To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities3.9
Service4.0
Cleanliness4.0
Filter by:
Sort by:
All reviews(53)
Positive reviews(49)
Reviews with photos/video(16)
Awesome stay(17)
Delicious buffet(12)
Tasty dinner(10)
Great value for money(9)
Friendly owner(9)
Great location(6)
Negative reviews(4)
Poh Leng Pauline
Japanese Standard B (10 Tatam) (Non-smoking)
Stayed in Oct 2024
Family
12 review
4.0/5
Very Good
Posted on Dec 1, 2024
Spoiled for choice with the buffet breakfast and dinner, alongside 3 hot springs to use.
However, our rooms were quite dusty, especially in the washroom bathtubs and around the toilet basin.
Response from Property: Thank you very much for staying at Kamenoi Hotel Kusatsu Yubatake. We sincerely appreciate that you chose our hotel from among the many hotels available. We would also like to express our sincere gratitude for your valuable feedback.Were you satisfied with the food and hot springs?We take great care in cleaning our facilities, and we are truly sorry for the disappointment you experienced.In the future, we will be more thorough in inspecting and checking our facilities after cleaning.Thank you very much for taking the time to submit your review despite your busy schedule. We look forward to seeing you again.Kamenoi Hotel Kusatsu Yubatake
Guest User
Japanese Standard B (10 Tatam) (Non-smoking)
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jan 14, 2025
location is great. walkable to the center and you must try a outdoor onsen at the night. It's amazing.
Response from Property: Thank you very much for staying at Kamenoi Hotel Kusatsu Yubatake. We are truly grateful that you chose our hotel from among the many hotels available.We are very pleased to receive your compliments on the location and open-air bath.All of our staff will continue to work hard to provide many customers with excitement and satisfaction.Thank you very much for taking the time to submit your review despite your busy schedule. We look forward to seeing you again.Kamenoi Hotel Kusatsu Yubatake
DFQ
Japanese Standard C (12 Tatam・lower floor) (Non-smoking)
Stayed in Nov 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on Dec 20, 2024
Hotel location great, easy accessible to Kusatsu attractions. Good breakfast buffet. Dinner buffet ok.
Response from Property: Thank you very much for staying at Kamenoi Hotel Kusatsu Yubatake. We are truly grateful that you chose our hotel from among the many other hotels available.We are very happy to receive so many kind words. Words of praise for the food and staff will be a great encouragement to our staff, and we will continue to strive to provide service that allows our guests to take home great memories and small impressions. We are also very happy to hear that you enjoyed the Yubatake Alley, a shortcut to the Yubatake.Thank you very much for taking the time to submit your review despite your busy schedule. We look forward to seeing you again.Front Desk, Kamenoi Hotel Kusatsu Yubatake
Iris
Japanese Standard B (10 Tatam) (Non-smoking)
Stayed in Oct 2024
Couples
9 review
5.0/5
Outstanding
Posted on Nov 30, 2024
Very nice hotel with helpful staff, yummy buffet for breakfast and dinner. A convenient short cut to yukatake. Highly recommended
Response from Property: Thank you very much for staying at Kamenoi Hotel Kusatsu Yubatake. We sincerely appreciate that you chose us from among the many hotels available.We are very grateful that you enjoyed your stay at our hotel.Your appreciation of our staff and food is encouraging, and it makes us think, "I'll try harder."We will continue to grow every day, without being satisfied with the current situation, and will strive to create a hotel that will satisfy our customers the next time they meet us.Thank you very much for taking the time to submit your review despite your busy schedule. We look forward to seeing you again.Kamenoi Hotel Kusatsu Yubatake
Guest User
Japanese Standard B (10 Tatam) (Non-smoking)
Stayed in Apr 2024
Couples
3 review
3.7/5
Posted on Jun 4, 2024
Overall staying in this hotel was pleasant, and it was of great value considering the package had already included dinner and breakfast buffet.
Regarding location, it was a bit far from the bus terminal by walking. It took us about 15 minutes, as the route by Google was not quite correct. The main entrance of the hotel was up on a slope, which was not as easy as we were carrying luggage.
Remember to ask the front desk for the password of the back gate. It was a short cut route leading to the main shopping street and the Kusatsu Yubatake.
The room was pleasant and clean, a bit too basic. There was only a socket near the tv wall, not close to the bed, which was a bit inconvenient.
There was wide range of food in the buffet, with some interesting local dishes. Food was delicious. The hotel also offer free late night snack noodle, which worth trying too.
Response from Property: Thank you very much for staying at Kamenoi Hotel Kusatsu Yubatake. We sincerely appreciate that you chose our hotel from among the many hotels available. We would also like to express our sincere gratitude for your valuable feedback.We hope you were able to relax during your stay. Regarding the issue with the power outlets that you mentioned, we are unable to address it right now, but we are happy to lend you an extension cord at the front desk, so please feel free to ask.We are relieved to hear that you found the food delicious.Thank you very much for taking the time to submit your review despite your busy schedule. We look forward to welcoming you back to Kusatsu.Kamenoi Hotel Kusatsu Yubatake
Travel bear around the world
Japanese Standard B (10 Tatam) (Non-smoking)
Stayed in Jan 2024
Couples
36 review
5.0/5
Outstanding
Posted on Mar 29, 2024
A bit far away from Bus station but the facilities are great! Both breakfast and dinner buffet are in Nice quality with the affordable price! Free ramen is available after hot spring ! Yummy
Response from Property: Thank you very much for staying at Kamenoi Hotel Kusatsu Yubatake. Thank you very much for choosing our hotel out of many hotels.I am very happy to read your compliments from your post. We will not be satisfied with the current situation and will continue to grow every day and strive to create a hotel that will satisfy our customers the next time they visit.Thank you very much for taking the time out of your busy schedule to send us your comment. We look forward to serving you again.Kamenoi Hotel Kusatsu Yubatake
Wylze
Japanese Standard D (14 Tatam・lower floor) (Non-smoking)
Stayed in Jun 2024
Family
13 review
1.0/5
Posted on Jul 24, 2024
Very bad experience, from check in till check out (except F&B staff). Some staff from the front desk were not polite and gave us a long face. Besides, the room was dirty, and the air-con was malfunctioned. Have asked for a fan and an air purifier in order to keep the room temperature at an acceptable level! The view was bad too!!!!!
Response from Property: Thank you very much for staying at Kamenoi Hotel Kusatsu Yubatake.We are very sorry that we were unable to meet your expectations, even though you chose us from many other hotels. We also apologize for the unpleasant experience you experienced with our staff and the room. We will continue to strive to provide guidance in customer service so that we can put the customer first and serve with a smile, no matter what the situation. We will thoroughly inspect the rooms daily to prevent any problems from occurring in advance. Regarding the view, depending on the room type, rooms on the lower floors may not have a good view.Thank you very much for taking the time to send us your valuable feedback despite your busy schedule.Kamenoi Hotel Kusatsu Yubatake
Selyne
Japanese Standard B (10 Tatam・lower floor) (Non-smoking)
Stayed in Nov 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 7, 2024
Love the place!! Food provided is buffet, has a pretty wide spread, allowing us to try all the Kusatsu specialities in one place~~ love the onsen pools as well, thank you for the wonderful memories!
Response from Property: Thank you very much for staying at Kamenoi Hotel Kusatsu Yubatake. Thank you very much for choosing our hotel out of many hotels.We are very happy to hear that you enjoyed the hot springs and meals. We are glad to hear that you enjoyed Kusatsu Onsen and liked it. We will continue to do our best to help you leave wonderful memories in Kusatsu.Thank you very much for taking the time out of your busy schedule to send us your comment.Kamenoi Hotel Kusatsu Yubatake Front
Anonymous User
Japanese Standard B (10 Tatam) (Non-smoking)
Stayed in Nov 2023
Solo travellers
10 review
5.0/5
Outstanding
Posted on Dec 28, 2023
nice big room and good staff services nice breakfast and dinner
Response from Property: Thank you very much for staying at Kamenoi Hotel Kusatsu Yubatake. Thank you very much for choosing our hotel out of many hotels.All of our staff are very happy to read your comments, which shows that you were satisfied with your stay. We will continue to aim to be a hotel that constantly evolves for our customers, without being complacent about the current situation.Thank you very much for taking the time out of your busy schedule to send us your comment.Kamenoi Hotel Kusatsu Yubatake Front
When A Travel
Japanese Standard D (14 Tatam・lower floor) (Non-smoking)
Stayed in Mar 2024
Family
8 review
5.0/5
Outstanding
Posted on Jul 10, 2024
Room is quite small. But the facility is very good especially the onsen.
Response from Property: Thank you very much for staying at Kamenoi Hotel Kusatsu Yubatake. We sincerely appreciate that you chose our hotel from among the many hotels available.We are very happy to hear that you enjoyed our three hot springs. We have a variety of room sizes, so we would appreciate it if you could confirm the room type at the time of booking.Thank you very much for taking the time to post your review despite your busy schedule. We look forward to seeing you again.Kamenoi Hotel Kusatsu Yubatake
Guest User
Japanese Standard B (10 Tatam・lower floor) (Non-smoking)
Stayed in Nov 2023
Family
5 review
4.7/5
Amazing
Posted on Dec 29, 2023
Near to Yubatake and also the shopping street - the hotel concierge will give you the shortcut to yubatake once you have check in which makes the route easy. The buffet spread for dinner and breakfast is good. Ramen as supper is added benefit ! They are also sister hotels with Daitokan and Kusatsu Onsen Hotel , and guests can use the onsen in the respectives hotel :) , but need to catch the timing
Response from Property: Thank you very much for staying at Kamenoi Hotel Kusatsu Yubatake. Thank you very much for choosing our hotel out of many hotels.We are very happy to see that you enjoyed your stay with us. We are honored to receive your compliments about our meal and to see that you were satisfied with it. It looks like you enjoyed Kusatsu Onsen as well. We will continue to work hard to further improve our hotel, aiming to be a hotel where everyone can feel truly glad to have stayed at our hotel.Thank you very much for taking the time out of your busy schedule to send us your comment.Kamenoi Hotel Kusatsu Yubatake Front
Guest User
Japanese Standard B (10 Tatam) (Non-smoking)
Stayed in Nov 2024
Family
2 review
3.5/5
Posted on Jan 16, 2025
Room is small
Response from Property: Thank you very much for staying at Kamenoi Hotel Kusatsu Yubatake. We sincerely appreciate that you chose our hotel from the many hotels available.However, we regret that you found the room to be small.Our facility has a limited number of room types, ranging from 6 tatami mats to 14 tatami mats, so you can choose the room type based on your needs.We would also appreciate your understanding that the room may feel small depending on the number of people in it.Thank you very much for taking the time to share your valuable feedback with us despite your busy schedule.Kamenoi Hotel Kusatsu Yubatake
Guest User
Japanese Standard C (12 Tatam・lower floor) (Non-smoking)
Stayed in May 2024
Family
1 review
3.7/5
Posted on Jun 11, 2024
We had good time.
Response from Property: Thank you very much for staying at Kamenoi Hotel Kusatsu Yubatake. We are sincerely grateful that you chose our hotel from among the many hotels available.As you can see from your post, we are incredibly pleased that you had a great time. We will continue to strive to provide even more satisfying service so that we will be a hotel that many customers will choose in the future.Thank you very much for taking the time to submit your post despite your busy schedule.Kamenoi Hotel Kusatsu Yubatake
Guest User
Japanese Standard B (10 Tatam) (Non-smoking)
Stayed in Dec 2024
Family
7 review
3.0/5
Posted on Jan 26, 2025
There is a small path from the hotel to the shopping street, and it takes about 3 minutes to reach the main attractions.
The checkin staff were very unprofessional and even forgot to give us our passport.
The hotel has 2 indoor hot springs and 1 outdoor hot spring
The outdoor hot spring is very thin, so you have to stagger your bathing time during popular times. There is no body cream provided, so you will feel very dry after bathing.
The restaurant tastes good and the breakfast and dinner options are different.
Extra points for having Shangzhou beef ready to fry
No water provided in hotel room
Overall, at this price, the CP value for two meals is very high.
Just can do better
Original TextTranslated by Google
Response from Property: 非常感謝您入住龜之井飯店草津湯畑。您在眾多的酒店中選擇我們酒店,我們深表感謝。我們也感謝您的寶貴回饋。我們很榮幸收到有關我們的位置和上州牛肉菜餚的積極反饋。我們將繼續努力改善我們的服務和設施,以便您願意再次入住我們酒店。非常感謝您在百忙之中抽空為我們提供寶貴的意見和回饋。龜之井飯店草津湯畑
yuk yu
Japanese Standard D (14 Tatam・lower floor) (Non-smoking)
Stayed in Dec 2024
Family
18 review
4.2/5
Very Good
Posted on Jan 17, 2025
The hotel staff carefully explained the hotel information. The hot spring water is hot and smells of sulfur. It is the best in Japan and is worth trying. The buffet dinner has a variety of styles. It’s great to have dinner at the hotel when it’s freezing and snowy! The breakfast style is also diverse and it’s worth a try! Yubata is very special and worth visiting!
Original TextTranslated by Google
Response from Property: この度は亀の井ホテル草津湯畑にご宿泊くださいまして誠にありがとうございます。数多くのホテルより私共のホテルをお選び頂き心より御礼申し上げます。スタッフの対応にお褒めの言葉を賜り、大変嬉しく存じます。また、温泉も3つの源泉を堪能できます草津温泉では希少なホテルでございます。また大浴場の源泉でもあります「西の河原源泉」は草津温泉では6軒の施設しか供給されておりません。地元の食材をふんだんに取り入れたお食事で存分にお腹を満たし、温泉で疲れを流す、この草津でのご滞在が心からの安らぎと癒しになり、明日からの活力を養っていただけたら幸いでございます。お忙しい中、ご投稿をお寄せくださいまして誠にありがとうございました。またのお越しを心よりお待ち申し上げております。亀の井ホテル草津湯畑 フロント