Kunming HNA Flight Hotel

Kunming HNA Flight Hotel Reviews

Kunming HNA Flight Hotel

No.1 Jichang East Road, Changshui International Airport, Guandu District, Kunming, Yunnan, 650200, ChinaView Hotel Details
Kunming HNA Flight Hotel
Kunming HNA Flight HotelKunming HNA Flight HotelKunming HNA Flight Hotel
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Kunming HNA Flight Hotel Guest Reviews

4.4/5
1074 review
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(1074)
Positive reviews(1014)
Reviews with photos/video(99)
Offers pick-up/drop-offs(252)
Close to airport(189)
Convenient location(171)
Easy to get around(170)
Delicious breakfast(50)
Average sound insulation(34)
Friendly front desk staff(22)
Has rooms for families(9)
Negative reviews(60)
Olga La
Superior Queen Room
Stayed in Jan 2025
Solo travellers
19 review
4.2/5
Very Good
Posted on Feb 11, 2025
The hotel is about a ten minute drive from the airport, very convenient to stay for a night layover. The place doesn’t look new but is clean. Only the carpet floor in the room is quite dirty. I arrived late and checked out early in the morning, so did not have time to check their amenities . Not sure if there’s any restaurant or other services.
Response from Property: Dear guest, thank you very much for staying with us. We have a restaurant in our hotel (on the first floor). We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to seeing you again. I wish you a pleasant journey!
Amanda
Superior Queen Room
Stayed in Sep 2024
Solo travellers
4 review
5.0/5
Outstanding
Posted on Dec 19, 2024
The hotel was very nice and the room was big and clean
Response from Property: Thank you for your stay and positive review, we look forward to welcoming you back to our hotel again。
Guest User
Superior Queen Room
Stayed in Jan 2024
Travel with friends
25 review
2.7/5
Posted on Feb 26, 2024
check in was quick and they really do have a free shuttle every 30mins which takes about 15mins. Room is big and clean if a bit run-down. Hotel is in some semi-security area infested with officials who will stop you walking around. There is one poorish restaurant outside and quite hard to reach, suitable for committed smoking carnivores. The whole hotel smells of stale tobacco. There are soulless vending machines rather than any functioning restnt. One night only please. Its about 4km from the airport i think you could not walk. Chinese only language
Response from Property: Dear guest, we are very sorry that our facilities and services could not provide you with a comfortable stay experience. On behalf of the hotel management, we would like to express our sincere apologies to you! We look forward to your comments and suggestions on the quality of our services when you return to our hotel. Wish you a pleasant trip!
Isaac Tan Yu Run
Superior Queen Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Quick check in
Response from Property: 尊敬的賓客,非常感謝您的入住,我們會再接再厲不辜負您的好評。期待再次光臨,祝旅途愉快哦!
Guest User
Superior 2-bed Room
Stayed in Dec 2023
Family
20 review
4.5/5
Great
Posted on Jan 27, 2024
Very nice rooms and very clean.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Ezra smith
Superior Queen Room
Stayed in Feb 2025
Family
4 review
3.2/5
Posted on Mar 4, 2025
The front desk does not speak English and did not help us with our luggage. Check-in at dawn and check-out at 4 pm was good. Breakfast was not bad but do not expect too much.
Original TextTranslated by Google
6/9
Response from Property: Thank you for your stay, we will strengthen staff training, strengthen English practice, in order to better communicate with all passengers, and improve the check-in. Once again, we apologize and look forward to your next stay.
Guest User
Superior Queen Room
Stayed in Jan 2025
Travel with friends
3 review
0.8/5
Posted on Feb 23, 2025
I stayed in Kunming for more than ten days. The last night was the first time I gave a bad review. I had to catch a flight at 5 o'clock the next day, so I arrived at the hotel at 11 o'clock the night before. I turned on the air conditioner when I felt a little hot. There were two modes when I turned it on. I was woken up by the heat at 3 o'clock and 4 o'clock in the morning. I touched the air outlet with my hand. I chose the mode on the left picture, but it was still hot air. I was really impressed. I didn't sleep well all night. I couldn't help it at 4 o'clock. I called the front desk and found out that I had to press and hold the mode to turn on the host after turning it on. I was really speechless. Such an anti-human air conditioner panel doesn't have any instructions. I spent more than 200 yuan and stayed in the hotel for less than six hours, but I didn't sleep well! !
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Zhuangjia0112
Superior Queen Room
Stayed in Jan 2025
Family
31 review
3.2/5
Posted on Feb 22, 2025
The reason is that it is close to the airport and there is a shuttle service. It won't delay anything. However, the surrounding area is very desolate and there is nothing to buy or eat. In the end, I ordered a takeaway McDonald's from the airport. The noise of the planes was very loud at night, and it was not until late at night that it got better. People with poor sleep should choose this place with caution.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Superior 2-bed Room
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 31, 2025
The travel photography and children's activities in the hotel are great! The room scenery and performances are great.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您的入住,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快哦!
Liulangdeniudu
Parent-child Themed Room
Stayed in Dec 2024
Family
3 review
4.0/5
Very Good
Posted on Jan 5, 2025
The parent-child room is clean and the service desk is very friendly. After arriving at the airport early in the morning and learning that the flight was delayed, they also accepted the room rest service after check-out. Thank you very much.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您的入住,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快哦!
Guest User
Superior 2-bed Room
Stayed in Jul 2024
Family
11 review
5.0/5
Outstanding
Posted on Sep 24, 2024
Facilities: Good Sanitation: Clean Environment: Beautiful Service: 5-star reviews Kunming Changshui International Airport Pick-up and Drop-off Service: Luggage delivery and porter service, from the morning accommodation to the airport, get off the car to carry the luggage, watch you go, gesture goodbye 🙂🙂🙂🙂🙂🙂
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey.
Anonymous User
Deluxe Double Room
Stayed in Jul 2024
Business travellers
107 review
4.0/5
Very Good
Posted on Aug 21, 2024
The price is right and it is very close to the airport. Good value for money. The flight was delayed and it was almost 2 a.m. when I arrived in Kunming and picked up my luggage. After a phone call, Master Li came to the airport to pick me up. The corridor of the hotel is old and the carpet should be replaced. The room is clean and it is OK to sleep for one night. When I checked out at noon, I saw many beautiful Hainan Airlines stewardesses checking in.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Feb 2025
Business travellers
1 review
1.0/5
Posted on Mar 15, 2025
Very bad review for airport pick-up. The driver was waiting in the parking lot for me! ! ! !
Original TextTranslated by Google
Response from Property: 您好,旅客,非常感謝您的光臨,這邊也收到了您反饋的問題,這邊給您造成不好的體驗,關於接機問題,我們會重新規範流程,對當天值班司機也會進行核實情況,加強培訓,提升接機服務,我們感到非常抱歉,期待您的下次入住,給予我們其他寶貴意見。
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Family
38 review
2.8/5
Posted on Feb 4, 2025
The room is average, a little old, but the hygiene is OK Environment: Right next to the airport, very convenient for airport drop-off Service: The service staff is very enthusiastic The only bad experience was that someone opened the door in the middle of the night and said that I went to the wrong room, which made me upset
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常抱歉給您帶來了不愉快的體驗,我們對此深表歉意,由於當時入住率高,服務有所疏忽,我們已經深刻反思並加強了員工培訓與指導,一定避免類似情況再次發生,期待有機會再次為您服務,讓您看到我們的改變。
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Family
5 review
4.0/5
Very Good
Posted on Feb 6, 2025
It's not bad, it's better than expected, the room is big and spacious, and it's clean and tidy. It's really good, close to the airport, very convenient. If I come again, I will stay here again
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您的入住,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快哦!