4-12 Koyaimamachi, Chuo Ward, Kumamoto City, Kumamoto Prefecture 860-0012, JapanView hotel details
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Guest Reviews of HOTEL MYSTAYS Kumamoto Riverside
8.9/10
Very good
420 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.7
Service8.9
Cleanliness9.1
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All reviews(420)
Positive reviews(398)
Reviews with photos/video(123)
Delicious breakfast(44)
Large rooms(36)
Convenient for shopping(29)
Friendly front desk staff(22)
Tasty coffee(15)
Located in the city centre(12)
Good views(10)
Luggage delivery service(5)
Negative reviews(22)
谢協芳
Standard Semi Double Non-smoking
Stayed in Mar 2026
Travelling with friends
36 reviews
8.0/10
Very good
Posted on Apr 27, 2026
Convenience location which able to walk to Kumamoto Castle, Shopping Street. If park car at hotel car park and do not move out, a day, extra charges imposed beside the daily ¥1,200 parking fees.
So, location can walk, don't walk, drive out 😅
Response from Property: To Our Guests
Thank you very much for staying with us.
We would also like to express our sincere gratitude for taking the time to share your feedback.
We are deeply grateful for your kind words regarding our hotel’s location. Thank you very much.
As you pointed out, an overtime fee of 100 yen per 60 minutes will apply if you continue to park your vehicle after 11:00 AM on the day of checkout.
We will continue to strive to improve our services so that we can satisfy even more guests in the future.
We sincerely look forward to welcoming you again.
Hotel MyStays Kumamoto Riverside
Wulongxuetu
Superior Triple Non-smoking
Stayed in Mar 2026
Family
38 reviews
10/10
Outstanding
Posted on Apr 22, 2026
The hotel service was quite satisfying. The room's layout was well-designed and felt very convenient. The river view from the window was expansive.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your stay at our hotel. We also appreciate your valuable feedback and extend our heartfelt thanks once again. We are deeply grateful for your praise of our rooms and views. Moving forward, all our staff will strive to improve our service quality to live up to your expectations. We look forward to your next visit. Meisterz Kumamoto Riverside Hotel Reception
Guest User
Japanese Family Twin Non-smoking
Stayed in Feb 2026
Travelling with friends
21 reviews
10/10
Outstanding
Posted on Apr 2, 2026
The hotel location is great convenient to travel around and the tram stop just 6 min walk. Room size is good for triple sharing . Bed is comfortable. Room is clean and Comfy .
Response from Property: To Our Guests
Thank you very much for staying with us.
We would also like to express our sincere gratitude for taking the time to share your feedback.
We are delighted to hear that you enjoyed a comfortable stay with us.
Our hotel is located about a 3-minute walk from Kumamoto’s new downtown area, and there are numerous restaurants and shopping malls in the vicinity.
We will continue to strive to improve our services and create a facility that provides even greater satisfaction to our guests.
All of our staff sincerely look forward to welcoming you back.
Hotel MyStays Kumamoto Riverside Front Desk
Vorachat
Standard Semi Double Non-smoking
Stayed in Feb 2026
Couple
19 reviews
9.5/10
Amazing
Posted on Mar 29, 2026
A very good chain hotel. I have been to this chain hotel for many time. Close to public transportation and shopping center
Response from Property: Thank you very much for staying with us.
We would also like to express our sincere gratitude for taking the time to share your feedback.
We are delighted to hear that you enjoyed a comfortable stay with us.
Our hotel is located about a 3-minute walk from Kumamoto’s new downtown area, and there are numerous restaurants and shopping malls in the vicinity.
We will continue to strive to improve our services and create a facility that provides even greater satisfaction to our guests.
All of our staff sincerely look forward to welcoming you back.
Guest User
Standard Semi Double Non-smoking
Stayed in Nov 2025
Couple
3 reviews
8.0/10
Very good
Posted on Jan 2, 2026
Clean and comfortable hotel. About a 10–15 minute walk from the tram station. Rooms are tidy, and it’s nice that each floor has a water dispenser for refilling bottles. Overall, a pleasant stay.
Response from Property: Dear Guest,
Thank you for staying at our hotel.
We are also very pleased to have received your kind words of praise.
Water dispensers are available on floors 4 through 11.
Furthermore, our hotel is within walking distance of the Shimotōri Arcade,
allowing you to enjoy everything from dining to sightseeing.
We will continue to strive for better hospitality, encouraged by your positive feedback.
All of our staff sincerely look forward to welcoming you back.
Hotel MyStays Kumamoto Riverside Front Desk
Anonymous User
Standard Twin Non-smoking
Stayed in Apr 2026
Family
6 reviews
9.5/10
Amazing
Posted on Jun 5, 2026
We had a pleasant stay at HOTEL MYSTAYS Kumamoto Riverside. The hotel is conveniently located near the city center, making it easy to explore Kumamoto Castle, shopping streets, and local restaurants. The riverside setting also provided a nice atmosphere, especially in the evening.
The room was clean, comfortable, and well-equipped with the amenities needed for a short stay. The staff were friendly and professional, and the check-in process was smooth and efficient.
The reason for giving 4 stars instead of 5 is that the room space was a bit limited for travelers with larger luggage. However, everything was well-maintained and functional, so it did not significantly impact our stay.
Overall, HOTEL MYSTAYS Kumamoto Riverside offers great value, a convenient location, and reliable service. We would happily stay here again when visiting Kumamoto.
Response from Property: Thank you very much for having us stay at our hotel.
Thank you very much for appreciating our staff.
We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.
We look forward to your continued use.
Hotel Mystays Kumamto Riverside FRONT DESK
Cyy884
Standard Twin Non-smoking
Stayed in Feb 2026
Family
4 reviews
8.0/10
Very good
Posted on Apr 1, 2026
Clean and room is big
Response from Property: Thank you very much for staying at Hotel Mystays Kumamoto Riverside.
We would also like to thank you again for your valuable feedback.
We will continue to strive to improve our services in order to create a facility that will satisfy our guests even more in the future.
We look forward to welcoming you back to our hotel again.
Daniel and Rachel
Standard Double Non-smoking
Stayed in Oct 2025
Couple
32 reviews
10/10
Outstanding
Posted on Jan 14, 2026
Nice little hotel offering views over the river. Staff were very friendly and gave us a map showing local points of interest.
Response from Property: Thank you very much for having us stay at our hotel.
Thank you for choosing our hotel from among the hotels in Japan.
Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service.
We look forward to seeing you soon on your next visit.
Hotel Mystays Kumamoto Riverside FRONT DESK
Guest User
Standard Double Room-Smoking
Stayed in Apr 2026
Family
8 reviews
6.5/10
Posted on May 6, 2026
Accidentally booked smoking instead of non smoking so had to put up with the smell for a couple of days, but that is all on me and not the hotel. Location is good and staff is friendly. Good value.
Response from Property: To Our Guests
Thank you very much for staying at our hotel.
We would also like to express our sincere gratitude for your kind feedback.
We sincerely appreciate your understanding despite the inconvenience caused regarding your reservation for a smoking room.
We were also very pleased to read your kind words regarding our location, staff service, and value for money.
We will continue to strive to be a hotel where you can enjoy a comfortable stay,
so please do stay with us again the next time you visit Kumamoto.
All of our staff look forward to welcoming you.
Hotel MyStays Kumamoto Riverside Front Desk
H HH Ü II I
Standard Twin Non-smoking
Stayed in Sep 2025
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Dec 2, 2025
Very nice and cute city here, hotel room is clean and very quiet place and suitable for your stay. Connected to many places 8n walking distances.
Response from Property: Dear Guest,
Thank you very much for staying at our hotel. We are also deeply grateful for sharing your feedback.
We sincerely appreciate your kind words regarding our guest rooms and location. Thank you.
Our hotel is within walking distance of the arcade district, bus terminal, and Kumamoto Castle.
We will continue striving to meet your expectations. We sincerely look forward to welcoming you back.
Hotel MyStays Kumamoto Riverside
Front Desk
Anonymous User
Standard Semi Double Non-smoking
Stayed in Mar 2026
Couple
3 reviews
10/10
Outstanding
Posted on Apr 18, 2026
Best breakfast , variant food can choose. Fresh cook and delicious.🚗 Parking 1200 yen from 15-11. If you are late, parking nearby will be cheaper. Calculate yourself😀
Response from Property: To Our Guests
Thank you very much for staying with us at our hotel.
We also sincerely appreciate your kind feedback.
We were delighted to read that you enjoyed our breakfast, the variety of dishes, and the freshly prepared meals.
Thank you also for your valuable feedback regarding the parking lot.
Our hotel parking lot is designated for overnight parking only, and we offer a rate of 1,200 yen per night from 3:00 PM to 11:00 AM.
Depending on the time of day, nearby coin-operated parking lots may be more affordable, so please feel free to ask our front desk staff if you have any questions.
We will strive to improve our communication to provide clearer information in the future.
All of our staff sincerely look forward to welcoming you back.
Hotel MyStays Kumamoto Riverside Front Desk
Guest User
Japanese Family Twin Non-smoking
Stayed in Sep 2025
Family
13 reviews
10/10
Outstanding
Posted on Oct 22, 2025
The hotel is quite good, and the breakfast is decent too. It's definitely recommended for family trips.
Original textTranslated by Google
6/7
Response from Property: Thank you sincerely for choosing our hotel. We are deeply grateful that you selected us from among our many options. We are delighted with your praise of our breakfast service. Our hotel breakfast is a Japanese and Western buffet, offering 50 dishes, including local Kumamoto cuisine. On your next visit, our entire staff will strive to provide you with even better service. We sincerely look forward to your next visit.
Anonymous User
Superior Triple Non-smoking
Stayed in Sep 2025
Family
38 reviews
10/10
Outstanding
Posted on Oct 12, 2025
The deluxe triple room was much larger than expected, bigger than most, which is perfect for families with kids. The location is super convenient, and the price is very budget-friendly. Highly recommended!
Original textTranslated by Google
Response from Property: Thank you sincerely for your stay. We are also deeply grateful for your valuable feedback. We are delighted to know that you had a comfortable and enjoyable stay. Moving forward, we will continue to dedicate ourselves to improving our service quality and striving to create facilities and environments that better satisfy our guests. All our staff sincerely look forward to your next visit.
xiongiris
River View Twin Room Non-Smoking
Stayed in Sep 2025
Family
3 reviews
10/10
Outstanding
Posted on Oct 3, 2025
The best value for money I spent in Kumamoto! I booked a twin room with a river view.
**Ambiance:** The view is absolutely unbeatable, with two glass walls directly overlooking the river.
**Facilities:** I loved the cool gray tones. Everything was very clean, and the facilities were quite new. The twin beds can be pushed together, which is great for families with small children. The toiletries were a DHC set, and the shampoo was incredibly refreshing and made my hair feel fluffy.
**Cleanliness:** Very clean. The sheets and duvet covers were fresh and not damp at all.
Original textTranslated by Google
Response from Property: Thank you sincerely for choosing to stay at our hotel. We are deeply grateful for your detailed feedback on your stay. We are delighted to know that you had a comfortable and enjoyable time. Moving forward, we will use guest feedback as motivation to continuously improve our service quality and strive to ensure your satisfaction. All our staff sincerely look forward to your next visit.
Peash Rahman
Standard Double Non-smoking
Stayed in Nov 2025
Couple
1 reviews
9.0/10
Great
Posted on Dec 26, 2025
It was quite affordable and convenient
Response from Property: Thank you very much for staying at Hotel MyStays Kumamoto Riverside. We are also deeply grateful for your kind feedback.
We are truly delighted to receive your praise.
We will continue to strive to provide even better service.
We sincerely look forward to welcoming you back.