One&Only Portonovi Reviews

Response from Property: Thank you for your wonderful review and recommendation.We are delighted to hear that you enjoyed your stay with us and found value in visiting during the quieter season. It is especially rewarding to know that you appreciated the quality of our dining offerings and the attentive service provided by our team. Your kind words about our colleagues mean a great deal to us, as creating memorable experiences for our guests is our highest priority.We truly appreciate your recommendation and look forward to welcoming you back for another relaxing stay in the future.Sincerely,Andreas PoriasGeneral Manager

Response from Property: Dear Mr Usynin,Thank you for taking the time to share such a beautiful and thoughtful review of your recent stay with us.We are truly delighted that your experience exceeded your expectations and that you enjoyed the design and spaciousness of your room, along with the beautiful views of the Bay of Kotor and our surroundings. It is especially rewarding to hear your kind words about our team. Providing sincere, attentive service is something we value greatly, so knowing that it made a positive impression on your stay means a lot to all of us.We are also glad you had the opportunity to explore Portonovi and visit our charming town of Herceg Novi. It has many magical corners, but having the amphitheatre all to yourselves and turning it into your own little stage definitely sounds like a memorable experience.Thank you once again for your wonderful recommendation. It was a pleasure having you and your wife as our guests, and we hope to have the opportunity to welcome you back in the future.Sincerely,Andreas PoriasGeneral Manager

Response from Property: Dear Ao.Devil,Thank you very much for taking the time to share your generous and thoughtful feedback. We are truly honoured to be considered your top choice, and your kind words are sincerely appreciated by our entire team.It is most rewarding to know that you enjoyed your stay with us and appreciated the warm hospitality and attentive service of our colleagues. We are also pleased to learn that you enjoyed the gym facilities and amenities, which form part of our efforts to support our guests’ wellbeing and comfort. I am delighted to hear that these thoughtful details enhanced your overall experience.We very much look forward to welcoming you back in the near future for another exceptional and relaxing stay.Sincerely,Andreas PoriasGeneral Manager

Response from Property: Thank you for taking the time to share your detailed feedback and for recognising the beauty of our location and surroundings.We are truly sorry to read that your experience did not reflect the level of service, comfort, and attention to detail you expected from One&Only. Your comments are disappointing to receive, particularly as creating memorable and seamless experiences for our guests is always our priority.We sincerely apologise for the service shortcomings and moments of inconsistency you encountered across different areas of the resort. While we appreciated the opportunity to connect with you during your stay and again prior to departure, we regret that we were not able to fully restore your overall impression.Where concerns were brought to our attention, our team made every effort to respond promptly, including addressing the beach dining experience, arranging adjustments in the room to improve comfort, and attending to the facilities concerns raised during your stay. We are pleased we had the opportunity to assist in the moment, although we recognise this does not change the frustration caused by those initial experiences.Your feedback has been shared with our teams, as consistency across every touchpoint remains an area of continuous focus. We know our guests choose One&Only with certain expectations, and we regret that on this occasion we fell short.Thank you once again for sharing your experience so openly. We value your comments and hope that, given the opportunity in the future, we may welcome you back and provide the level of experience you had expected from the beginning.Kind regards,Andreas PoriasGeneral Manager

Response from Property: Thank you for taking the time to share your kind review and photos. We are very pleased to hear that you enjoyed our resort and found it to be sophisticated and of a high standard.We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon for another memorable stay.Sincerely,Andreas PoriasGeneral Manager

Response from Property: Thank you very much for taking the time to share your review and for your kind words about our service and resort environment. We are delighted to know that you enjoyed the cake and wine arrangement during your stay.At the same time, we are truly sorry to hear about your friend’s lost earring. We completely understand how disappointing this situation must have been. Please rest assured that we take our guests’ belongings and feedback very seriously, and our team conducted a thorough search as soon as the matter was reported. Unfortunately, we were unable to locate the item. In the meantime, we will continue working on strengthening our inspection procedures for guests’ personal belongings during room cleaning.Thank you again for sharing your feedback with us. We sincerely hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Kind regards,Andreas PoriasGeneral Manager

Response from Property: Thank you for your review and feedback. We are pleased to know that you had an enjoyable stay and appreciated our service and ambience.At the same time, we are sorry that your expectations were not met in full. Your comments are very valuable to us, especially regarding the perceived value and dinner pricing. We continuously strive to provide a balanced and memorable experience, and your input helps us improve.We hope to have the opportunity to welcome you again in the future and offer you an experience that exceeds your expectations.Sincerely,Andreas PoriasGeneral Manager

Response from Property: Thank you for taking the time to share your kind review and feedback.We are delighted to hear that you had a wonderful stay and enjoyed our spacious resort as well as your beautiful room.It was a pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay in the future.Sincerely,Andreas PoriasGeneral Manager

Response from Property: Thank you for your feedback. We are pleased to hear that you enjoyed the resort overall.At the same time, we are sorry to learn that breakfast did not meet your expectations. Your comments are very important to us, and we will share them with our culinary team for further review and improvement.We hope to have the pleasure of welcoming you back for an even better experience in the future.Sincerely,Andreas PoriasGeneral Manager

Response from Property: Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us at One&Only Portonovi.It was a pleasure having you, and we look forward to welcoming you back in the future.Best regards,Andreas PoriasGeneral Manager

Response from Property: Thank you very much for your kind feedback. We are delighted to hear that you were pleased with our service and enjoyed your stay with us.We truly appreciate you taking the time to share your comments and hope to have the pleasure of welcoming you back again in the future.Sincerely,Andreas PoriasGeneral Manager

Response from Property: Dear Shanxiadeling,Thank you for your review. I am pleased to know you enjoyed One&Only Portonovi, and we very much look forward to welcoming you back.Kind regards,Carlos SantosEAM F&B

Response from Property: Dear r12o,Thank you for taking the time to share your feedback.While we are delighted to know that you enjoyed the beauty of our surroundings and your overall stay, we are truly sorry to learn that certain aspects of your experience fell short of expectations, particularly regarding the service provided by our Front Office team. Your comments concerning professionalism, attentiveness, and service consistency have been shared directly with our Front Office Manager for immediate review and follow-up.I was especially concerned to read about your speedboat excursion experience. Although the excursion was operated by an independent third-party provider, we fully understand the frustration and inconvenience this situation caused. Guest safety and comfort are of the utmost importance to us, and we are reviewing the matter closely with the operator to better understand what occurred and to help ensure similar incidents are avoided in the future.We sincerely appreciate your candid feedback, as it provides valuable insight into how we can continue improving our services. We would welcome the opportunity to restore your confidence in us. Should you choose to visit again, please do not hesitate to contact us directly. We would be pleased to personally follow up on your previous experience and ensure your next stay reflects the high standards we strive to deliver.We hope to have the opportunity to welcome you back in the future.Kind regards,Andreas PoriasGeneral Manager

Response from Property: Dear Buerderen, Thank you very much for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your thoughtful feedback and are sincerely sorry to hear that your experience did not meet the high expectations rightfully associated with both your past stays in Montenegro and with the One&Only brand. While we are pleased to know that you enjoyed your spacious room, beautiful sea views, and the quality of our breakfast service and pool facilities, I deeply regret that some aspects of your stay fell short. Please accept my sincere apologies for the inconsistencies you encountered in our arrival experience, concierge service, and in-room dining. What you described is not reflective of our standards, nor of the personalised, intuitive service that One&Only strives to deliver. The welcome drink should indeed be offered to all our guests, and we are investigating internally to understand how this was missed during your stay and to prevent such lapses from recurring. Your comments regarding the concierge service, in particular, have been shared with the management team for immediate review and retraining to ensure improvement. We are also very sorry that your in-room dining experience on the first evening did not meet expectations. I regret that this influenced your decision not to visit our restaurants thereafter, as we take great pride in the quality, creativity, and care behind our culinary offerings. The situation you mentioned will be addressed with our culinary team to ensure consistency at all times. Although not related to the resort, I was also very sorry to hear that your luggage was lost upon departure. Should we be able to assist in any way regarding this matter, please do not hesitate to contact our team. We genuinely value your observations, as they help us refine our service and uphold the level of excellence our guests deserve. We truly hope you will consider giving us another opportunity to restore your confidence in our resort and to provide the seamless, world-class experience we are known for. Sincerely, Andreas Porias General Manager