Havona Hotel - Taman Tropika Kulai - Self Check-In Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback about your stay with us. We’re glad to hear that you found the bed comfortable, the room spacious, and appreciated the heater and convenient location near the teagarden.We sincerely apologize for the unfortunate experience of finding a cockroach in your room—this is completely unacceptable, and we deeply regret that it occurred during your stay. Our housekeeping team follows strict cleaning protocols, and we are immediately investigating this incident to ensure such an issue does not happen again. Your feedback is invaluable, and we are committed to improving our standards.We truly appreciate your loyalty as a frequent guest and hope you’ll give us another opportunity to welcome you back with a better experience. Please feel free to reach out directly if there’s anything we can do to make up for this inconvenience.

Response from Property: Thank you for your kind words, Hasniza!**We're delighted to hear that you enjoyed your stay in our Deluxe Double Decker Room and found our self-service check-in/check-out system convenient. We truly appreciate your feedback about the cleanliness and comfort of the room and surroundings. It means a lot to us that you had a pleasant experience, and we look forward to welcoming you again soon!

Response from Property: Dear WeiChuan329,Thank you so much for your kind words and for choosing us as your accommodation again! We're thrilled to hear that your stay was enjoyable and that you found the booking and check-in process seamless. It’s wonderful to know our strategic location worked well for your work needs.We truly value returning guests like you and are committed to maintaining the high standards of comfort, cleanliness, and service you’ve come to expect. We look forward to welcoming you back soon!

Response from Property: Dear Guest,Thank you so much for taking the time to share your feedback — we truly appreciate your kind words and the opportunity to serve you twice! We're glad to hear that you found your stays enjoyable and that you rated our cleanliness and overall experience highly.We’ve noted your suggestion about providing toothbrushes in every room and having coffee or hot water available. Your input is valuable, and we’ll be sure to consider these enhancements to further improve your experience with us. Ensuring comfort and convenience is always a priority at Havana Hotel.We hope to welcome you back again soon for another wonderful stay!

Response from Property: Dear VinX,Thank you for taking the time to share your feedback about your stay with us. We're sorry to hear that certain aspects of your experience did not meet your expectations.We truly appreciate your honest comments regarding the room brightness, water heater performance, plug convenience, and the noise level of the bathroom exhaust fan. These insights are valuable to us as we continuously strive to improve our guests' comfort and satisfaction.Please rest assured that we’ve noted your concerns and will take immediate steps to address them—particularly looking into improving lighting, enhancing water heater efficiency, re-evaluating outlet placement, and assessing the exhaust fan’s noise level for potential upgrades.We hope you’ll give us another opportunity to welcome you back and provide a more comfortable and enjoyable stay

Response from Property: Dear Hui Chuan,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay in our Family3 Pax room with a window — we’re glad it was clean, spacious, and offered a great location. It’s always our goal to make check-in as seamless as possible, and we’re happy that your experience was hassle-free.We truly appreciate your kind words and hope to welcome you back again soon for another comfortable and enjoyable stay!