kdeep21
April 8, 2025
We stayed at The Elephant Court on a recent family trip. The hotel has its charm and potential, but our experience was a mix of good and disappointing moments. Here’s an honest breakdown: Pros: Nice Property: The hotel overall is nice with a peaceful ambiance suitable for a relaxing family trip. Nice views inside the property to shoot. Spacious and Clean Rooms: The rooms were large, clean, and comfortable, offering a good space to unwind. Clean Washrooms: Bathrooms were well-maintained and hygienic. Good Food: The food quality was good and flavorful, which added to the pleasantness of our stay. Cons: Poor Reception Experience: Reception was extremely disappointing. There was no welcome drink, no proper greeting, and the staff at the front desk didn’t seem responsible or warm. Partial Treatment: We noticed a clear difference in the way foreign guests were welcomed compared to Indian guests. As soon as a foreign group arrived, everything from greetings to service improved drastically — which felt quite unfair and disheartening. Room Allocation Issues: Despite requesting adjoining rooms (especially as we were traveling with an 82-year-old family member), the hotel allocated rooms on different floors. Even after speaking with the duty manager, the request wasn’t accommodated. Service at the Restaurant Needs Improvement: Although the food was good, the overall service and attentiveness of the restaurant staff could be much better. Overall: A short and nice stay, mainly due to the property itself and the quality of rooms and food. However, the front desk experience and service standards need serious improvement — especially in treating all guests equally and handling basic hospitality expectations.