The conference hotel is huge. Advantages: The hotel yard is very green, suitable for walking and resting; the indoor and outdoor swimming pools look very good, but it is a pity that I did not have the opportunity to swim this time.
There are obvious deficiencies in service and management. There is a long distance between each building of the hotel, and the signage of each building in the courtyard is not obvious. Many guests asked for directions; there is no receptionist at the entrance of Yunyuan Building, and there is no sign of the location of the stairs (especially the stairs on another side of the building). corner); moreover, there is no elevator in Yunyuan Building. The layout of Yunyuan Building is a bit inn-style, but not high-grade; the room windows are in the corridor, and the bathroom windows face the outside of the building. Especially in this layout, the floors are low and safety needs to be checked. The window in this room was not closed tightly, so it was cold at night. When I called the front desk, they didn't know how to use the curtains, and they had to send a waiter to check on site, which was a bit unprofessional. The bathrobe didn't look very clean. At least it wasn't neatly stacked or packed in plastic bags. The toilet paper was not prepared and someone was sent to deliver it after a phone call. This building requires going to the front desk of Tsinghua Pool next door to go through the formalities, which is not convenient. It makes people feel that Yunyuan Building is a dormitory building for followers or employees.
The front desk service quality of the VIP building is not high; the front desk of Qinghua Pool is very good at answering the phone, but the service awareness of telephone communication is poor (perhaps it is a management problem), but after leaving the hotel, the phone to ask for a water bill is still very timely and thoughtful; The assistant manager in the lobby is quite professional.
Overall, this experience was extremely poor.
Original TextTranslation provided by Google