Aidah. Regards from our team at Hotel Grand Continental Kuching!
Guest User
Deluxe Twin Room
Stayed in Dec 2025
Business traveller
4 review
Posted on Feb 5, 2026
Classic hotel with fair services. Layout is old school
Response from Property: Dear Guest, we sincerely appreciate your gracious review. It was a pleasure having you as our guest, and we are delighted to know that your experience met your expectations. We look forward to welcoming you back for another exceptional stay. Best wishes from our team at Hotel Grand Continental Kuching!
Anonymous User
Deluxe Triple Room
Stayed in Oct 2025
Travelling with friends
1 review
Posted on Dec 9, 2025
The hotel is old, and only one elevator works, so getting up and down is a bit slow. The corridors and rooms smell damp. I booked a room for three people, but the amenities provided were always for two people. Fortunately, the staff were quick to respond when reminded. However, during our four-day, three-night stay, we consistently had to remind the staff. There was an air-conditioning problem on the first night, but the next day we received a new room with functioning air conditioning.
Response from Property: Dear Guest, thank you for taking the time to share your feedback in detail. We are sorry to hear that the shortage of ammenities provided in your room and we are genuinely sorry to hear about damp smell at the corridor. This is not the experience we want for our guests, especially families, and we will be reviewing this with our housekeeping and room division teams to ensure the issue is properly addressed. Thank you again for bringing these points to our attention. We hope to have the opportunity to welcoming you back for and even better stay.
Guest User
Deluxe Triple Room
Stayed in Nov 2025
Family
1 review
Very good
Posted on Dec 16, 2025
Hotel old school , not So clean for toilet but others is superb ๐
Response from Property: Dear Guest, thank you for sharing your feedback. We appreciate your honesty and are glad to hear that overall, you had a good stay. Your comments help us to continue to improve, and we hope to have the chance to welcome you back in the near future. Warm regards from our team at Hotel Grand Continental Kuching.
muhammad irham bin jamil
Premium Twin Room
Stayed in Sep 2025
Family
2 review
Outstanding
Posted on Nov 16, 2025
Nice hotel, very satisfying, strategic location and will consider booking in future. Thank you
Response from Property: Dear Mr Muhammad, thank you for your wonderful feedback. We really appreciate it. We are delighted to hear that you had an exceptional and enjoyable stay with us. It was our pleasure to host you, and we look forward to welcoming you back again soon. Best of regards from our team at Hotel Grand Continental Kuching!
Syahrul Fahmi
Premium Double Room
Stayed in Aug 2025
Family
57 review
Very good
Posted on Sep 8, 2025
Free parking
Old hotel but still good
Waterfront about 1km++ walking distance.
Should try seafood topspot
Response from Property: Dear Mr Syahrul Fahmi, thank you for taking the time to leave us a review! We are thrilled to know you had a great experience with us. Your positive review inspires us to keep doing our best every day. We can't wait to see you again. Best of regards from our team at Hotel Grand Continental Kuching.
Zainul Sham
Premium Twin Room
Stayed in Jul 2025
Business traveller
21 review
Very good
Posted on Aug 31, 2025
Walking distance to the popular waterfront and restaurants like top spot. Very near to Lepau and Telang Usan.
Response from Property: Dear Mr Zainul, thank you for your wonderful review. We are thrilled to know you have a wonderful stay with us. Our team works hard to ensure every guest feels welcomed and well taken care of, and we are glad it shows. We look forward to welcoming you back. Thanks again for your support. Best of regards from our team at Hotel Grand Continental Kuching!
KYfour7
Deluxe Family Room
Stayed in Jul 2025
Family
4 review
Posted on Aug 17, 2025
room smells moldy, sigh. as for toiletries only shower gel & shampoo provided. spacious room, helpful staff & great value for money!
Response from Property: Dear KYfour7, thank you for taking your time to share your feedback with us. We're truly sorry to hear about the issues you encountered during your recent stay, particularly with the bathroom amenities. We understand how frustrating that must have been, and we sincerely apologize for the inconvenience. We hope to have you back and provide you with the comfortable experience you deserve.
FIRERUZS
Deluxe Twin Room
Stayed in Feb 2026
Family
3 review
Great
Posted on Mar 7, 2026
Eventhough its old,but complete.
Aircond old school type.
Location is great.
Food is ok
Response from Property: Dear Mr. Fireruzs. Thank you so much for your kind words and positive feedback ๐ Weโre delighted to hear that you were happy with our cleanliness and overall service. Your encouragement truly means a lot to our team, and it motivates us to keep delivering our best. We look forward to welcoming you again for another pleasant stay! ๐
Anonymous User
Premium Double Room
Stayed in Dec 2025
Solo traveller
14 review
Amazing
Posted on Jan 19, 2026
Felt that cleanliness could be improved but the hotel was located near the waterfront, which makes it extremely accessible!
Response from Property: Dear Guest, Thank you for your feedback and for staying with us! We appreciate you sharing your experience, and we understand your concern about the cleanliness. We aim to provide a comfortable stay for all guests, and your comments will definitely help us in making improvements. We're hope to welcome you back soon with an even better experience!
Guest User
Deluxe Triple Room
Stayed in Dec 2025
Family
1 review
Posted on Jan 12, 2026
This hotel has fantastic location. Only that apart from location, I didn't like any part of the hotel room, including services, bedding, and especially I find it hard to accept the standard of its toilet. My room toilet kind of leaks, but you don't know where the water comes from, as the floor is constantly wet and the floor towel is always wet, which makes the experience of going to toilet quite unbearable. The bedding kind of smells funny, and the housekeeping said they will need to charge you for additional towel. Pillows were too high and out of shape to me. This is Deluxe Room perhaps the Premium ones have better provisions. I hope. Don't think I will ever go back to this hotel though.
Response from Property: Dear our valued guest, thank you for taking the time to share your feedback with us. While we are pleased that you appreciate our location, we are truly sorry to learn that overall condition of your room and services you experienced did not meet your expectations. Please accept our sincere apologies for the issues you encountered, particularly regarding the bathroom condition, the persistent wet floor, and the discomfort this caused during your stay. This is not reflective of quality we aim to deliver. Your comments have been shared with our maintenance and housekeeping teams for immediate investigation and correction action. We are also concerned to hear about the unpleasant adore from the bedding, the condition of the pillows, and the handling of your request for additional towels. These matters should have been addressed promptly and courteously, and we regret that this was not your experience. Your feedback regarding the Deluxe Room is valuable to us, as it helps identify areas that require improvement across all room categories. While we regret that this stay has left you with a negative impression, please know that your comments are being taken seriously as part of our ongoing efforts to improve our facilities and service standards. We appreciate you bringing these matters to our attention and regret that your experience has left a negative impression.