Kunming Shuitian Hot Spring Hotel

As shown in the picture, some of the hotel's facilities are aging particularly badly. I checked in on 23.8.15. When I was washing up in the early morning, the sink suddenly made a loud strange sound and fell off. I was seriously frightened. I contacted the floor attendant on duty immediately, and the waiter's attitude was acceptable. , but no solution was given. This accident caused serious inconvenience for me to wash up in the morning and evening. I checked out early at 8.16. There were two waiters and a male supervisor in a suit and headphones at the front desk. I asked them if they knew what happened in the room last night, but they knew nothing. Later, I told the two waitresses and the male supervisor about the incident and provided them with photos for evidence. After they learned about this, they remained silent, did not appease my emotions, and did not propose any substantive solutions or compensation measures. Since time was limited, I could only leave in anger. This serious incident occurred in your store, but you did not conduct crisis public relations in a timely manner! Therefore, I would like to give a negative review to your store and make a strong complaint against the inaction and inaction of the three waiters at the front desk on the morning of the 16th!

The hotel environment is good, the service attitude is very good, there is an indoor swimming pool, and the price is cheap when booking through Ctrip. 👍👍

The room fee does not include hot spring tickets, which is not cost-effective

Very good. The room was clean and quiet. We were given breakfast coupons with rich varieties. They also sent us to the high-speed rail station for free. It was a great value!

A very good experience, the room is clean and tidy, the facilities are complete, the service is warm, the parking is convenient, the breakfast is rich, the price is affordable, it is highly recommended

Very good, with buffet breakfast and pick-up station service. It’s just that the soundproofing is not very good.

Overall, it was pretty good. There was a window, but unfortunately there was a compressor outside, so it didn't matter if I fell asleep. The bathroom is a bit old and the floor looks dirty.

The hotel is very luxurious. The facilities and hygiene are very good. The breakfast is provided. Although there are no windows, it is cheap.

The surrounding transportation and dining are convenient, and the breakfast is good.