Dashiba fengdanbailu Garden, Guandu District, Kunming, Yunnan, ChinaView Hotel Details
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Wyndham Grand Kunming East Guest Reviews
4.7/5
Outstanding
821 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(821)
Positive reviews(790)
Reviews with photos/video(297)
Delicious breakfast(75)
Friendly front desk staff(59)
Luxurious(44)
Well decorated(27)
Perfect for kids(19)
Close to airport(13)
Negative reviews(31)
Guest User
Superior Queen Room
Stayed in Jan 2024
Travel with friends
20 review
3.7/5
Posted on Feb 27, 2024
huge hotel in fake European style. Nice garden for a stroll. Tennis court needed fixing and its a pity the used condom was not cleared up. Breakfast is Chinese complete with a spittoon in case of need. Smoking allowed everywhere. Would not go back
Response from Property: Dear guest, thank you for choosing Wyndham Grand Kunming East! We sincerely apologize for any inconvenience caused during your stay at our hotel. We fully understand your discontent. We will work harder to train our team and do our best to prevent this from happening again. Thank you for your review of our service. It helps us become better and meet our faults. Your support is the driving force of our progress. We will meet the Wyndham brand highest service standards more carefully by serving each of our guests more attentively. Please accept our apologies.We wish you all the best!
Jaroslaw Tupko
Superior Queen Room
Stayed in Jan 2024
Couples
4 review
5.0/5
Outstanding
Posted on Feb 3, 2024
Very nice place, richly appointed decor, good breakfast choices and great experience at adjoining hot springs.
Response from Property: Dear guests, thank you for choosing Wyndham Grand Kunming East! Thank you for your excellent review of our service. We hope you have found our hospitality and dedication to providing excellent service during your stay. Your support is the driving force of our progress, your appreciation encourages us to keep moving forward. We will meet the Wyndham brand highest service standards, serve each of our guests more attentively. Looking forward to your visit again! We wish you all the best!
Blowme
Deluxe Suite
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Jul 9, 2023
Great plaace to stay in Kunming, amazing staff and the spa next to the hotel is a nice addition if you want to relax. Sevices went above and beyond our expectations, Natalia and the hotel manager very helpful especially with our 3 year old.
6 stars if it was an option.
Response from Property: Dear guest :We warmly welcome you to choose our hotel.Thank you very much for your high evaluation of the hotel and for your affirmation of the service provided by Natalia and other employees. We will share your comments with other colleagues to encourage them to work harder and pay more attention in their future service work. We are glad that you and your family have had a very pleasant time at the hotel. We hope you can still choose our hotel for your next trip, and we will wholeheartedly serve you, Wishing you and your family a happy life and all the best!
tonyli1979
Superior Queen Room
Stayed in Oct 2023
Business travellers
60 review
5.0/5
Outstanding
Posted on Oct 23, 2023
环境:ok
服务:ok
设施:ok
卫生:ok
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
coleneko
Superior Queen Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 7, 2024
As soon as you step into the hotel lobby, you will feel the European style. You can enjoy a different holiday experience in the castle with bright lights. The overall decoration of the hotel is magnificent, the rooms are clean and tidy, and the room service is timely. Especially the hotel front desk, which makes people feel at home. Tsuki at the front desk introduced the hotel facilities to me when I checked in, and gave me breakfast coupons and welcome snacks, which was really thoughtful. In the subsequent stay, the hotel front desk also communicated conveniently and responded quickly, and responded to all my needs. I feel that such a level of front desk service matches the brand of Wyndham Grand. It is very professional and highly praised!
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Response from Property: Dear guest, hello! Thank you for taking the time to give us a positive evaluation! We are very happy to know that you have gained a satisfactory stay experience, and we are also honored to bring you an unforgettable stay. We have always been adhering to the people-oriented service concept and providing guests with warm and meticulous service. We look forward to bringing you the same satisfactory stay experience next time, and wish you a happy life!
Guest User
Superior 2-bed Room
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Bring your children to Yunnan for a tour. The hotel provides one-stop services for eating, drinking and having fun. It is a high-end hotel with complete facilities. The breakfast is also rich, the rice noodles are delicious, and the key is that the price-performance ratio is super high. It is the last stop of the Yunnan trip. Praise: Manager Zhang Le is very good 👍, meeting the needs in advance, and the service is in place in time. I received a handwritten card from Li Hongbo when I dined in the restaurant, and I was moved! Thank you very much!
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6/7
Response from Property: Dear guest, Thank you very much for your good comments on Wyndham Grand Kunming Yihao Castle and sharing of the hotel photos! We are very happy to see your praise for the hotel staff's service. When traveling, staying comfortably is the expectation of every traveler and the ultimate goal of our hotel service. We will continue to work hard to give you more impeccable professional service and detailed experience to make your journey perfect. I look forward to choosing to stay at Wyndham Grand Kunming Yihao Castle again!
Guest User
Superior 2-bed Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 5, 2024
During the National Day holiday, I brought my child to the hotel for hot spring bathing. Zhang Le, the assistant manager of the lobby, took the initiative to contact us and upgraded the room, breakfast and hot spring services for us. He was patient and thoughtful. The hotel room was clean and hygienic, which dispelled my worries and concerns. The room was spacious, and the child could do homework while we made tea. The outdoor hot spring pool was unique, and there was also a cave. There were also free fruits and small cakes for check-in, which made us spend a relaxing and comfortable holiday.
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6/8
Response from Property: Dear guests, hello! Thank you for your enthusiastic praise and support for Wyndham Grand Kunming Yihao Castle Hotel! We are very pleased to see your thoughtful comments. Your affirmation is the greatest motivation for our unremitting efforts and makes our persistence more meaningful. We will continue to improve the quality of our service and look forward to welcoming you again and meeting every one of you who has come from afar!
Huoenshitaiyinbaokeluoyi
Superior Queen Room
Stayed in Oct 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Oct 3, 2024
Enjoy seasonal fruit plate on the first day of stay:
The environment is very good, Li Yingmiao's service is very thoughtful, and the hot spring is very clean
The overall facilities are complete, European-style architecture, European-style decoration, there are many types of hot springs, very clean, the environment and facilities are very quiet, suitable for business trips
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Response from Property: Dear guest, hello! Thank you for staying at Wyndham Grand Kunming Yihao Castle. Your five-star praise is the greatest encouragement to us! We promise to continue to provide high-quality services to ensure that every guest can enjoy the warmth of home. Thank you for your recognition, and we look forward to you returning to Wyndham Grand Kunming Yihao Castle with your family and friends to share a good time!
Xiangbanyusheng12
Superior 2-bed Room
Stayed in Sep 2024
Family
6 review
5.0/5
Outstanding
Posted on Sep 21, 2024
The room is large and cozy, and the service is very thoughtful.
There is also a hot spring ♨♨♨♨~
The children like it very much. It is too hot and they don’t want to go out, so they just soak in the hot spring and swim in the hotel🏊. Thanks to KITTY of the hotel for providing a lot of detailed services. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for your good comments on Wyndham Grand Kunming Yihao Castle and sharing of the hotel photos! We are very happy to see your praise for the hotel staff's service. When traveling, staying comfortably is the expectation of every traveler and the ultimate goal of our hotel service. We will continue to work hard to give you more impeccable professional service and detailed experience to make your journey perfect. I look forward to staying at Wyndham Grand Kunming Yihao Castle again.
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Solo travellers
5 review
5.0/5
Outstanding
Posted on Sep 21, 2024
The room is as good as always. I have been here many times and am a regular guest. Whenever I want to relax and soak in the hot springs, I must choose Wyndham. Thanks to Mia for the upgraded room. Every time I come here, I ask her for big or small things, and she always responds to my requests. I am very honored. I will always choose Wyndham in the future!
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6/9
Response from Property: Dear guest, Thank you very much for your good comments on Wyndham Grand Kunming Yihao Castle and sharing of the hotel photos! We are very happy to see your praise for the hotel staff's service. When traveling, staying comfortably is the expectation of every traveler and the ultimate goal of our hotel service. We will continue to work hard to give you more impeccable professional service and detailed experience to make your journey perfect. I look forward to staying at Wyndham Grand Kunming Yihao Castle again.
승환
Superior 2-bed Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 18, 2024
Thanks to Kitty Gu, the hotel staff, for extending the check-out time. The hotel hot spring is ranked in the top three of the hot spring hotels I have visited so far, which is great. The water is clean, there are many types of outdoor hot springs, and the management is also flexible. I recommend that family or lovers must visit once. The breakfast is also good, especially the rice noodles, which are better than buying food outside. It is a pity that the air conditioning in the room is not cool at all, so I asked for a large electric fan.
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Response from Property: Dear guests: First of all, thank you for choosing Wyndham Grand Kunming Yihao Castle Hotel. The warm message is filled with happy expectations, the wonderful aftertaste is the condensation of the everlasting color, the happy mood is only because of your existence, and the affectionate concern conveys the unchanging feelings. Thank you for your evaluation, and wish you happiness every day. We look forward to seeing you home!
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 18, 2024
Enjoy seasonal fruit plate on the first day of stay: The kids love it, and the hot springs are awesome! There are dozens of pools, big and small! The service is also very warm, and they wrote a small greeting card. The key is that the hotel also provides airport drop-off service. Thank you!
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Response from Property: Dear guest: Hello! Thank you for your 5-star praise for our hotel. Thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward; we hope to have more opportunities to serve you!
Datouxin
Deluxe 2-bed Room
Stayed in Aug 2024
Family
17 review
5.0/5
Outstanding
Posted on Aug 20, 2024
I traveled to Yunnan with my family. Today is the last day. I accidentally booked this hotel. I got a surprise and put an exclamation mark on the trip! I live on the 20th floor. Unfortunately, the window is blocked and the scenery outside the window cannot be commented on. The room is very clean and tidy, and the decoration is purely European style, full of high-end feeling. The toilet and bathroom are separated into two small rooms, which is convenient for multiple people to live in, and they don't disturb each other when going to the toilet and bathing. But the small disadvantage is that the child dirty the toilet, and there is no water outlet and no shower to clean the toilet. The front desk lady is very considerate and sent dessert to the child, and the child is very happy. The reception at the door is also very professional, and the luggage is properly moved. The price is full of emotions. The room includes a hot spring experience ticket, which can swim, soak in the pool, and play. The service staff has no expression when they are busy, but generally speaking, they are still very professional and kind. The most satisfactory is the several waiters in the men's bathroom who smile and smile all the time. The children counted the large and small hot spring pools and found that there were 30 small hot spring pools and 3 medium and large pools. The water temperature was pleasant, each pool had a different fragrance, and the water color was clear. The children wanted to explore and learn about each pool, which was very interesting. Soaking in the pools, the fatigue of the entire trip was all removed, no, it should be melted, great. I learned an experience: hot springs are really the best ending to a trip.
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6/13
Response from Property: Dear guest, hello! Thank you for staying at Wyndham Grand Kunming Yihao Castle. Your satisfaction is the best support for us! Thank you very much for your love of Wyndham Grand Kunming Yihao Castle. Our team will be proud of your affirmation. We look forward to your coming again. We will continue to provide you with a warm and comfortable stay experience. Wish you a pleasant journey!
Dayiduo
Superior 2-bed Room
Stayed in Sep 2024
Family
78 review
5.0/5
Outstanding
Posted on Sep 24, 2024
Away from the congestion of Kunming city, it is a wise choice to choose this hotel for self-driving. It is only 40 minutes' drive from Stone Forest and Dianchi Lake. No traffic jam is the consensus of self-driving people. The environment, facilities and services are all good. There is also my favorite hot spring. You can soak in the hot spring after a day of sightseeing and have a good sleep. You will be full of energy on the second day. It is recommended to stay here.
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Response from Property: Dear guest: Hello! Thank you for your 5-star praise for our hotel. Thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward; we hope to have more opportunities to serve you!
Guest User
Superior Queen Room
Stayed in Sep 2024
Solo travellers
19 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The room is clean and tidy, parking is convenient, the housekeeper Mia is very considerate, I received a greeting from the housekeeper as soon as I landed, the room type was upgraded for free, and breakfast was given, which added vitality to my solo trip. Thank you very much!
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Response from Property: Dear guest: Hello! Thank you for leaving us beautiful photos, thank you for your affirmation of us, and thank you for spending your precious time to add icing on the cake of our beauty review list. Your words reveal your love for us! Your arrival has added infinite glory and motivation to the hotel and supported us to move forward. We will continue to serve every guest who comes to the store with our heart. We look forward to your next visit and wish you happiness every day!