Grand Madison Kunshan Huaqiao

The hotel is grand, the room is new and clean, and the service is excellent!

The environment is great! And the suite I requested was excellent value for money, and it even had a bathtub 🛁. Manager Shao Dan was very thoughtful; she informed me in advance that I could order takeout and even accommodated my personalized requests. Many thanks! The location is also very convenient with lots of food options nearby, and the transportation is good too 👍. Overall, a great experience. Thumbs up! 👍

I had a two-day conference nearby, so I chose this HUAZHU hotel for one night due to its proximity. The hotel is conveniently located near a subway station, and for those driving, there's also an underground parking lot. Since I'm a light sleeper, I spoke with the front desk, and they kindly arranged a quieter room for me. I really appreciate it – I had a wonderful night's sleep.

I always stay at this hotel. The facilities are decent, and the lady at the front desk is very attentive and always greets you with a smile. They even allowed a late checkout. Overall, it's pretty good. The hotel is top-notch [smirking emoji][smirking emoji][smirking emoji]

I've stayed at this hotel at least seven or eight times since its renovation in 2024. Initially, to attract guests, room prices were set below 300, and the front desk would even give out little gifts during checkout. Plus, there were three or four types of free drinks in the mini-fridge. However, from 2025 to 2026, the service quality started to decline, and the room facilities were neglected. Once, the only elevator in the basement was broken, and there were no signs for the stairs, so I had to walk up the ramp from the basement – it was ridiculous. The free drinks in the fridge disappeared, as did the checkout gifts, replaced only by a bottle of "hotel-specific" Nongfu Spring water. Room rates also rose from the promotional price of under 300 to nearly 400. The room facilities, especially the air conditioning, were fine right after the renovation, but now if you set it to 26 degrees for cooling, once it reaches that temperature, it constantly cycles on and off, with the fan periodically starting and stopping. It makes sleeping at night very uncomfortable. Customer service told me to call them, and they'd suggest I use the ventilation mode, which is frustrating. I want cooling, but they want me to use ventilation? In some rooms, the toilet tank refilling sound is extremely loud and jarring, incomparable to when it was first renovated. The front desk constantly suggests adding them on WeChat and asks for good reviews. With such increasingly disconnected service and poorly maintained facilities, how can I possibly give a good review?

Looks good from the outside, but it's a mess on the inside. The lobby seems fancy, but the actual room experience was terrible. The room layout was unimaginable, and it smelled bad. Plus, it's right by the subway, so it was super noisy.

The hotel boasts an excellent location and offers exceptional service. Upon check-in, the staff warmly offered us tea. The rooms are spotless, well-equipped, and have great soundproofing.