Atour Hotel (Kunming Dian Lake)

Atour Hotel (Kunming Dian Lake) Reviews

Atour Hotel (Kunming Dian Lake)

22-3 Buildings, Phase IV, Greenland Dacheng Tiandi, Qianwei West Road, Xishan District, Kunming, Yunnan, ChinaView Hotel Details
Atour Hotel (Kunming Dian Lake)
Atour Hotel (Kunming Dian Lake)Atour Hotel (Kunming Dian Lake)Atour Hotel (Kunming Dian Lake)
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Atour Hotel (Kunming Dian Lake) Guest Reviews

4.7/5
Outstanding
1926 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1926)
Positive reviews(1894)
Reviews with photos/video(183)
Delicious breakfast(213)
Friendly front desk staff(165)
Large rooms(99)
Perfect for business trips(42)
Close to train station(23)
Great lift(11)
Easy to call taxis(10)
Negative reviews(32)
CARLOS ANDRÉS MARTÍNEZ CRISTANCHO
Superior Double Bed Room (TV Projection)
Stayed in Dec 2022
Couples
39 review
4.0/5
Very Good
Posted on Jan 22, 2023
Very comfortable and very clean
Response from Property: Thank you for your recognition of us ! Looking forward to your next stay !
Beiyang
Superior Room (2 Beds)
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 13, 2024
I took my family to travel to Yunnan and stayed in Kunming for one night. The main reason was that I wanted to visit Dianchi Lake, so I chose Atour. The hotel facilities are very new, the room is large enough for two people, the functional partitions are complete, and the bathroom is separated into dry and wet areas, which is also very praised. There is a seat for drinking tea by the window, and the sun shines in, which is very comfortable. There is also a book on the bedside, which matches the temperament of Yunnan very well. The hotel staff's service is very good and their feedback is timely.
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6/8
Response from Property: Dear Duoyou, we are honored to receive your recognition. We will continue to work hard and will not let down the expectations of every user. Your praise is like the warm sunshine in winter shining into the hearts of each of us. We welcome you to come and stay.
Anonymous User
Superior Room (2 Beds)
Stayed in Nov 2024
Travel with friends
2 review
4.5/5
Great
Posted on Dec 29, 2024
The room is very spacious. I was very satisfied when I first checked in. But when I entered the room and took the pillow away, I found that there were short hairs under the pillow. There is no breakfast. The price is relatively expensive. I thought that late-night porridge was brought to the room. This was the case in other hotels before, but it was self-service. The front desk did not say anything. The room was not cleaned even though there was a cleaning sign on it. However, I later apologized and gave a small gift. There is no subway station nearby. You have to take a taxi everywhere, which is not very convenient. The sound insulation is very poor. You can hear clearly the sounds of people opening and closing doors and talking in the corridor. But the customer service attitude at the front desk is really good. They all seem to be very young and cute children.
Original TextTranslated by Google
Response from Property: Dear Duoyou, we are very sorry that we have not been able to bring you satisfactory service and experience. We will increase the intensity of ward inspections regarding hygiene issues. Late-night porridge is available in all stores for self-service dining in the restaurant. If it is not convenient for you, you can contact the front desk for help. Your service and cleaning are also very sorry that we may not be able to check your needs in time. We will increase floor inspections. The hotel provides free earplugs and eye masks. At the same time, the store is inspecting the hardware this month. We will discuss the issues you mentioned. Once adjustments are made, you can inform us at any time during your stay and we will help you with your praise during your stay. Thank you again for your feedback and apologize.
🌟zhiqingqing🌟
Superior Double Bed Room (TV Projection)
Stayed in Apr 2024
Couples
25 review
5.0/5
Outstanding
Posted on May 3, 2024
Yaduo is the hotel with the most comfortable bedding among all the hotels I stayed in. Because I didn't have breakfast due to the early flight, I was promptly helped to refund the breakfast price difference. The front desk lady was very warm and thoughtful. The location is 20 minutes from the city center, 30 minutes from the airport, and 15 minutes from Kunming Station. As a transit station in Dali, this location is still very good. The tea at Henglong is delicious!
Original TextTranslated by Google
Response from Property: Dear friends of Atour, thank you for your praise and recognition. We are very happy. Hotels are our foundation, service is our basis, humanistic style, warm feeling and comfortable experience are all in Atour. When you are away from home, you can relax your mind and enrich your spirit in the city. This is Atour. Atour started from hotels, but it is not limited to hotels. We look forward to your next wonderful encounter. Atour wishes you a happy life and everything goes well.
Guest User
Superior Double Bed Room (TV Projection)
Stayed in Mar 2024
Family
21 review
5.0/5
Outstanding
Posted on May 1, 2024
I like their hotel very much. I always stay in Atour when I travel. It is simple and comfortable. The hotel service is also very good. I like this hotel very much. The front desk service is also very warm and thoughtful.
Original TextTranslated by Google
Response from Property: Dear friends of Atour, thank you for your praise and recognition. We are very happy. Hotels are our foundation, service is our basis, humanistic style, warm feeling and comfortable experience are all in Atour. When you are away from home, you can relax your mind and enrich your spirit in the city. This is Atour. Atour started from hotels, but it is not limited to hotels. We look forward to your next wonderful encounter. Atour wishes you a happy life and everything goes well.
Guest User
Superior Room (2 Beds)
Stayed in Mar 2024
Family
13 review
4.7/5
Amazing
Posted on Apr 10, 2024
The room is spacious, clean and hygienic. The hand cream as a souvenir of check-out was delivered promptly.
Original TextTranslated by Google
Response from Property: Woohoo, Duoer is so sorry that she didn't get your full score. Duoer will work harder. The store is also being upgraded and renovated. I look forward to meeting you next time. Duoer is waiting for you in Kunming.
Chouyuyu
Superior Room (2 Beds)
Stayed in Mar 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Apr 9, 2024
The customer service is kind and considerate, and all my needs are met. There are convenient functions nearby, there are hypermarkets, and the location is easy to find. At the same time, I also won the Atour event gift "Pillow"❤️
Original TextTranslated by Google
Response from Property: Hello, dear Duo friend. Duo is so happy to see your five-star praise. Satisfaction is just the starting point. Surprise and touching are what Duo pursues. Meeting you makes Duo feel extremely happy. Duo looks forward to your visit again. Have a pleasant journey~
Anonymous User
Superior Double Bed Room (TV Projection)
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 15, 2024
The front desk helped me upgrade so that I can live on the same floor as my parents. It's clean, tidy and comfortable. It's very close to Kunming Station.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your affirmation of Duoer. Your satisfaction is the greatest motivation for our progress. Atour, started from a hotel, not just a hotel. Duoer has blossomed all over the country. We look forward to seeing you again on your trip. Thank you again for your recognition of us. In wind and rain, Duoer will always be waiting for you at Kunming Dianchi Lake!
Tieqiudaiwang
Superior Double Bed Room (TV Projection)
Stayed in Feb 2024
Couples
4 review
5.0/5
Outstanding
Posted on Mar 9, 2024
The environment is very good, and the distance from Kunming Station and Dianchi Lake is moderate. The room is very considerate to prepare various drinks and disposable toilet seats. When we went to see the seagulls, the front desk lady helped us store our luggage and prepared water for us! The next stop is full of energy!
Original TextTranslated by Google
Response from Property: Dear friends of Atour, thank you for your praise and recognition. We are very happy. Hotels are our foundation, service is our basis, humanistic style is in Atour, warm feeling is in Atour, and comfortable experience is in Atour. When you go out, you can relax your mind and enrich your spirit in the city. This is Atour. Atour started from hotels, but it is not limited to hotels. We look forward to your next wonderful encounter. Atour wishes you a happy life and everything goes well!
Luzhidian
Superior Double Bed Room (TV Projection)
Stayed in Jan 2024
Family
35 review
5.0/5
Outstanding
Posted on Feb 23, 2024
During the Spring Festival, I stayed at Atour Hotel and the room type was upgraded!!! Very good stay experience!!!
Original TextTranslated by Google
Response from Property: Dear friends of Atour, thank you for your praise and recognition. We are very happy. Hotels are our foundation, service is our basis, humanistic style is in Atour, warm feeling is in Atour, and comfortable experience is in Atour. When you go out, you can relax your mind and enrich your spirit in the city. This is Atour. Atour started from hotels, but it is more than hotels. We look forward to your next wonderful encounter. Atour wishes you a happy life and everything goes well.
Guest User
Superior Room (2 Beds)
Stayed in Nov 2023
Solo travellers
4 review
5.0/5
Outstanding
Posted on Dec 17, 2023
The superior twin room at Atour Dianchi Branch is actually bigger and better than a suite. Unfortunately, I heard that there are not many customers who like it, so I have to list it at a low price. I didn't expect that I would get a bargain. As the saying goes, it's easy to get a tenant, but it's hard to find a confidant. ☺❤
Original TextTranslated by Google
6/20
Response from Property: Dear friends of Atour, thank you for your praise and recognition. We are very happy. Hotels are our foundation, service is our basis, humanistic style is in Atour, warm feeling is in Atour, and comfortable experience is in Atour. When you go out, you can relax your mind and enrich your spirit in the city. This is Atour. Atour started from hotels, but it is not limited to hotels. We look forward to your next wonderful encounter. Atour wishes you a happy life and everything goes well.
Guest User
Jimu Twin Room (Mini Fridge + Deep Sleep Pillow PRO + TV Projection)
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 5, 2024
I am satisfied with everything. The location is convenient, so I signed up for membership. Atour is pretty good. The service staff are also very satisfied. The breakfast is also pretty good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your affirmation of Duoer. Your satisfaction is the greatest motivation for our progress. Atour, started from a hotel, not just a hotel. Duoer has blossomed all over the country. We look forward to seeing you again on your trip. Thank you again for your recognition of us. In wind and rain, Duoer will always be waiting for you at Kunming Dianchi Lake!
Guest User
Jimu Twin Room (Mini Fridge + Deep Sleep Pillow PRO + TV Projection)
Stayed in Dec 2023
Family
13 review
5.0/5
Outstanding
Posted on Feb 1, 2024
The service of Atour is really amazing, and the hotel facilities are also good. Atour is my first choice for the same price.
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point review. Every city has its own reasons for people to miss it. Every season has its own unforgettable scenery. Every hotel has its own sweet and warm memories. I hope Atour will be the warmest and most unique one in your memory. Come back to Kunming Dianchi Atour often. Wish you: peace
Langtukeji
Jimu Twin Room (Mini Fridge + Deep Sleep Pillow PRO + TV Projection)
Stayed in Dec 2023
Family
41 review
4.0/5
Very Good
Posted on Jan 31, 2024
I brought my children to Yunnan for a trip and chose Kunming as a transit station. Then I chose this store. The address is a bit far from Cuihu Lake, but close to the high-speed rail station, which is convenient for the next stop. There is also Wanda Plaza nearby. The hotel is very clean, the service attitude of the young lady in the store is very good, and it is also equipped with disposable toilet mats, which are not bad.
Original TextTranslated by Google
6/7
Response from Property: Dear friends of Atour, thank you for your praise and recognition. We are very happy. Hotels are our foundation, service is our basis, humanistic style is in Atour, warm feeling is in Atour, and comfortable experience is in Atour. When you go out, you can relax your mind and enrich your spirit in the city. This is Atour. Atour started from hotels, but it is more than hotels. We look forward to your next wonderful encounter. Atour wishes you a happy life and everything goes well.
yanyan
Jimu Twin Room (Mini Fridge + Deep Sleep Pillow PRO + TV Projection)
Stayed in Dec 2023
Family
59 review
5.0/5
Outstanding
Posted on Jan 20, 2024
The stay was very comfortable, as always, Atour, children and the elderly like it very much. A very thoughtful souvenir
Original TextTranslated by Google
Response from Property: Dear Duo friend, hello! Thank you very much for your affirmation of Duoer. Duoer is very happy to see your comments. Duoer will continue to work hard! Let more people have a better experience. I wish you a pleasant journey and look forward to meeting you again.