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Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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Positive reviews(2414)
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Clean pool(16)
Has facilities for children(14)
Negative reviews(22)
Ling_Chow
Family Room
Stayed in Dec 2024
Family
3 review
4.7/5
Amazing
Posted on Jan 21, 2025
Novotel Kunming City Centre is one of the best hotel we had ever stayed. The staff were friendly and helpful. Facilities and cleanliness are great. Location is also very accessible as it’s near shopping mall and many eateries nearby. Overall it is very worth our money. 😊
Response from Property: Dear guest, thank you for staying at Novotel Kunming Dianchi. And take your precious time to share your stay experience. The hotel is secluded in the city and is equipped with facilities such as a gym, yoga room, high-altitude swimming pool, reading room, coffee bar, etc., allowing you to feel the poetry of life without leaving home. Novotel Kunming Dianchi looks forward to seeing you again and wishes you a happy life~
Guest User
Superior 2-bed Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 18, 2025
The front desk staff Mila was very friendly in servicing our requests and the stay was very enjoyable. Highly recommended!
Response from Property: Dear guest, thank you for staying at Novotel Kunming Dianchi. And take your precious time to share your stay experience. The hotel is secluded in the city and is equipped with facilities such as a gym, yoga room, high-altitude swimming pool, reading room, coffee bar, etc., allowing you to feel the poetry of life without leaving home. Novotel Kunming Dianchi looks forward to seeing you again and wishes you a happy life~
Guest User
Superior Queen Room
Stayed in Dec 2024
Other
2 review
5.0/5
Outstanding
Posted on Jan 12, 2025
Clean and comfortable, convenient location, next to the shopping mall, the front desk girl Noya is friendly, answers all questions, adds WeChat and tells you about eating, drinking and traveling in the area, very recommended.
Response from Property: Dear Valued guest, Thank youfor your recognition of Novotel Kunming,we appreciate yourrecommendation,and we aredelighted that you enjoyed your stay with us. Asthe first Novotel brand hotel in kunming, we havebeen committed to providing a wonderful experience for every guest. we will personally ensure that your message is share with the entire departments and we hope you can come back again,and we are confident that you will have a perfect experience upon your next visit
Guest User
Superior 2-bed Room
Stayed in Dec 2024
Family
3 review
4.7/5
Amazing
Posted on Jan 5, 2025
We stayed at Novotel Kunming from January 2-5th in a double bedded room, and my experience was nothing short of excellent.
The staff were warm, professional, and always ready to help. The front desk team were courteous and helpful too. We forgotten to ask for make up room when we went out and the front desk actually asked a cleaning lady named Mandy to help us clean after work time. This is providing us extra miles.
The room is equipped with smart sanitary system like Japan and They even provide you a Dyson hairdryer with accessories. Not to mention ball pit and reading area for kids. Complimentary coffee and tea at the lobby 24/7. Same goes for complimentary self service for washer and dryer located at 20th floor. The amenities provided here was so convenient for families.
Response from Property: Dear Valued guest, Thank youfor your recognition of Novotel Kunming,we appreciate yourrecommendation,and we aredelighted that you enjoyed your stay with us. Asthe first Novotel brand hotel in kunming, we havebeen committed to providing a wonderful experience for every guest. we will personally ensure that your message is share with the entire departments and we hope you can come back again,and we are confident that you will have a perfect experience upon your next visit
Anonymous User
Family Room
Stayed in Nov 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Hotel very new, big & clean. All the staff there were helpful & friendly. They even remind us to take care ourselves as the weather is quite cold on morning & night. Facilities are new and convenient. Hotel nearby got restaurant,coffee & 7-eleven.
酒店很新和干净,空间很大。柜台和打扫的职员都很亲切友善。第一天到达时,柜台职员还帮我们打电话解决包裹问题, 碰上的职员都会提醒我们早晚温差很大,要多注意保暖。我们退房时,职员Kit高效处理,还附送了几包鲜花饼伴手礼。房间设施都非常新,吹风机是Dyson牌子,马桶是智能型的。
Response from Property: 尊敬的賓客您好,感謝您選擇入住昆明滇池諾富特酒店,並分享您入住體驗。我們非常感謝您的5星好評,並很高興聽到您對我們服務人員的積極肯定;您的反饋非常寶貴,這是對我們工作的認可,我們一定會做為一個積極案例與每位小夥伴分享,期待您的再次光臨,祝您生活愉快。
Nadiahuda
Deluxe Queen Room
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Had a great stay here..the staff named amber delivered great service and was very helpful and friendly throughout my stays here..room was super clean and comfy..whoever come to kunming should stay here..i rate this hotel 10/10
Response from Property: Dear Valued guest, Thank youfor your recognition of Novotel Kunming,we appreciate yourrecommendation,and we aredelighted that you enjoyed your stay with us. Asthe first Novotel brand hotel in kunming, we havebeen committed to providing a wonderful experience for every guest. we will personally ensure that your message is share with the entire departments and we hope you can come back again,and we are confident that you will have a perfect experience upon your next visit
Huadoushizushaonv
Superior Queen Room
Stayed in Oct 2024
Solo travellers
12 review
5.0/5
Outstanding
Posted on Jan 5, 2025
I am writing to share our gratitude following our recent stay at Novotel Kunming City Center. We were delighted to discover the hotel’s modern facilities and fresh ambiance, which certainly contributed to a memorable experience.
The staff was exceptionally friendly and helpful throughout our stay. In particular, I would like to extend a special thank you to Noya for going above and beyond to assist us. Her knowledge and recommendations for local attractions greatly enriched our visit.
Additionally, we appreciated the hotel’s convenient location near the MRT and shopping center, making our exploration of the area effortless.
Thank you once again for a wonderful stay. We look forward to visiting Novotel Kunming City Center again in the future.
Response from Property: Dear Valued guest, Thank youfor your recognition of Novotel Kunming,we appreciate yourrecommendation,and we aredelighted that you enjoyed your stay with us. Asthe first Novotel brand hotel in kunming, we havebeen committed to providing a wonderful experience for every guest. we will personally ensure that your message is share with the entire departments and we hope you can come back again,and we are confident that you will have a perfect experience upon your next visit
Jae
Superior 2-bed Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Excellent service. Patient and nice staff. Help us to arrange for our transport to visit the places that we want to visit. There is also a play area for children. Love the place. Will definitely book this place next rime
Response from Property: Dear Valued guest, Thank youfor your recognition of Novotel Kunming,we appreciate yourrecommendation,and we aredelighted that you enjoyed your stay with us. Asthe first Novotel brand hotel in kunming, we havebeen committed to providing a wonderful experience for every guest. we will personally ensure that your message is share with the entire departments and we hope you can come back again,and we are confident that you will have a perfect experience upon your next visit
Jiemin
Deluxe Queen Room
Stayed in Oct 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Nov 8, 2024
Returned visit to thsi hotel because of the friendly and helpful service staff. This time the room is bigger and you can use the laundromat for free located in the hotel. Very nice to shopping area
Response from Property: Dear Valued guest, Thank youfor your recognition of Novotel Kunming,we appreciate yourrecommendation,and we aredelighted that you enjoyed your stay with us. Asthe first Novotel brand hotel in kunming, we havebeen committed to providing a wonderful experience for every guest. we will personally ensure that your message is share with the entire departments and we hope you can come back again,and we are confident that you will have a perfect experience upon your next visit
Anonymous User
Superior 2-bed Room
Stayed in Sep 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Oct 15, 2024
Hotel is new and clean. Service is great with friendly and helpful staff. The amenities are exceptional - dyson hair dryer, bidet toilet, mug sterilizer. A well-equipped gym that is 24 hours including a smith bar rack, cable machine, row machine.
Response from Property: Dear Valued guest, Thank youfor your recognition of Novotel Kunming,we appreciate yourrecommendation,and we aredelighted that you enjoyed your stay with us. Asthe first Novotel brand hotel in kunming, we havebeen committed to providing a wonderful experience for every guest. we will personally ensure that your message is share with the entire departments and we hope you can come back again,and we are confident that you will have a perfect experience upon your next visit
Guest User
Superior Queen Room
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 5, 2024
booked this hotel last minute as the previous hotel was not up to standard. 欣怡 was amazing. what a thoughtful staff. novotel ought to promote her. she kindly showed us the way to the convenient store and introduced a lot of nice places for us to visit and to have our meals. you can tell that she’s not the pretentious type but someone that puts her heart and soul into what she does/enjoys. // this is one of the best novotel hotel i’ve stayed. room is SO clean. they even have kids bedroom slippers and toothbrush. everything was thoughtfully planned out. nice shower system as well. they have dyson too haha
Response from Property: Dear Valued guest, Thank youfor your recognition of Novotel Kunming,we appreciate yourrecommendation,and we aredelighted that you enjoyed your stay with us. Asthe first Novotel brand hotel in kunming, we havebeen committed to providing a wonderful experience for every guest. we will personally ensure that your message is share with the entire departments and we hope you can come back again,and we are confident that you will have a perfect experience upon your next visit
Atant
Deluxe Queen Room
Stayed in Dec 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jan 11, 2025
We had a great stay at Novotel Kunming City Center. The location of the hotel is perfect and the rooms are clean and well equipped with the latest tech.
Our stay would not have been as good as it was if not for the kind hospitality of the staff particularly Michael and Monica who went above and beyond.
We will definitely stay here again in our future travels.
Response from Property: Dear Valued guest, Thank youfor your recognition of Novotel Kunming,we appreciate yourrecommendation,and we aredelighted that you enjoyed your stay with us. Asthe first Novotel brand hotel in kunming, we havebeen committed to providing a wonderful experience for every guest. we will personally ensure that your message is share with the entire departments and we hope you can come back again,and we are confident that you will have a perfect experience upon your next visit
TC
Deluxe 2-bed Room
Stayed in Dec 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Excellent new hotel in great location. Front desk staff Fiona and Monica are fantastic hosts who help us a lot in getting Didi and all our inquiries.
Response from Property: Dear Valued guest, Thank youfor your recognition of Novotel Kunming,we appreciate yourrecommendation,and we aredelighted that you enjoyed your stay with us. Asthe first Novotel brand hotel in kunming, we havebeen committed to providing a wonderful experience for every guest. we will personally ensure that your message is share with the entire departments and we hope you can come back again,and we are confident that you will have a perfect experience upon your next visit
Guest User
Superior Queen Room
Stayed in Jun 2024
Business travellers
18 review
5.0/5
Outstanding
Posted on Jul 3, 2024
Well done 👍,much appreciated the friendly crew and awesome service.Honour 5 Star reputation.
After a long flight from Singapore to Guangzhou then to kunming, this is all we needed,a wonderful place to recharge.There are many shopping malls just throw a stone away.Thank you Novotel.If you guys travel to kunming, this hotel is highly recommended.
Response from Property: Dear Valued guest, Thank youfor your recognition of Novotel Kunming,we appreciate yourrecommendation,and we aredelighted that you enjoyed your stay with us. Asthe first Novotel brand hotel in kunming, we havebeen committed to providing a wonderful experience for every guest. we will personally ensure that your message is share with the entire departments and we hope you can come back again,and we are confident that you will have a perfect experience upon your next visit
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Dec 27, 2024
The hotel just started operations in Feb 2024. Its rooms, facilities, services etc were new and top notch. There was a huge mall right across the road, offering many food and shopping options. We enjoyed our stay there very much.
Response from Property: Dear Valued guest, Thank youfor your recognition of Novotel Kunming,we appreciate yourrecommendation,and we aredelighted that you enjoyed your stay with us. Asthe first Novotel brand hotel in kunming, we havebeen committed to providing a wonderful experience for every guest. we will personally ensure that your message is share with the entire departments and we hope you can come back again,and we are confident that you will have a perfect experience upon your next visit